Outvio Exchanges and Helpdesk

Name: Outvio Exchanges and Helpdesk
Brand: Outvio
Rating: 3.4 (28 reviews)

Pricing: From $125/month. Free trial available.
Rating: 3.4 (28)
Developer: Outvio

Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1.

Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform.

Returns and Exchanges, Upselling with instant Checkout within the Returns Portal
Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation
HelpDesk and Ticketing software with Unlimited agents, tickets and automations
Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations
Smart Fulfilment & Shipping (90+ couriers), fully branded Delivery Tracking

Languages

English, Spanish, German, Polish, and Portuguese (Portugal)

Works with

Checkout
DHL
UPS
Fedex
Correos
DPD
GLS

Pricing

Grow

$125 / month

Turn-key Exchanges & Returns portal
Branded tracking and email notifications
Easy integration with 100+ couriers
Custom email and SMS templates
WhatsApp, SMS and Facebook notifications
Smart Returns and Exchanges Rules

7-day free trial

Conquer

$250 / month

All on Grow plan +
Fully automated exchanges with Revenue+
Advanced Fulfillment System Pro
Smart Order Merging
Production list generation
Unlimited warehouses and couriers
Multiuser
Full API access

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (28)

Overall rating

3.4

Counts per rating level

86% of ratings are 5 stars
24
0% of ratings are 4 stars
4% of ratings are 3 stars
1
0% of ratings are 2 stars
11% of ratings are 1 stars
3

All reviews

Edited April 7, 2025

No support! No service!

Sometimes people forget that the best advertising is word of mouth!

Also, after this review they asked us to change it and modify it! Good or bad Outvio must accept the opinion and try to improve services! Speaking as the owners of truth is not what a client wants to hear!

Manuel Alves

Portugal

About 2 months using the app

Outvio replied April 7, 2025

Hello Rita,

We’re genuinely surprised by your review.

Throughout our entire collaboration, our support team responded to every single message: often within minutes or hours, and even after your subscription had been cancelled. From the beginning, we clearly explained that the issue you encountered was due to a Shopify store configuration, something Shopify themselves later confirmed.

It’s unfortunate that, despite our consistent support, you’ve chosen to leave a review stating “No support! No service!”—a claim that simply doesn’t reflect the reality.

You used Outvio for nearly two years without issues, and now blame us for a problem caused during your migration to Shopify. An issue that, as explained, had nothing to do with Outvio, but rather with how your Shopify environment was configured.

We understand that not every partnership is the right fit, but we do believe in transparency and fairness, especially when public feedback is involved.

We wish you all the best moving forward,
– The Outvio Team

December 20, 2023

BRUTAAAAL! PEDAZO DE HERRAMIENTA PARA AUTOMATIZAR LOGÍSTICA, FULFILLMENT..

HAKUNA

Spain

Almost 2 years using the app

Edited November 15, 2023

Outvio ha resultado ser una elección excepcional para la gestión de envíos, devoluciones y cumplimiento de pedidos en mi tienda online. Desde que comencé a utilizar esta aplicación, la eficiencia y la satisfacción del cliente han aumentado notablemente. Su interfaz intuitiva simplifica el proceso de envío, permitiéndome gestionar y rastrear los paquetes con una facilidad impresionante.

Lo que realmente me ha impresionado es el sistema de gestión de devoluciones de Outvio. Ofrece una experiencia fluida y sin complicaciones, lo cual es esencial para mantener la confianza y satisfacción de los clientes. Las devoluciones, que antes eran un proceso tedioso, ahora son rápidas y sencillas, tanto para mí como para mis clientes.

En cuanto al cumplimiento de pedidos, las herramientas automatizadas de Outvio han agilizado todo el proceso. Desde la preparación hasta la entrega, cada paso se maneja con una precisión y eficiencia que antes no tenía. Esta automatización no solo ha mejorado la rapidez en el manejo de los pedidos, sino que también ha reducido los errores, lo que se traduce en menos devoluciones y clientes más felices.

En resumen, apostar por Outvio ha sido una de las mejores decisiones para mi negocio en línea. Ha transformado la forma en que manejo los envíos y devoluciones, haciendo que estos procesos sean más eficientes y menos estresantes. Estoy sumamente contento con los resultados y recomendaría Outvio a cualquier comerciante en línea que busque mejorar su logística y la satisfacción del cliente.

TIENDA MANILLA

Spain

Over 1 year using the app

November 23, 2023

Estamos muy contentos con el servicio que ofrece Outvio. La app es muy intuitiva. La personalización de correos nos ha permitido crear una identidad única para nuestra marca. También el servicio de devoluciones es muy bueno y los clientes están satisfechos. Lo recomendaría 100%.

The Heaven Lift

Spain

Over 1 year using the app