Shipping, Tracking & Returns

Outvio, the fulfillment tool that also does marketing and branding:

Every online shop does fulfillment, but more than 90% of them do not take advantage of the post-sales flow to strengthen their brand, advance shopping experience, increase loyal customer rates and grow sales.

Have an advantage over 90% of your competitors:

Each month millions of EUR worth of eCommerce orders are being delivered through Outvio. This is because using the post-sales flow for marketing and branding means having an advantage over most of your competitors.

How Outvio helps you automate fulfillment to increase sales:

FULLFILMENT: 

• One-click integration with any courier
• Multi-channel order synchronisation
• Automated shipping rules
• Paperless order picking and packing
• Barcode-scanner-mode for error-free fulfillment
• One-click and automated shipping label printing
• Self-service returns

BRAND LOYALTY

• Tracking with your own branding (do not send shoppers to dull courier websites!)
• Notification emails with your own branding (do not give those important emails with over 80% open rate to couriers!)
• Returns portal with your own branding and rules

MARKETING

• Use fulfillment notification emails to market sale events, new products, etc
• Use the shipment tracking page to display promotional banners
• Ask reviews from the right customers

CUSTOMER SUPPORT

• Automate the resolution of some of the most common delivery incidents
• Keep track and quickly solve all incidents in our incident resolution panel
• Communicate directly with all couriers from a single place
• Free up customer support time with 100% automated returns

ANALYTICS

• Understand at a glance all your post-purchase operations
• Improve your business based on state-of-the-art data, tables and graphics no other tool can offer
• Sales analytics
• Shipping analytics
• Returns analytics
• Business analytics
• Email marketing analytics, and more!

INTEGRATIONS

• Connect any courier you work with in seconds
• Connect your third party apps (eg. Zendesk) and share fulfillment information throughout your organisation
• Connect any sales channel to manage all your sales in one place

COURIERS

• UPS, DHL Express, DHL Parcel, Fedex, TNT, Correos, Correos Express, Seur, MRW, Envialia, Zeleris, GLS, Nacex, Tipsa, Sending, CTT Express, Paack, InPost, DPD, Omniva, Itella Smartpost, Venipak, Posti, Zitycity, Deutsche Post, Transaher, DB Schenker, and more.