PayWhirl Subscriptions

PayWhirl Subscriptions

Reviews (244)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management capabilities, which improve both operations and customer experiences. It offers a free version suitable for small businesses and features customizable subscription plans and billing cycles. The integration with Shopify and platforms like Klayvio is seamless. Customer support, particularly from staff members like Sergey and Lincoln, is frequently praised for its responsiveness and helpfulness, including support with custom coding. The app is noted for its user-friendly and reliable interface, with ongoing feature enhancements contributing to long-term merchant satisfaction.

Edited November 24, 2020

Excellent customer service. We were unsure if we could use the App for our Theme. Quick question to the support team and they had installed the App plus set up ready for us to use. We would certainly recommend...

Cocabana
United Kingdom
Over 1 year using the app
November 11, 2020

I used this app to help our store get started with subscriptions. I've tried to set up with Bold and ReCharge before, but they weren't easily compatible because they weren't friendly with our Webkul Multi-vendor app. PayWhirl was very simple to get started with; I reached out to their support chat once I got stuck with the code for my shopping cart, and Ryan did an excellent job helping me get set up completely. He responded to my inquiry very quickly, he worked through several obstacles efficiently, he kept me informed on what he was doing the whole time, and he even offered good suggestions on our subscription plan titles. He exceeded my expectations of customer support, and he is the reason I am able to run subscriptions on my website now. Their awesome support team is the reason I can get set up with PayWhirl, where I couldn't with Bold or ReCharge. I definitely recommend setting up with this newer recurring subscriptions app.

Harvestly
United States
Over 1 year using the app
April 13, 2021

Loving this app so far. Had a theme/display issue and reached out their support who fixed it in like literally 90 seconds or something crazy fast. Super appreciate it!! Cheers and thanks for the awesome app!

Prodigies
United States
Over 1 year using the app
March 18, 2022

I don't leave many reviews but the team at PayWhirl 100% deserve it. Ryan and Sergei always reply very quickly to support needs and questions. I've suggested multiple features e.g. retention analytics and they always engage. I was SO happy to see retention stats go live in the dashboard recently. They started off behind BOLD and ReCharge but are adding features at a breathtaking rate. And the value for money as a business owner is exceptional compared to how much people complain about competitors. I can't recommend PayWhirl enough. This is one of, if not THE single highest value-add app in our Shopify stack. If you're looking to implement subscriptions for any of your products, go with PayWhirl, you won't regret it.

biotikur
Germany
About 1 year using the app
March 1, 2021

We are yet to test out using the app but the customer service so far has been amazing. The team are super responsive and took the time to understand what we needed help with. We will be a long-term customer if we continue to get outstanding service like this!

Riley
Ireland
About 1 year using the app
Edited November 17, 2020

I am so excited to use this app and the customer service is fantastic! Most of the automatic snippet installs worked with my theme, but two didn't (due to my theme not the app), so I contacted customer service, heard from them in less than 12 hours and they had it fixed for me for free within a short time.

Tandem For Two
United States
About 1 year using the app
February 2, 2021

I am so happy with this app!! We sell a quarterly subscription box and had developed this internal procedure for managing subscribers via a waitlist that was complicated and messy. We didn't want to end up with wonky billing cycles (i.e. someone being billed months before they actually received anything). Paywhirl added the feature to be able to adjust billing cycles, which is a game-changer that simplifies our business so much! Someone can join anytime, then we can adjust future billing dates to be two-weeks before we ship. Everything else within the app works great too. Customer service has been SUPER responsive when I've had a question. Highly recommend!

Moxie Bradshaw
United States
About 1 year using the app
Edited March 1, 2021

I used this app for my candle subscription and I love it! My candle subscription is something my customers have been asking me for.

Jenny Bean
United States
About 1 year using the app
January 26, 2022

A great app! We have been using this for quite some time and have had no issues - customer support is also great.

ROCKJAW®
United Kingdom
About 1 year using the app
Edited February 14, 2024

Very versatile, and their support is very helpful.

CSEP Store
Canada
About 1 year using the app
PayWhirl Inc. replied February 13, 2024

Hi,

We're genuinely sorry to hear about the difficulties you've experienced with our app, especially regarding the translation features. We understand how important it is for your store to serve customers in multiple languages effectively.

To address this, we're committed to working closely with you to find a solution. Could you please email me directly at larry@paywhirl.com? I'll personally ensure that we prioritize the translation issues you've highlighted and explore every possible way to tailor our app to better meet your needs.

Thank you for your feedback, as it is essential in helping us improve. We're looking forward to resolving this promptly for you.

Best regards,
Larry