Order Printer Pro: Invoice App

Order Printer Pro: Invoice App

Reviews (1,622)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the invoicing process, noting its user-friendly interface and extensive customization options that align with brand identity. It automates invoice sending and handles various document types, including customs invoices. The app is also praised for its reliable performance and exceptional customer support, which is responsive and efficient in resolving issues and making real-time template adjustments.

December 18, 2024

The billing is incredibly misleading. The pricing is based on the total number of Shopify orders, not just the orders processed through the app. When I raised this with support, they simply pointed me to an article about their pricing. Why not be upfront about it from the start instead of resorting to these bait-and-switch tactics?

I wish Shopify would enforce clearer pricing structures with ...

Mideast Grocers
United States
7 months using the app
Subscription Plus replied December 20, 2024

Hello,

Thank you for your feedback. We're truly sorry to hear that you're not satisfied with your experience. We take all concerns seriously, and we've already reached out to ...

September 26, 2024

Misleading billing. You will be billed after your store has 50 orders in the month even if you haven't actually used the app at all.

I should not be billed when the app his not been used at all. I may have had over 50 orders, but not a single one used Order Printer Pro for anything. No receipts, custom layouts, etc were ever printed or processed in any way. I just paid for literally nothing.

Rocky Roost
Canada
Over 2 years using the app
Subscription Plus replied September 30, 2024

Thank you for your feedback. Our pricing is based on your store's orders per month, as can be seen in the pricing and subscription details when installing apps.

Kind Regards, ...

November 3, 2024

I've uninstalled this app a long time ago. Why am I still being charged?

Love Sunshine
United Kingdom
4 months using the app
Subscription Plus replied December 11, 2024

Thank you for your feedback, and we’re sorry to hear about your experience.

To help resolve this, we’ve previously reached out to you via your store email to provide ...

September 19, 2024

Cannot use free version. Forces to start trial immediatly.

C&T Lebete
Poland
5 minutes using the app
Subscription Plus replied September 23, 2024

Thanks for the feedback. I think there may be some confusion here, as the app does ask you to subscribe, but then the app will not charge you if you have less than 50 orders ...

September 11, 2024

viel zu teuer

Novel Arc Shop
Germany
8 months using the app
Subscription Plus replied September 16, 2024

Sorry to hear Order Printer Pro wasn't a good fit for your business.
Kind Regards,
Sarah

April 4, 2024

Mir zeigt es auf einmal nur noch die letzten 12 Rechnungen an. Ich finde nirgends die zurückliegenden Rechnungen. Absolute Katastrophe da ich ALLE Rechnungen benötige für meine Steuererklärung! Vielleicht meldet sich ja hier wer von Support. ?!

MK2Owners
Germany
12 months using the app
Subscription Plus replied April 6, 2024

Guten tag, and thank you for the feedback. Our support team has reached out to you with instructions on how you can easily access and generate documents for any order in your ...

July 12, 2024

LIES as usual !
Free version doesn't exist.
Impossible to do anything without subscribing for $10 USD.

Will be reported as misleading and false advertisement!

UNINSTALLED

Car Wireless Mobile Phone Chargers
United Kingdom
12 minutes using the app
Subscription Plus replied July 13, 2024

Thanks for the review. To avoid such situations in the future, we would suggest reading the Pricing section before installing apps. As explained in the Pricing section, the ...

September 11, 2023

FRAUDULENT! Steer clear from this app.. they don't even tell you this or update you but they've been charging me $10 / month for YEARS. And I had no idea nor did I ever approve these charges.

Decoralist
United Kingdom
About 3 years using the app
Subscription Plus replied September 13, 2023

To give some true context on this review. Decoralist installed the app and approved the app charges in 2020, as can be seen both in the Shopify Partner Dashboard, and on ...

March 30, 2020

I am really frustrated with this app. I have repeatedly asked this group how to remove the unnecessary information that displays at the top and bottom of every invoice. They will-not provide the information.

paxton hardware ltd
United States
Over 1 year using the app
Subscription Plus replied March 30, 2020

I'm sorry you are frustrated, but we have replied to all of your emails with instructions on how to remove the header/footer info added by your browser.

We've tried to help ...

January 9, 2023

Unübersichtlich, Rechnungen werden teils gar nicht erstellt. Für 3 Bestellungen im Monat OK....Alles andere Schmutz!

FOLLOWERDISCOUNT
Germany
Over 1 year using the app
Subscription Plus replied January 9, 2023

Guten Morgen,

I'm sorry to see you didn't have a good experience with our app. I checked our support tools and it looks like you haven't contact support before, so we'd love ...