Reviews (159)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value the app for enabling customers to self-edit orders post-purchase, reducing customer service needs and enhancing satisfaction. It allows for modifications like address changes, item additions, and shipping upgrades, improving revenue through upselling. The app is noted for its intuitive features and seamless integration, leading to fewer support tickets and reduced operational workload. Support from the app's team is responsive and effective in ensuring smooth operations.
Refine
-
By rating
We have been using the OrderEditing app for quite some time now and I have nothing but positive things to say! It has saved us 100s of CS hours and also improved the customer experience a lot!
Can't recommend the app enough! A game changer!
A no brainer add to our storefront and customer experience. SaaS doesn’t always come with the ~service~ after you’ve installed or signed on. The Order Editing crew goes above and beyond. They’ve been super helpful in making sure we could find a configuration that worked with our ERP.
This app changed the game. We never allowed order editing until the order editing app. We have been able to give customers the ability to change things about their order without them needing to contact us.
Really strong app for user journey and customisation. The upsell tools are a bonus to giving the customer complete control when either errors occur or they just want to change something as simple as address or shipping date!
We recently started using the Order Editing app, and it has been an absolute game-changer. The app itself is intuitive, seamless to integrate, and has made facilitating post-purchase order edits a breeze for our customers!
A huge shout-out to Hamish and Pauly for their incredible support throughout onboarding and beyond. They’ve been proactive, responsive, and went above and beyond to ensure we were set up for success (some of our use-cases were quirky). More broadly they're positive, energetic... it's infectious!
If you're looking for a reliable app to provide self-service order editing, improve customer satisfaction and drive up-sells, I can’t recommend this one enough. Exceptional app with equally exceptional support!
An app to cause an issue that has been around forever that everyone has ignored until now!!
Very cleverly designed for any merchant with customer care teams needing more time, it is a lifesaver.
Hamish has been amazing to work with!
Our address issues have gone to virtually 0! Previously we had MANY customers emailing us about address issues. Now they are taking care of it themselves. And, despite very little effort from us, we are also seeing customers edit orders themselves and add additional product to their orders. Support has been helpful. Glad to be using this app!
Highly recommended. We onboarded ahead of Q4 and it saved our team both time and energy, while also generate revenue.
great onboarding. app works well. will make the lives of our cs team a lot easier :)