Exchanges & Returns by Outvio

Name: Exchanges & Returns by Outvio
Brand: Outvio
Rating: 4.7 (27 reviews)

From $125/month. 7-day free trial.

Rating (4.7)

Reviews

Developer

Outvio

Post-checkout infrastructure for eCommerce.

Error-free and 5x faster order preparation

About this app

Launched

October 1, 2021

Languages

English, Spanish, German, Polish, and Portuguese (Portugal)

Automated Exchanges and Returns + everything else you need to offer a 5-star shopping experience.

Outvio offers a powerful Exchanges and Returns management tool for your Shopify store, complete with a plug-and-play fully branded self-service portal for your customers. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform.

Exchanges for same or different product, custom return reasons and return-flows
Incentives to refund to store credit, built-in pickup & return label generation
Smart fulfilment & shipping (90+ couriers), fully branded delivery tracking
Automated email, SMS and WhatsApp customer communication
Automated delivery incident triggers and support tools

Pricing

7-day free trial

Grow

$125/month

Turn-key Exchanges & Returns portal
Branded tracking and email notifications
Easy integration with couriers
Custom email and SMS templates

Conquer

$250/month

All Grow plan+
Advanced Fulfillment System Pro
Multiuser
Production list generation
Unlimited warehouses and couriers
Full API access

Grow

$125/month

Turn-key Exchanges & Returns portal
Branded tracking and email notifications
Easy integration with couriers
Custom email and SMS templates

Conquer

$250/month

All Grow plan+
Advanced Fulfillment System Pro
Multiuser
Production list generation
Unlimited warehouses and couriers
Full API access

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

27 reviews

Overall rating

4.7

Counts per rating level

93% of ratings are 5 stars
25
0% of ratings are 4 stars
4% of ratings are 3 stars
1
0% of ratings are 2 stars
4% of ratings are 1 stars
1

November 23, 2023

Estamos muy contentos con el servicio que ofrece Outvio. La app es muy intuitiva. La personalización de correos nos ha permitido crear una identidad única para nuestra marca. También el servicio de devoluciones es muy bueno y los clientes están satisfechos. Lo recomendaría 100%.

The Heaven Lift

Spain

Over 1 year using the app

November 22, 2023

Buena plataforma, el servicio de atención al cliente es muy rápido y eficiciente

Fernando de Cárcer

Spain

Over 1 year using the app

November 15, 2023

Excelente atención de Jennifer

Nenina & Co®️

Spain

12 months using the app

October 31, 2023

Solo tengo buenas palabras para Outvio. Ha sido la tool que me ha permitido independizarme de mi 3PL, ahorrar costes y aumentar mi servicio al cliente de manera radical. Tengo un control completo de lo que sucede ahora en mi almacén a nivel de envíos :)

BARNER

Spain

7 months using the app

November 6, 2023

Outvio me ahorra muchas horas de trabajo. Toda la gestión de logística y las devoluciones han quedado automatizadas con esta App. Con un solo click mis pedidos quedan preparados en mi Shopify, registrados en las empresas de transporte, los clientes están avisados por correo de cada paso que da su pedido y además he obtenido ventas derivadas del retargeting que ofrece con los correos enviados a los clientes.
Estoy muy contenta con la facilidad de uso y con el servicio que ofrecen.

By-Lú Shop

Spain

4 months using the app

All reviews