Reviews (162)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer satisfaction with real-time order updates, reducing inquiries, and building brand trust. Its upsell feature is praised for effectively boosting revenue. The app is easy to use, integrates smoothly with Shopify, and offers responsive support. Customization options allow for a tailored tracking experience, and it supports a wide range of carriers, making it ideal for international shipping. The pricing is considered fair and competitive.

February 28, 2025

The service is good, but they deduct unpaid orders from your package, which won’t even have a tracking code—you’ll be paying for something you won’t even use. The support is terrible; they neither solve issues nor explain things. To this day, I don’t know how the upsell works. I’ve asked several times, and they don’t even reply.

Loja Do Vasco
Brazil
About 1 month using the app
VNA DIGITAL LTD replied March 1, 2025

Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.

February 26, 2025

O app é ótimo e tem muitas funcionalidades, além de melhorar a experiência do cliente também ajuda muito no controle de pedidos. Recomendo!

Estilo Tropical
Colombia
1 day using the app
February 14, 2025

Very good app! the support team is amazing and the app helps me a lot with my customers. I do recommend it

World Paint by Numbers
Belgium
2 days using the app
May 1, 2025

Eu estava usando esse app no plano gratuito e fui fazer o teste de 7 dias grátis no plano de 11 dólares do app Order Tracking, porém no sétimo dia desinstalei ele e mesmo assim veio cobrança pra mim, por favor preciso que me façam o reembolso pra mim, pois usei apenas o período de teste gratuito

DocePulso
Brazil
4 months using the app
February 25, 2025

App Facilitou muito minha vida ficou muito mais fácil rastrear os pedidos suporte muito bom resolvendo problemas de forma rápida e eficiente também

BRASIL
Brazil
1 day using the app
February 13, 2025

Estamos usando este app em nossa loja Shopify e recomendamos para quem trabalha com produtos físicos. Ele proporciona uma experiência clara e organizada, permitindo que nossos clientes acompanhem as informações do pedido com facilidade. Vale muito a pena!

Braus Fight Brasil
Brazil
About 1 hour using the app
February 26, 2025

Aplicativo muito bom para a loja, super indico e nao fico sem usar.
Facilita meu dia a dia.

Commerc Utilidades
Brazil
4 days using the app
Edited March 20, 2025

Funciona super bem, realmente cumpre o que promete. Estou satisfeita!

Ômega Shop
Colombia
About 1 month using the app
November 6, 2024

Using this tracking app since almost year, doing great and easy to use ! Prices are fair comparing to other tracking apps !

Grande-Peluche.com
France
11 months using the app
November 12, 2024

1. How often do you use Ordertracker?
I use Ordertracker regularly, usually a few times a week, especially when I'm tracking multiple packages from different vendors. It’s really helpful for staying on top of delivery statuses.

2. Would you recommend Ordertracker?
Yes, I would definitely recommend Ordertracker! It’s a convenient tool that makes tracking shipments from different carriers easy, all in one place. It’s saved me a lot of time and hassle.

3. How could we improve Ordertracker?
One area for improvement could be to provide real-time push notifications for status updates, so I don't have to check the app constantly. Additionally, a feature that estimates delivery delays based on historical data would be a nice addition.

that's all, Thank you

SecureShade ™
Saudi Arabia
3 days using the app