Ordertracker ‑ Track & Upsell
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
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Free plan available. Free trial available.
- Rating
- 4.3 (62)
- Developer
- VNA DIGITAL LTD
Featured images gallery
Ordertracker enables order tracking, email notifications, China masking, upsells and analytics.
Ordertracker lets your customers track their orders directly on your Shopify store with a fully customizable branded tracking page. Automatic email notifications keep them informed from purchase to delivery. Chinese carriers and tracking events are replaced with clean generic phrases for a seamless dropshipping experience. Built-in upsells on the tracking page help you generate extra revenue. A centralized dashboard with delivery analytics, incident reports and shipment visibility across 1,200+
- Branded tracking page where customers can track their orders on your store.
- Automatic email notifications to keep customers informed from order to delivery.
- Chinese carriers and tracking events replaced with clean generic phrases.
- Built-in upsells on the tracking page to generate extra revenue.
- Centralized dashboard with delivery analytics and incident reports.
Languages
English, German, French, Portuguese (Brazil), Italian, Spanish, Turkish, Dutch, Polish, Chinese (Simplified), Chinese (Traditional), Japanese, and Korean
Works with
- Shopify Admin
Categories
Tracking
Notifications
Pricing
Free
Free
Features
- 5 orders per month
- Fully customizable branded tracking page
- Automated email notifications
- Chinese carriers masked
- Product upsells on your tracking page
- Delivery analytics and incident reports
- Automatic tracking history translation
- 1,200+ carriers supported worldwide
Essential
$9 / month
or $84/year and save 22%
Features
- 250 orders tracked per month
- 2-day free trial on 1st subscription
2-day free trial
Pro
$29 / month
or $276/year and save 21%
Features
- 1000 orders per month
- 2-day free trial on 1st subscription
2-day free trial
Business
$99 / month
or $948/year and save 20%
Features
- 5000 orders per month
- 2-day free trial on 1st subscription
2-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (62)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer satisfaction with real-time order updates, reducing inquiries, and improving efficiency. It's especially beneficial for dropshipping and multi-carrier businesses, offering seamless Shopify integration and customization options like branded tracking pages and upsell features. The app is praised for its reliability, ease of use, and intuitive setup. Support is described as helpful and responsive, making it ideal for both new and established businesses.
Works well and consistently for tracking orders. Ui integrates well into existing store theme and colour schemes
We had a very disappointing experience with Order Tracker.
We installed the app on a trial account, configured the settings and were comfortable knowing the trial version was limited to 5 customer communication updates per month. The plan was to evaluate the app and then consider upgrading to a paid subscription if it delivered value.
However, a few days ago, Order Tracker updated the tracking information on 9,553 historical orders, most of which were orders from several years old. This resulted in customers receiving unexpected notifications about long-completed orders, creating significant confusion and a substantial amount of unnecessary work for our customer service team.
We attempted to contact support via both the in-app chat and email but have still not received no response.
We've since removed the app. Hopefully our experience helps other merchants avoid a similar situation.
Hi, and thank you for the honest feedback, I'm truly sorry for the disruption this caused you and your team. This was our fault.
A sync issue updated tracking on historical orders and triggered notifications on old, completed orders.
It was system-generated and unintended, unrelated to your trial limit.
We've since fixed the root cause: customer notifications are now strictly limited to recent orders across the whole app, so this can't happen again.
I also apologize for the slow support reply.
Great application. I like using it.
Support
App support provided by VNA DIGITAL LTD.
Resources
Developer
Launched
September 13, 2022
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Online Store, Shopify admin
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View customers
Customer data
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View products
Products, collections
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Edit orders
Merchant managed fulfillment, all order history for the last 60 days
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Edit Online Store
Online Store pages
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Edit Shopify admin
Files
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View other data
Locales
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