Reviews (133)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to enhance customer satisfaction with real-time order updates, reducing inquiries and saving time. Its upsell feature and customizable, branded tracking page effectively boost revenue and brand trust. The app supports multiple carriers, integrates seamlessly with Shopify, and offers a user-friendly interface. Merchants also appreciate the reliable tracking information, quick customer support, and easy setup process.
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Atendimento ao cliente rápido e funcional.
Obrigado Chloe pelo esclarecimento de dúvidas, fez um serviço muito prestável.
Muito bom em todas as funções, mas cobra muito para poucos pedidos e é preciso trocar logo para o maior plano..
Hello. I will change this review once this problem is fixed. I cannot contact your support at all. I have been trying for almost two weeks with no response. The 24-hour chat has no response and the emails I have sent have not received a response. My problem is that 40% of my orders are listed as pending and that should not be the case. In Shopify there is a courier listed but for some of the orders the courier shows up as N/A in ordertracker. I do need this problem fixed and a response would be great.
Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.
best order tracking app ever and it's synced with a lot of logistics companies this is great, and customer service is so good.
Sie bieten 24/7 Support an, aber wenn wenn man Hilfe braucht, dann meldet sich niemand. Habe es mehrmals versucht. Als ich dann Glück hatte, das sich jemand meldet, wurde mein Problem angeblich an die Technik weitergeleitet. Nach 3 Tagen besteht das Problem immer noch, dass die Trackingnummern nicht richtig funktionieren und es zeigt dem Kunden an, dass das Paket nicht gefunden wird! Das ist ein No-Go!!! Und jetzt meldet sich wieder niemand....
So kann ich die App nicht gebrauchen!
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie mit unserem 24/7-Support erfahren haben. Wir verstehen Ihren Ärger und möchten Ihnen versichern, dass wir aktiv daran arbeiten, das Problem mit den Tracking-Nummern zu lösen. Leider haben wir derzeit keine geschätzte Zeit, wann das Problem behoben sein wird.
Ihr Feedback ist uns sehr wichtig, und wir danken Ihnen für Ihre Geduld, während wir an einer Lösung arbeiten. Wenn Sie weitere Fragen oder Bedenken haben, zögern Sie bitte nicht, sich an uns zu wenden.
Vielen Dank, dass Sie unseren Service gewählt haben, und wir hoffen, Ihre Erfahrung in Zukunft zu verbessern.
It's not the cheapest, but it's the only app that has support for stores that do drop-shipping. I'm pretty impressed so far, but I only give it 4 stars due to the cost. Still recommend it!
Support réactif, merci à Chloé !
J'attends les nouveautés dont elle m'a parlé avec impatience.
Cependant c'est un peu cher...
gostei !!!
Very quick assistance. The alerts I need like 'carrier attempted delivery; Awaiting payment; Entry not authorized by regulatory authorities; Object being returned' are not yet available. But I've been informed that this update will be coming soon by the end of September, along with the addition of GPT chat. Let's see.
Very powerful App, and I really love it. everything is professional and automated. that's the new gen of apps that everyone needs.
and without forgetting about their lovely customer support - Chloe - You are the best support I have ever talked to! thanks.