Hulk Order Status Tracker , 107 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ease of use, customization options, and real-time order tracking. It's particularly beneficial for businesses with long shipping times and is praised for reducing customer service workload. Despite being free, it offers features on par with premium apps, making it a cost-effective solution for startups. The support team is also commended for their responsiveness and helpfulness. Its long-term use and recommendation by merchants indicate its reliability.
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app dev changed the pricing structure, and after updating app it failed to work, and looked terrible.....unconscionable action on dev part, no response from app dev but we cant wait to act, the app was dead on our site and their update also changed the look and feel of the display so did not look part of our website anymore, check your order status pages people!!
I apologize on behalf of everyone at HulkApps. We feel terrible about this.
Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers.
We can’t fix the past but you have my personal commitment to improving the way we plan these app updates. Until then, please accept my sincerest apologies on behalf of everyone on the team.
So far so good. It's only a few days since I have downloaded the app. Support has been really good - Shruti connected with me to see if I needed any help with the installation and followed up whenever required. It won't be up and running in a day, if that is what you are looking for. It takes some time to get everything sorted, but as long as the customer care team is on standby, it's all good.
UPDATE -----------------
After using it for a while, all I can say is that this app is an absolute waste of time. It doesn't track anything. I had to contact Shruti and team every time we had a shipment. Such a pain. The team apparently had no clue what was wrong and how to fix it.
My advice - please don't waste your time with this app. Try out something better. We have hyped up support so much that we try to disregard the shortcomings just because the customer care was responsive. This app is just not worth it if it can’t do the basic thing it is meant to do.
Hi Kakoli,
It is disheartening to hear that the app did not track properly and that you had to contact the support team frequently. I understand the importance of having a functional app and the frustration when it does not perform as expected. The minor delay in updating shipment status has been resolved, and the tracking page now operates smoothly. If you have any questions, please let me know.
Thank you,
Shruti
The app is totally down and does not work at all. Right now. You can not login to app admin. You can't track any orders or anything. Worthless.
Hi there!
I apologize for the bad experience your customers and you had.
Also, please reach out immediately to our support 24/7 for any issues you are facing (even now that you no longer use HulkApps), as our technical support team can diagnose and fix issues very quickly.
I really like that it is Free and actually works. It was the only app wich actually seemed legit while being free.
Hi there, Glad to know that you love using our app :) It gives us more power 💪🏻. Thank you for your time :)
This new update is terrible. It was FREE before, now its just like any other app in the store where youre limited to a certain amount of orders tracked. The update also messed with the whole look and no longer works at all. No orders can be tracked as of right now. This update caused nothing but problems. They need to revert it and make it free again. Why try to fix something that was never broken?
We’re so sorry. This is on us. We would love to have you back and explain ourselves.
We would love to make things right if you're willing to give us another chance please.
Great and easy to install. I hope it will serve the desired purpose and hopefully no issues in the future
A big thanks for allowing us to serve you! Our team works round the clock to help you build the store of your dreams!
We are always here to help if you face any issues :)
app is not working when i goto the dashboard i just get a page advertising tere products, and i guess this is annoying my customers that want to tarck your order, thanks guys great start
Thank you for letting us know about this. We always offer free installations when it comes to Order Status Tracker App, and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly.
We would appreciate if you would contact our customer support team by responding to the latest ticket.
So much decent and awesome app that I've ever seen. Highly recommended and keep focusing on your business.
The app looks great on your store! Thank you for your support, we really appreciate it!
Please let us know if you need anything else! We are always standing by to help. :)
The form is done but when I changed the heading from "Order Tracking Form" to "Track", the font of my sidebar menu and my announcement bar changed automatically. HOW?!
Hi there!
Product Manager of HulkApps.
This has never happened before. Our app is heavily tested not to impact theme code. I'm curious about what happened here and help resolve any issue.
We have tried to reach out to you several times, but your store is unavailable so we couldn't provide you with guidance at the time.
Looking forward to talking soon.
Perfect app. Free, simple, working well. I have used a lot of tracking apps most of them are not free and working bad. thanks for this app.
Thank you so much for taking the time to leave us this amazing review.