Reviews (214)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for reducing customer support tickets by enabling self-service order edits, such as address changes and cancellations. It enhances operational efficiency and increases average order values with upselling features. The user-friendly interface supports multicurrency options, making it ideal for international stores. Merchants also appreciate the reliable performance during high volumes and the responsive support team for setup and troubleshooting. Regular updates further improve the experience.

June 16, 2025

The app works exactly as expected! Above all, the team behind the app have been absolutely fantastic. They are extremely responsive and helpful. They're open to feedback and make improvements really fast.

Dr. Pen
Australia
14 days using the app
May 5, 2025

Amazing!

Already seeing the benefits to the system, really impressed so far!

We are always looking for innovative ways to improve the overall customer experience, and this app does exactly that, all whilst reducing CS time and increasing AOV.

Thank you so much!

PlayFaire
United Kingdom
5 days using the app
June 24, 2025

Very helpful onboarding and set-up from the team. One week in and is already converting well for us.

Lunchbox Mini
Australia
16 days using the app
May 7, 2025

Loving this app so far. We usually get hundreds of invalid addresses that we have to manually handle, and this app is now taking care of a big bulk of them for us. The upsells and increased rev are a nice bonus on top of that! This app is a no-brainer.

Dandelion Chocolate
United States
3 months using the app
July 23, 2025

Great onboarding and great team to work with. Slack channel quick responses. Reduced CS tickets by at least 30%!

Lola + The Boys
United States
3 months using the app
March 6, 2025

Order Editing has been a game-changer for our store !
Our customers can now update their order details, add or remove products on their own, without needing support.
Additionally, Order Editing allows us to create a new purchasing flow by suggesting additional products during the editing process.
The app's support team is also responsive, always there to assist us with any request.
Highly recommended !

Nébuleuse Bijoux
France
12 months using the app
April 14, 2025

Incredible experience so far! Onboarding was very smooth and easy - hopped on a call with Paul and he handled everything and answered all questions before going live. We've only been live for a few days but we have already had an upsell through the app and multiple post-purchase address changes which has saved us so much time that we would have otherwise spent on customer service. Can't wait to see the uplift in revenue as time goes on. Highly recommend!

Kotomi
Australia
6 days using the app
March 24, 2025

A game changer for our business. Since adding OrderEditing.com to our website, live chat tickets have dropped by over 60%, and customers love the instant, self-service order edits. No more waiting for support and shoppers can update addresses, swap items, and tweak orders hassle-free. This app has streamlined post-purchase changes, boosting satisfaction and efficiency. A must-have for any eCommerce store!

KAS Australia
Australia
3 months using the app
June 24, 2025

Epic app, adds a lot of additional revenue. Very easy to use and their support team responds very quickly!! Highly recommend.

PuraU
Australia
8 months using the app
July 17, 2025

So excited to have Order Edit on our site, it's already made such a difference and I'm super excited to see what the future holds!

Kip&Co
Australia
16 days using the app