Reviews (97)
Refine
-
By rating
UPDATE 4.16.2025 3 Star -> 4 Star
After running the app with some updates from OFG the app seems to be running much better with inventory syncing. There are still minor things, however the major issues seem to be resolving.
---------------------------------------------------------------------------
UPDATE 3.7.2025 1 Star -> 3 Star
After over a year of working with Kevin they have made some updates to the app, while there still seems to be inventory syncing issues, the app may be on the mend.
---------------------------------------------------------------------------
We have been using the Order Fulfillment Guru app on Shopify for over a year now, and unfortunately, it has been nothing but problematic. The primary issue we've encountered is that the app fails to update inventory levels accurately and promptly. When inventory updates do occur, it can take days for the changes to reflect in the system, which significantly affects our ability to manage orders efficiently and maintain accurate stock levels.
Even more frustrating is the lack of support from the app's team. We've reached out multiple times, but we seem to be constantly bounced around with no clear explanation or resolution. Each time, we're given generic responses and asked to perform the same troubleshooting steps, but nothing ever truly resolves the issue. It feels like we're getting the runaround, and it’s difficult to rely on a service that doesn't provide clear or effective support.
Overall, we are extremely disappointed with the Order Fulfillment Guru app. For a business that relies on smooth and timely order fulfillment, this app has caused nothing but headaches. We hope the developers can improve both the functionality and the customer service, but as of now, we cannot recommend it to others.
Hi, thank you for your review. We are are disappointed that we were not able to provide the high level support that we pride ourselves on. We researched our records and found the most recent inquiries to be about 3.5 months ago. Perhaps we missed your emails and they went to spam? In any case, please reach out to us and let us know how we can help. We are happy to jump on a Zoom call to discuss your scenarios.
The app was very easy to set up and helps our business support both a local warehouse and drop ship business. The team are good with support but this is exclusively over email. Good value for money.
Thank you, we are always excited and happy to help!
Works well and does what it says. Would recommend.
Thank you so much. We are always excited and happy to help.
Order fulfillment Guru is a great app. We use it for a sync with a partner and it works flawlessly. Kevin is very helpful during setup. I definitely recommend this app if it meets your use case.
Thank you for the lovely review. We are excited and happy to help!
Great product, very reliable service, have been able to set it and forget it!
Thank you for the lovely review. We are always excited to help!
Kevin was extremely helpful when I had an issue and needed help! He helped fix our store and the connection with a partner within a few hours and we were good to go! Love it when we have a good app with a good customer service team!
Thank you so much for the lovely review, we are always excited and happy to help!
Very useful app and helpful and responsive support! Highly recommend.
Thank you for the lovely review. We are super excited to help!
Order Fulfilment Guru and the support at Cork Labs are top-notch. I'm a bonafide novice and their patience with me was great. I highly recommend them.
Thank you so much for the lovely review. We always look forward to help you and let us know if you have any other questions.
Kevin was able to answer my questions with ease! Great app, and an even better team! Really appreciate the support.
Thank you for the lovely review. We are always happy to help!
Great support, and user friendly interface