Order Fulfillment Guru
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (116)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for improving order management and fulfillment, especially with its automation and multi-location capabilities. It efficiently manages complex workflows and supports dropshipping and print-on-demand models. The app facilitates automated supplier communications, including packing slips and tracking details. Merchants also praise the responsive customer support and user-friendly interface, noting the team's commitment to feature updates and issue resolution.
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UPDATE 4.16.2025 3 Star -> 4 Star
After running the app with some updates from OFG the app seems to be running much better with inventory syncing. There are still minor things, however the major issues seem to be resolving.
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UPDATE 3.7.2025 1 Star -> 3 Star
After over a year of working with Kevin they have made some updates to the app, while there still seems to be inventory syncing issues, the app may be on the mend.
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We have been using the Order Fulfillment Guru app on Shopify for over a year now, and unfortunately, it has been nothing but problematic. The primary issue we've encountered is that the app fails to update inventory levels accurately and promptly. When inventory updates do occur, it can take days for the changes to reflect in the system, which significantly affects our ability to manage orders efficiently and maintain accurate stock levels.
Even more frustrating is the lack of support from the app's team. We've reached out multiple times, but we seem to be constantly bounced around with no clear explanation or resolution. Each time, we're given generic responses and asked to perform the same troubleshooting steps, but nothing ever truly resolves the issue. It feels like we're getting the runaround, and it’s difficult to rely on a service that doesn't provide clear or effective support.
Overall, we are extremely disappointed with the Order Fulfillment Guru app. For a business that relies on smooth and timely order fulfillment, this app has caused nothing but headaches. We hope the developers can improve both the functionality and the customer service, but as of now, we cannot recommend it to others.
Hi, thank you for your review. We are are disappointed that we were not able to provide the high level support that we pride ourselves on. We researched our records and found the most recent inquiries to be about 3.5 months ago. Perhaps we missed your emails and they went to spam? In any case, please reach out to us and let us know how we can help. We are happy to jump on a Zoom call to discuss your scenarios.
The automation makes it vey easy to manage outgoing requests and for our suppliers to update order statuses. Would like to have the packing slips match the format and branding of the ones produced by the store.
Hi Washington Spirit Shop, we appreciate the feedback. We have sent multiple inquiries regarding this feature request but still haven't heard back. This is something that we are currently working on and would love to get your team's input as we build the feature. We look forward to hearing back from you and earn an opportunity for a 5 star review.
This app, while somewhat complicated to set up is a great help to our company. I recommend setting up a call with the company so they can help iron out any issues -- very helpful customer service!