Reviews (159)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for enabling customers to self-edit orders post-purchase, reducing customer service needs and enhancing satisfaction. It allows for modifications like address changes, item additions, and shipping upgrades, improving revenue through upselling. The app is noted for its intuitive features and seamless integration, leading to fewer support tickets and reduced operational workload. Support from the app's team is responsive and effective in ensuring smooth operations.
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Really easy to get started - it actually does just work with minimal effort involved. Our customers are taking advantage of the ability to amend and add to their orders without having to contact us. Overall I’m very impressed.
OrderEditing has been implemented (which was super easy with the help of Hamish and the team), and configured within the hour, on both our stores, UK and EU.
It does what it says on the tin, allows customers to make adjustments to their order. We have almost made 1k from customers editing their order in less than a month. This is without us even adding the upsell feature, so for now. Win win!
Thanks
Anthony
Super easy set-up and great idea - looking forward to seeing the positive impact it's going to have!
We've seen a tremendous decrease in customer support tickets since installing this app on our store. As site mainly used by customers for gift giving, we were running into many issues with customers accidentally shipping to themselves. Order Editing has helped with this problem. And we've seen great improvement with post purchase upsells too. Even better than the app is the truly extraordinary customer service. From scouting this app to installation to follow up, Hamish and Kiril have been incredibly helpful, responsive and personable. Highly recommend!
Great application that provides a lot of value for the customer and saves a lot of customer service tickets
Order editing has saved us an insane amount of time and customers made use of it the same day we installed it.
The team can focus more time on processing orders rather than small requests from customers when they want to change order details/items.
Customers have also made use of the upsell feature (putting more cash in our pocket with 0 effort).
Every Shopify website should be using Order Editing. Simple as.
HIGHLY recommend this app. It has saved us so much time for our customer service team. This is a no brainer app for any store to use and their support is amazing.
We’ve been using Order Editing to help our customers make post-purchase edits (shipping address, size changes, etc.) before fulfillment, and it has been a game-changer. The upsell feature has also helped us boost AOV while providing extra value to our customers. Working with Hamish and his team has been fantastic— they are super responsive and always quick to assist. Highly recommend this app for anyone looking to improve their post-purchase experience and drive additional revenue.
Easy & flexible implementation with instant results!
I have been incredibly impressed by both the app and the team behind it! Nothing is too hard, big or small.
If you sell on Shopify, it really is a no brainer.
We added Order Editing app to enhance customer experience post-purchase and allow customers to edit their orders instead of going through customer service which can create frustration. And this app allows to do that in a very seamless and integrated way at the checkout thank you pag. It legit looks like a Shopify section. And cherry on the cake, you can offer people the opportunity to add products to their order which is an incredible and easy way to boost AOV and add additional free revenue :) Plus the team is super friendly and support/communication is top notch. Recommend 100%