Reviews (18)
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Excellent service...problem solved in under....3 minutes. Danna was awesome....thank you , appreciated.
Thank you for your wonderful review! We're thrilled to hear that our service was able to solve your problem so quickly and that Danna provided you with awesome support. Your appreciation means a lot to us. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
Best,
The HulkApps Team
Honestly for the price i would stay away. So many apps that are better than this. It works but as soon as you start doing volume you will run into continuous issues and support will fix it momentarily and it will become a habit where every week you have to contact them to just fix it again with no explanation on why its breaking. I used this app for 6 months. Don't bother....
This app was not working, and support is catastrophic. We used the Rush app before, which was working reliable. Now Hulk aquired the app as they wrote, and from there on the problems just started. They promised to make a smoth tranisition to their app, and after an onboarding call simply nothing happened fro almost a wekk despite they having an activated collaborator account, which they asked for. Now we emailed them to give instructions on how to remove the code leftovers. And after another week still no response. We now switched to another app which, again is working very well. But we still have the code from both the Rush app and the Hulk order status app in our theme code.
If someone from Hulk apps should be reading this, please reply (to our email).
Dear client,
We’re truly sorry for the inconvenience you’ve experienced, and we completely understand how frustrating this must have been. After reviewing your case, I discovered that our team wasn’t notified once the collaboration request was approved, which led to the app not being properly set up. I sincerely apologize for this oversight and the impact it has had on your experience.
We want to make things right, and I’ve sent the instructions for removing the leftover code to your inbox. If there’s anything else we can assist with, please don’t hesitate to let us know. Again, we deeply regret the trouble this has caused and never intended to make things difficult for you.
Thank you for your understanding,
The HulkApps Team
We had some issues but support from Belma was amazing and the dev team who fixed everything pretty quickly, was super responsive and professional, highly recommended!
Thank you so much for your kind words!
If you need anything else, we're here to support you any time.
Have a great week!
The HulkApps Team
The service team is always ready to jump in to help us when we need it, just fixed a custom issue for us very quickly - thanks team for being great!
We’re thrilled to hear that our service team was able to assist you promptly and resolve the issue.
We’re always here to help whenever you need it, and it’s great to know you had such a positive experience. Thanks for your support! 😊
Kind Regards,
Belma
Excellent support and got us up and running quickly. We highly recommended it!
it changes the image without my consent! If it happens again I'll uninstall everything from your company.
Been waiting well over 6 motnhs now for this app to be fixed. Worked great when it was free, now its expensive and does not work. Only generates customer complaints and further issues. DO NOT USE THIS APP or even waste your time trying. SUpport is non existant, it does not work with ANY courier and does not update the customer. Plenty of other options available for a LOT LESS that work fine. Out of 100s of apps we have tried and installed over the years, this is by far the worst and the worst support ever!
Hi,
Product Manager of HulkApps here.
We have since 2020 improved our app rapidly and also restructured our pricing strategy to make it as accessible as possible.
If you're willing to re-install our app, we are happy to make this work for you.
I needed a change made to the app and am very pleased with the support that I have received. The app works properly and support is great. Highly recommended. Thank you!
Thanks for the kind words. We are happy you are enjoying our app and we're looking forward to supporting you on this eCommerce journey.
Super easy to use and has cut down on our customer service emails requesting where orders are. Thank you!
Hey there, thanks so much for the review; we're so happy to hear you find Order Status Tracker App easy to use! We love the fact that customers can track their orders online, and are glad your Customer Support emails have reduced :-)
You can also reach out to our support team - they're always willing to help how they can, and are able to do some minor style changes if you had anything in mind. :-)
