Reviews (159)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for enabling customers to self-edit orders post-purchase, reducing customer service needs and enhancing satisfaction. It allows for modifications like address changes, item additions, and shipping upgrades, improving revenue through upselling. The app is noted for its intuitive features and seamless integration, leading to fewer support tickets and reduced operational workload. Support from the app's team is responsive and effective in ensuring smooth operations.

November 1, 2024

Really easy to get started - it actually does just work with minimal effort involved. Our customers are taking advantage of the ability to amend and add to their orders without having to contact us. Overall I’m very impressed.

TOG24
United Kingdom
28 days using the app
November 14, 2024

OrderEditing has been implemented (which was super easy with the help of Hamish and the team), and configured within the hour, on both our stores, UK and EU.

It does what it says on the tin, allows customers to make adjustments to their order. We have almost made 1k from customers editing their order in less than a month. This is without us even adding the upsell feature, so for now. Win win!

Thanks

Anthony

BullyBillows Europe
Czechia
2 days using the app
October 25, 2024

Super easy set-up and great idea - looking forward to seeing the positive impact it's going to have!

oneskee
United Kingdom
7 months using the app
October 25, 2024

We've seen a tremendous decrease in customer support tickets since installing this app on our store. As site mainly used by customers for gift giving, we were running into many issues with customers accidentally shipping to themselves. Order Editing has helped with this problem. And we've seen great improvement with post purchase upsells too. Even better than the app is the truly extraordinary customer service. From scouting this app to installation to follow up, Hamish and Kiril have been incredibly helpful, responsive and personable. Highly recommend!

The Gingerbread Construction Co.
United States
About 2 months using the app
November 28, 2024

Great application that provides a lot of value for the customer and saves a lot of customer service tickets

Quadrant
United Kingdom
3 months using the app
October 17, 2024

Order editing has saved us an insane amount of time and customers made use of it the same day we installed it.

The team can focus more time on processing orders rather than small requests from customers when they want to change order details/items.

Customers have also made use of the upsell feature (putting more cash in our pocket with 0 effort).

Every Shopify website should be using Order Editing. Simple as.

IN CNTRL
United Kingdom
28 days using the app
October 23, 2024

HIGHLY recommend this app. It has saved us so much time for our customer service team. This is a no brainer app for any store to use and their support is amazing.

Carte Blanche
United States
10 months using the app
October 8, 2024

We’ve been using Order Editing to help our customers make post-purchase edits (shipping address, size changes, etc.) before fulfillment, and it has been a game-changer. The upsell feature has also helped us boost AOV while providing extra value to our customers. Working with Hamish and his team has been fantastic— they are super responsive and always quick to assist. Highly recommend this app for anyone looking to improve their post-purchase experience and drive additional revenue.

Strongsize
United States
2 months using the app
October 27, 2024

Easy & flexible implementation with instant results!

I have been incredibly impressed by both the app and the team behind it! Nothing is too hard, big or small.

If you sell on Shopify, it really is a no brainer.

BlackMilk Clothing
Australia
28 days using the app
September 28, 2024

We added Order Editing app to enhance customer experience post-purchase and allow customers to edit their orders instead of going through customer service which can create frustration. And this app allows to do that in a very seamless and integrated way at the checkout thank you pag. It legit looks like a Shopify section. And cherry on the cake, you can offer people the opportunity to add products to their order which is an incredible and easy way to boost AOV and add additional free revenue :) Plus the team is super friendly and support/communication is top notch. Recommend 100%

Oyo Skincare
United States
3 months using the app