Order Editing | Upsell

Our address issues have gone to virtually 0! Previously we had MANY customers emailing us about address issues. Now they are taking care of it themselves. And, despite very little effort from us, we are also seeing customers edit orders themselves and add additional product to their orders. Support has been helpful. Glad to be using this app!

We added Order Editing to a range of our websites and saw immediate results. The time saved across customer service amends to address', customer baskets, and delivery methods is invaluable during Q4. I'd thoroughly recommend this app. This is a staple in our Trailberg tech stack now.

It took us a year to make the decision, but we finally did and it's been fantastic. Incredible onboarding experience (the team responds at all times of day and would fix any problems within minutes). Tickets have been down, more customers are happier. It's great!

A dream come true for a small / mighty team! Super easy setup, and I love the ability to upsell customers while providing an easy self-service option to make last minute order changes.

The Order Editing App has made a huge impact on our customer support team by eliminating the need to manually handle order cancellations and edits. This used to take up a significant amount of time and resources, both in labor and cost.

Beyond that, it’s helped streamline operations at our fulfillment center. Previously, we had to scramble to cancel fulfillment requests and often faced UPS rerouting fees when orders were canceled mid-shipment. The app has reduced those downstream headaches, which is a major win.

There’s also a clear revenue benefit. We’ve seen a nice uptick in new revenue from customers adding items to their orders post-purchase, something we weren’t expecting but now fully appreciate.

During peak shopping seasons like LDW—and with BFCM on the horizon—the ability to offer self-service edits is invaluable. With the volume of orders we process, this app ensures our team stays focused on high-value work rather than getting bogged down in manual order changes.

Highly recommend this app for any brand that’s scaling or looking to drive operational efficiency while increasing revenue opportunities!

Order editing has been a game changer for us, drastically reduced our customer service tickets and improved our customers experience massively!

Our biggest pain point in customer service was customers blaming incorrect addresses and wrong item colors, despite multiple confirmation prompts during the order process. After implementing order editing, with exceptional support from Hamish and his team, this issue has almost completely disappeared. They seamlessly integrated the system with our 3PL and Shopify, ensuring everything worked perfectly from the start. Additionally, the ability to add upsells has generated thousands of dollars for our business within the first week alone. I can’t recommend this app enough!

Order Editing is a no brainer! It has saved our customer service team countless hours, allowed us to increase revenue on post-purchase upsells and was very easily to install and be onboarded.

Great app, easy integration and saves CS tickets as well as being a great upselling tool!

Reducing tickets and increasing upsells!

What more can i say? Don't sleep on this app, been a real game changer for us.