
PayWhirl Subscriptions
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (181)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its robust subscription management and seamless Shopify integration. It features a user-friendly interface that simplifies customer interactions and subscription adjustments. The app is praised for its reliable performance and responsive support team, adept at resolving complex issues. Its customization flexibility and regular updates, including integrations with tools like Klayvio, enhance its functionality, making it essential for subscription-based businesses.
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Lacking in features vs other subscription apps and has bugs.
- Barely any reporting or analytics are available
- no support for customers to swap products
- You have to force customers to create an account before checkout (reduces checkout rate) so they can manage their subscription. No post-checkout account creation prompts.
- Subscriptions renew at a different time from when the customer signed up. Sometimes this can tick over to the next day (your customers will enquire about this)
- I've had subscriptions not being cancelled multiple times - leading to the customer being charged again.
- No upsell or cross-selling features or one-time purchase discounts with subscriptions
their shopify app is severely lacking compared to their external software which is unfortunate. The only positive that this app has is its integration with shopify checkout as opposed to redirecting.
Thank you for taking the time to leave a review and share your feedback with us. We genuinely appreciate your honest insights, as they help us continually strive to improve our product. We’re sorry to hear that your experience with PayWhirl wasn’t up to our standard when you wrote this review, and we acknowledge the frustration that some of the features and issues you pointed out may have caused.
Since 2021, we have been working diligently to enhance our Shopify app and we’re excited to share some significant updates that directly address the concerns you’ve listed:
Enhanced Reporting & Analytics: We have greatly expanded our reporting and analytics features to give you more actionable insights into your subscriptions.
Product Swap Support: Customers can now easily swap products within their subscriptions, providing a more flexible experience.
Post-Checkout Account Creation: We've introduced options to streamline the checkout process, including post-checkout account creation prompts.
Subscription Renewal Timing: We’ve refined our system to ensure subscription renewals align closely with the customer’s original sign-up time.
Cancellation Improvements: We have bolstered our cancellation process to prevent unintended renewals and charges. We've also launched support for setting up cancellation prevention workflows to encourage customers to stay subscribed.
Upselling, Cross-Selling & Discounts: We have introduced features to help merchants offer one-time purchase discounts and effectively upsell or cross-sell products.
We understand that our integration with Shopify checkout is valued, and we are committed to bringing our Shopify app experience in line with the high standards of our external software.
We would be thrilled to have you revisit PayWhirl and explore these new features. Our customer support team is also on standby to assist with any questions or to guide you through the updates. We aim to offer an app that is robust and feature-rich and meets the specific needs of Shopify merchants like you.
Thank you again for your review, and we hope we can turn your experience around with these improvements.
Warmest regards,
PayWhirl Team
The app somehow does what it has to do, anyhow, once you deinstall it it leaves massive code in your shop. and that didnt make us happy at all.
Hi,
Sorry about that! We don't have the ability to remove all the code automatically but we are happy to do it for you free of charge. If you reach out to our support (team@paywhirl.com) we can go over the details.
Best,
Team PayWhirl
Can't brag enough about customer service - speaking to customer service! Such a relief to talk to a real person! That helped me so much- thank you!
Sergey at PayWhirl support, is my new best friend! I ask him naive questions and he doesn't make me feel stupid He even makes a quick video for me so he's sure I understand! I HIGHLY recommend asking them for help of you need it!
Thank you for sharing such a wonderful review! We're thrilled to hear about your great experience with Sergey from our support team. It's our goal to provide helpful, patient, and understanding support to all our users, no matter the question. We're so glad Sergey could assist you effectively, especially with personalized videos to ensure you fully understand. We appreciate your recommendation and are here anytime you need further assistance. Thanks for being a part of our community and for choosing PayWhirl!
Best Support team I've seen until now, thank you so much!
Thank you for the glowing review! We're delighted to hear that our support team has made such a positive impact. Providing excellent service is our top priority, and it's heartening to know that we're meeting your expectations. Your appreciation truly means the world to us. If there's anything more we can do to assist you, please don't hesitate to reach out. Thank you for choosing us!
Working with Lincoln was a joy, Super good service and very high quality integration.
