Reviews (118)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enabling customers to edit their orders post-purchase, such as updating shipping addresses or adding items, which enhances customer satisfaction and improves shipping accuracy. The app also allows adding discounted items before dispatch, boosting sales. Merchants praise its intuitive design, seamless integration, and exceptional customer support, noting the responsive and helpful support team.
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"Great app with excellent customer support!
This app has been a game-changer for us. It lets customers update their orders or shipping addresses themselves before we ship, which is a huge help since we work with international 3PLs and sometimes miss their emails before it's too late. We're really happy with it!"
Incredible app, how has no one thought of this before? We've saved ourselves hundreds of support tickets in the first month, can't wait to see what this does for us through Winter peak.
Easy to setup with support from Hamish and the team who are super approachable when we've needed some help or tips on making the most of the app.
Fantastic, saves heaps of time not having to update customer addresses!
We utilize this to cut down on the number of edit/cancellation requests we receive and have definitely seen an improvement! Hamish and his team are really responsive and constantly making updates. Definitely recommend Order Editing for self-service edits and more!
Good stuff, some minor issues but the founders are constantly improving it and there is no other app that offers this functionality
We upgraded our transaction emails installing both Wonderment and then Order Editing - a leathal combination giving us immediate ROI. It's a no-brainer app to plug in.
The team were very helpful during onboarding and the aftercare support equally as good.
James
Balance Coffee
Great app, customer service is direct and efficient.
The app has been amazing and really made things easier for our CX team. Ran into a few issues setting up and Hamish jumped on a call with us to solve them asap. Great support, great app. Plus helps drive extra revenue.
Such a good app. Specially the customer support is amazing and very responsive. I highly recommend this app.
Great app - Hamish was extremely helpful and accomidating. Would recommend.