Reviews (48)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for enhancing customer satisfaction and operational efficiency, noting its real-time order updates that reduce customer inquiries and save time. The upsell feature is credited with boosting revenue, while its seamless Shopify integration, professional tracking page, and support for multiple carriers simplify logistics. The user-friendly interface, customizable notifications, and responsive customer support further enhance its value.
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The free plan became worse than any other app lol
Hi there
Thank you for your feedback! We recently reduced the price of all our plans by 40% to make Ordertracker more affordable for everyone. The free plan is now meant for testing the app’s features before choosing a paid plan.
If you’d like to give our full version another try, we’d be happy to offer you a 60-day free trial — just reach out to our support team and we’ll set it up for you right away.
We really appreciate your input and hope to improve your experience with Ordertracker.
1 tous les jours
2 oui je recommande, car très simple d'utilisation et très intuitif pour les clients
3 la personnalisation pourrait être améliorer notamment les couleurs ou l'emplacement de la page de tacking
Works most of the time, very easy to use and great looking UI, both for admin side and client side. However, sometimes the app confuses between carriers and there is no is no way to edit the carrier, so it can cause confusion for clients. Would rate 5 starts if there was a way to edit the carrier.
This app came highly recommended and gave me the confidence that my customers would feel confident that they would receive their orders with easily accessable tracking info from the home page. No complaints here!
OrderTracker is the best app we have hooked up to our site. Indispensable and crucial to our customer service strategy.
The team at OrderTracker particularly "Chloe" from customer support have also been instrumental in making the setup & use of OrderTracker a real pleasure.
I can't wait to see the new improvements they're making to the app, I know it'll be a real game changer.
Aplicativo muito útil. Funciona bem, o suporte também é muito bom. Bastante recomendado para empresas que estejam iniciando. Pra quem já está a algum tempo no mercado e tem um alto fluxo tem também as versões pagas que são muito boas também.
Recomendo.
Using this tracking app since almost year, doing great and easy to use ! Prices are fair comparing to other tracking apps !
The initial support provided was excellent. However, there was a delay of 4 days in receiving the tracking information for a specific order. I reached out to the support agent and requested a manual refresh of the information, which successfully resolved the issue. I hope that the tracking information update problem will be resolved permanently in the near future.
This is the best order tracker Shopify app out there. It shows all steps and give customers a better understandign where is their package. I would recommend this to anyone.
Hello. I will change this review once this problem is fixed. I cannot contact your support at all. I have been trying for almost two weeks with no response. The 24-hour chat has no response and the emails I have sent have not received a response. My problem is that 40% of my orders are listed as pending and that should not be the case. In Shopify there is a courier listed but for some of the orders the courier shows up as N/A in ordertracker. I do need this problem fixed and a response would be great.
Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.