I would say having a paywhirl website and a shopify integration being separate apps is slightly confusing, But one you get yourself setup, pay whirl is a breeze to use.
Thank you for sharing your positive experience with us! We are delighted to hear that you found working with Lincoln to be a joy and that you are pleased with the quality of our integration.
We acknowledge the feedback about the separation of the PayWhirl website and Shopify integration apps and appreciate your understanding as you navigated through the setup. We are continuously working to make our user experience as seamless as possible, and your input is invaluable.
We’re thrilled that you find PayWhirl a breeze to use after the initial setup. Wishing you continued success with your business, and please reach out if there’s anything more we can assist you with!
Warmest regards,
PayWhirl Team
I originally started with another subscription app and I couldn't get the support I needed and in a timely manner. I reached out to Paywhirl and I was eventually pared up with Lincoln, my support person. I can honestly say I have not had customer service this good in a long time! Paywhirl has a seamless scheduling process, and I was able to verbally speak with him during installation all the way through some challenges. Lincoln stepped up and had the small issues fixed within 2 hours. I was amazed!! I had some unique ways I wanted my subscription products to look on the site and Lincoln assisted with an idea, and we ran with it. I love it ! I'm looking forward to my launch and I highly recommend Paywhirl if you need support like I did. 5 stars all the way! Thank you, Lincoln, and thank you Paywhirl for making it possible to speak with a support person!
Wow, thank you for this glowing review! We are thrilled to hear about your positive experience with Lincoln and the support you received. Our team is committed to providing exceptional service, and it sounds like Lincoln truly exemplified that commitment. We're so pleased to know that he was able to assist you through the installation and customization process to get everything just right for your store.
It's great to hear that you’re loving the look of your subscription products on your site, and we are just as excited as you are for your upcoming launch. We always strive to be there when our merchants need us the most, and your kind words affirm the hard work we put into this every day.
Thank you for choosing and recommending PayWhirl! Wishing you phenomenal success with your launch. Please reach out anytime if you need further assistance.
Warmest regards,
Team PayWhirl
This app has been helpful in setting up our subscription. There is room for growth for this app, but that is expected with all things.
PayWhirl have been incredible and I'd recommend them without a doubt! I love that they listen to your suggestions and work to action them, they keep you updated and are so quick at responding to any queries. I left another well known platform to join PayWhirl and have never looked back. The integration process is super easy with so many really helpful features that just keep on improving! Even bringing out new features I never realised I needed. Couldn't be happier!
Sergel goes beyond of whatever you can expect of service.
Ive tried more or less 10 subscription apps - most of them slow down your site HEAVILY. So if you care about web vitals, you should def use these.
Amazing!!! This app is Amazing. It gives my store a more Professional feel with an attractive minimalist design; that allows for a more positive customized vibe. I was able to re-word my 'Call to Action' phrases the way i wanted them for me it's a Huge Plus. I had an issue with inital setup on the website, however Chris & Ryan were right there within "minutes" to address the issue & Solved It!!! Hats off to the team over @ Paywirl for making such a gr'8 app with new features being rolled out regularly. Best of luck with your journey...
We did get excellent help and support from Sergey at PayWhirl. We are blown away by the support and service!!! All Our best! COWASUN
Excellent customer support. Quick and easy way to add subscriptions to all my products. Very good value.
Excellent customer support: needed help installing on my theme and they did it within the hour. Have yet to see customer order processed but so far so good.
A cost effective app that enables you to offer subscriptions to your customers. They have been gradually releasing new features and consistently improving the app. If you have a question (like I did) they will respond quickly and do their best to help resolve your issue.
So much better than the other subscription apps out there. A modern UI that's easy to use and new features launch regularly. Customer support is fast and helpful. It's everything we need.
is this app able to automatic make subscription when a client buys a product? regardless of the product, which means on all products? as a memebership site?
Great app and excellent customer support! This app is so useful for anyone who wants to bill his/her customers in the form of a susbcription. I considered many different apps for this purpose but Paywhirl really sticks out.
I worked with Sergey from PayWhirl on customizing on how my home-page subscription looked like and he was so good, he was very quick in his responses, he made videos for me to walk through the process of changing things and he explained things really well. I highly recommend PayWhirl and ask for Sergey :-DD
Great range of features, more than any other subscription app I've tried. Lots of room for customization, and customer service is dangerously helpful.
