Exchanges & Returns by Outvio

Name: Exchanges & Returns by Outvio
Brand: Outvio
Rating: 4.8 (32 reviews)

Pricing: From $125/month. Free trial available.
Rating: 4.8 (32)
Developer: Outvio

Post-checkout infrastructure for eCommerce.

Automated Exchanges and Returns + everything else you need to offer a 5-star shopping experience.

Outvio offers a powerful Exchanges and Returns management tool for your Shopify store, complete with a plug-and-play fully branded self-service portal for your customers. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform.

Exchanges for same or different product, custom return reasons and return-flows
Incentives to refund to store credit, built-in pickup & return label generation
Smart fulfilment & shipping (90+ couriers), fully branded delivery tracking
Automated email, SMS and WhatsApp customer communication
Automated delivery incident triggers and support tools

Labels and packaging

Address validation, Barcode scanning, Bulk printing, Carrier selection, Customs documents, Delivery dates, Label creation, Label customization, Multi-language, Order sync, Packing slips, Pick lists, Return labels, Shipping insurance, Shipping rules

Managing shipments

Branded tracking pages, Email notifications, Order sync, Order updates, Real-time tracking, Shipping analytics

Launched

October 1, 2021

Languages

English, Spanish, German, Polish, and Portuguese (Portugal)

Pricing

Grow

$125 / month

Turn-key Exchanges & Returns portal
Branded tracking and email notifications
Easy integration with couriers
Custom email and SMS templates

7-day free trial

Conquer

$250 / month

All Grow plan+
Advanced Fulfillment System Pro
Multiuser
Production list generation
Unlimited warehouses and couriers
Full API access

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (32)

Overall rating

4.8

Counts per rating level

94% of ratings are 5 stars
30
0% of ratings are 4 stars
3% of ratings are 3 stars
1
0% of ratings are 2 stars
3% of ratings are 1 stars
1

All reviews

April 9, 2024

Plataforma super practica, buscan solución para todo tipo de incidencia con transportistas (desde que ya integrados). El soporte es lo mejor, super rapido y preciso, unos cracks.

Matcha & CO

Spain

7 months using the app

April 15, 2024

Albarán de salida para los transpotista de manera super fácil conteniendo información de los paquetes enviados a cada cierre del día. yuda a evaluar los transportistas con información sobre los envíos, precios inidencidas y tiempos de retraso

Oh My Goods

Spain

About 1 month using the app

October 31, 2023

Solo tengo buenas palabras para Outvio. Ha sido la tool que me ha permitido independizarme de mi 3PL, ahorrar costes y aumentar mi servicio al cliente de manera radical. Tengo un control completo de lo que sucede ahora en mi almacén a nivel de envíos :)

BARNER

Spain

7 months using the app

November 6, 2023

Outvio me ahorra muchas horas de trabajo. Toda la gestión de logística y las devoluciones han quedado automatizadas con esta App. Con un solo click mis pedidos quedan preparados en mi Shopify, registrados en las empresas de transporte, los clientes están avisados por correo de cada paso que da su pedido y además he obtenido ventas derivadas del retargeting que ofrece con los correos enviados a los clientes.
Estoy muy contenta con la facilidad de uso y con el servicio que ofrecen.

By-Lú Shop

Spain

8 months using the app