Ordertracker ‑ Track & Upsell
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Reviews (54)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer satisfaction with real-time order updates, reducing inquiries, and improving efficiency. It's especially beneficial for dropshipping and multi-carrier businesses, offering seamless Shopify integration and customization options like branded tracking pages and upsell features. The app is praised for its reliability, ease of use, and intuitive setup. Support is described as helpful and responsive, making it ideal for both new and established businesses.
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We had a very disappointing experience with Order Tracker.
We installed the app on a trial account, configured the settings and were comfortable knowing the trial version was limited to 5 customer communication updates per month. The plan was to evaluate the app and then consider upgrading to a paid subscription if it delivered value.
However, a few days ago, Order Tracker updated the tracking information on 9,553 historical orders, most of which were orders from several years old. This resulted in customers receiving unexpected notifications about long-completed orders, creating significant confusion and a substantial amount of unnecessary work for our customer service team.
We attempted to contact support via both the in-app chat and email but have still not received no response.
We've since removed the app. Hopefully our experience helps other merchants avoid a similar situation.
Hi, and thank you for the honest feedback, I'm truly sorry for the disruption this caused you and your team. This was our fault.
A sync issue updated tracking on historical orders and triggered notifications on old, completed orders.
It was system-generated and unintended, unrelated to your trial limit.
We've since fixed the root cause: customer notifications are now strictly limited to recent orders across the whole app, so this can't happen again.
I also apologize for the slow support reply.
Good app! Highly recommend only if there was a way to edit more on tracking page on store template. 9/10
Works well and consistently for tracking orders. Ui integrates well into existing store theme and colour schemes
OrderTracker is the best app we have hooked up to our site. Indispensable and crucial to our customer service strategy.
The team at OrderTracker particularly "Chloe" from customer support have also been instrumental in making the setup & use of OrderTracker a real pleasure.
I can't wait to see the new improvements they're making to the app, I know it'll be a real game changer.
1 tous les jours
2 oui je recommande, car très simple d'utilisation et très intuitif pour les clients
3 la personnalisation pourrait être améliorer notamment les couleurs ou l'emplacement de la page de tacking
Hello. I will change this review once this problem is fixed. I cannot contact your support at all. I have been trying for almost two weeks with no response. The 24-hour chat has no response and the emails I have sent have not received a response. My problem is that 40% of my orders are listed as pending and that should not be the case. In Shopify there is a courier listed but for some of the orders the courier shows up as N/A in ordertracker. I do need this problem fixed and a response would be great.
Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.
Works most of the time, very easy to use and great looking UI, both for admin side and client side. However, sometimes the app confuses between carriers and there is no is no way to edit the carrier, so it can cause confusion for clients. Would rate 5 starts if there was a way to edit the carrier.
The free plan became worse than any other app lol
Hi there
Thank you for your feedback! We recently reduced the price of all our plans by 40% to make Ordertracker more affordable for everyone. The free plan is now meant for testing the app’s features before choosing a paid plan.
If you’d like to give our full version another try, we’d be happy to offer you a 60-day free trial — just reach out to our support team and we’ll set it up for you right away.
We really appreciate your input and hope to improve your experience with Ordertracker.
Great application. I like using it.
Ordertracker has been very beneficial to our store. We receive less inquires for order updates now and importing tracking numbers into the system is seemless. We have not had any issues with the app and integrating it into our "order status" page was simple. It supports a wide range of carriers which is a benefit for us as we use multiple carries since we ship world wide. We recommend this app.
