OrderEditing.com

Gamechanger! Customer support tickets have fallen through the floor and upsells have gone up! If you have customers that need to edit orders ever or your interested in upsells (Who wouldn't be!), you'd be mad not to try it! Implementation team are superb and have you up and running very quickly and are on hand to troubleshoot and answer questions if needed. Amazing app!

This App was recommended to us and we're delighted it was! From day one, customers started using it and feed back from them is all positive.

We were seeking a solution to incorrect delivery addresses and the cost of re-routing deliveries and wondered how much attention was given to order confirmation emails. The answer is a LOT. The take up has been excellent and Order Editing pays for itself several times over every month.

As well as the high take up rate, reduced delivery charges, fewer phone calls to the office, we've been amazed how many add-ins occur! Increasing basket values while reducing costs! What other App offers that?

The team at Order Editing were brilliant in supporting our implementation. We have a customer checkout so it was not straightforward but nothing phased them and the supported the installation and backed it up with first calls training.

100% recommended.

Kind of a no-brainer and glad someone finally built this. We've had a very good experience in the months since launching this. The OrderEditing team is very passionate and has been pleasant and responsive. Looking forward to continued feature add-ons.

Order Editing was a no brainer for us, and has supported us through rapid growth. Helping us maintain revenue, reduce cancellations and reduce our customer support queries, Order Editing has helped us give customers full control of their orders post purchase, reducing friction and even improving our AOV!
Super fast and responsive customer support too, and flexible in terms of what we needed!

Wonderful support, super seamless integration. We switched over from Cleverific and honestly wondered why we didn't start here to begin with.

The Order Editing app can significantly cut down time in customer support tickets and improves the overall customer experience by having a self service process to manage orders. Additionally, by catching orders that need to be changed before it syncs to your 3PLs can cut down on costs related to returns and shipping to wrong addresses, etc.
Additionally, Hamish in particular has always been available to chat through anything and optimize the app based on your business needs.

Since installing Order Editing we've seen a big reduction in the number of requests to edit addresses - hooray! We're really looking forward to the launch of the one click upsell functionality.

Not only does the Order Editing app save us an incredible amount of time in Customer Support Tickets, but it's also increased our Cart Value due to the amazing post-purchase add-on features.

The bonus is that the Order Editing Team are possibly the best Support and hands-on Troubleshooting I have experienced from any Shopify App provider.

OE has been very helpful so far in solving customer pain points in adjusting changes to addresses, orders, and additionally providing another touchpoint for upsell opportunity. This has been helpful for customer service load reduction and seamlessly integrates into our warehouse. I highly recommend Order Editing!

The app works exactly as expected! Above all, the team behind the app have been absolutely fantastic. They are extremely responsive and helpful. They're open to feedback and make improvements really fast.