Reviews (212)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for reducing customer support tickets by enabling self-service order edits, such as address changes and cancellations. It enhances operational efficiency and increases average order values with upselling features. The user-friendly interface supports multicurrency options, making it ideal for international stores. Merchants also appreciate the reliable performance during high volumes and the responsive support team for setup and troubleshooting. Regular updates further improve the experience.
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This app has been a total game-changer for us. In just a month, we’ve cut down on customer support tickets, saved money on canceled orders, and even unlocked a new stream of upsell revenue—all without adding extra friction to the customer experience. It’s rare to find a tool that improves both efficiency and revenue at the same time, but this one delivers. Excited to see how much more we can get out of it as we continue using it! Highly recommend.
Order Edit has been a game-changer for us. Customers, now, can edit their orders without needing to contact support, which has cut down tickets for change requests, product edits, and as a plus, is the only option I was able to find, that offers multicurrency upsells!
The app is super easy to use, and the team behind it is fantastic—always responsive and happy to help fine-tune things to fit our needs. If you’re looking for a way to streamline operations while keeping customers happy, this is it!
Terrific app. Easy to setup and the team are super helpful.
We absolutely love Order Editing! Total game changer in reducing the number of customer service tickets.
And absolute seamless set up and integration.
Hamish and the team really care about the customer experience and it shows!
This functionality is so great! We are hoping it will help to cut down on our customer service tickets. Due to our unique shipping needs, Hamish helped customize the app to only allow edits based on a status in our shipping platform. Highly recommend!!
Finally one of those apps that just make sense to have.
Lowers operational workload, provides more control over orders to customers - and even has nice upselling on top. Great tool.
Awesome team too - nice and responsive, ready to help and build your perfect setup. Thanks Hamish and the Order Editing team!
The Order Editing app has significantly improved our cross-selling performance and streamlined our customer support processes, saving us valuable time. Additionally, their support team is really responsive and efficient. Highly recommended !
Great app for editing orders quickly without involving customer service and lengthy back-and-forths.
We've seen our negative reviews go down, and a real surge of positivity towards the checkout process as a result.
Thanks, Order Editing.
As an operations manager always looking to improve efficiency and the quality of our customer's journey I was delighted to come across Order Editing. In just 10 days we have saved 42 tickets, saved $230 in customer service costs and earned $325 in upsells. The implementation has reduced customer friction and the ROI is well worth it! BTW, implementation was a breeze and the Order Editing team was professional and efficient. Highly recommend!!
This app is genuinely a game changer. On top of the great feature the implementation and support were impeccable. Highly recommend for any business looking to streamline order management.