The customer service is impeccable. They usually reply quickly and are willing to go above and beyond in service. I absolutely LOVE the app.
Easy to install and outstanding customer service was given by Sergey getting the finer details right - couldn't recommend enough!
Great app, does exactly what it says. Easy to set up subscription plans of all sorts, all smooth. Great managing interface with several options. We used it with Narrative theme first then attempted to install on another premium theme however the installation was not as smooth as with Narrative so reached to their customer service team and I received the BEST CUSTOMER SERVICE in ages. Sergey who installed and integrated the app on the new theme was super quick (it took around 20-30 minutes all together with me explaining what the matter was). Extremely happy with it. Highly recommend if you are after an app for recurring payments/ subscriptions!
The app is simple to install and use, sergey was very helpful! Cant fault the service and support.
Thanks.
We have now installed this app across 3 different businesses we own. The team at Paywhirl are super friendly, helpful and quick at responding. They have helped us with installation and we are really happy with the functionality and design of the app. It will definitely help us make more sales for sure!
This is my first ever app review in my 4 years of using all different types of applications. Paywhirl has earned it by providing the best customer support I've ever experienced! Sergey helped to get everything installed correctly on my theme in minutes (if not seconds), plus added it (per my request) to the "Featured Product" section of my homepage. Later, I experienced a glitch/bug with the sale prices of my other products in the same collection as my subscription product. Sergey again responded immediately with the cause of the bug and multiple work around solutions to remedy the issue until the bug is fixed. Sergey also used Loom to share screen recording videos he made, showing exactly what was going on with my store's theme. It's was amazing!
Amazing and brilliant customer support. We have only just started using this App for our subscription service. Initially we think we installed it incorrectly which caused our website to have some serious issues, but not with the Paywhirl APP itself, but with something we did. I have to say, the support team at Paywhirl, specifically Sergey is amazing. The problem we experienced was nothing to do with the APP but Sergey went above and beyond over a number of days to help us resolve the issue. The best support we have received from any Shopify APP so far. Keep up the good work and thank you.
This app is awesome! Our requirements for subscription products were complex (flexibility to the customer, long time horizons for subscriptions, and the need to change features). This app is easy to use, integrates perfectly with Shopify, and Paywhirl's customer service is second to none.
Sergey from technical support has been extremely helpful with some code customisations and setting up the app correctly on our theme. Great app so far!
Great app so far and the tech support is super quick and really helpful. I tried to install on my own but needed help. In a matter of minutes I was up and running! Great app so far!
The app is easy to use and the customer service is amazing. I needed help with set up and before I knew it with just a few clicks Sergey had me set up and ready to go. The monthly plan is worth that alone!
I had many questions while setting up the app on my site. Within 5 minutes of sending an email to the support team I got help immediately. Not only did Sergio provide the answers, I allowed access into my shopify account and he made the changes I needed. He was profession, fast, and saving me lots of time and stress. I'm very impressed with the service and support.
I used this app for my candle subscription and I love it! My candle subscription is something my customers have been asking me for.
This is a great app. And the stellar customer service is even better! Lincoln and Sergey got back to us right away and spent tons of time getting us up to speed and trouble shooting things on our end. There are real, great people building and supporting this app!
I love the new version of this app. It was very easy for me to get all the functions I wanted on my website. I needed a few different subscription options for only about 4 products, and this worked perfectly. Thanks!
I took a chance in using this app and have been blown away by the level of service and support from the team at PayWhirl. This app allows our customers to easily sign up for a subscription service and took only a bit of tweaking on our end. And they're constantly updating with new features and services. Great product and great people.
Where do I start, Sergey has saved me more than once! First I had mistakenly gone live before setting up my reoccurring subscriptions and PayWhirl has made that so easy. In regards to setting it up correctly, not just once but twice (when I changed themes) is where Sergey really came to my rescue. My shop was live and the anxiety was building, I spent about an hour with Shopify customer service when I realized they were not understanding what I needed, telling me to post a note to my clients at checkout. I messaged Sergey and within 2 mins it was set up correctly.
Really solid tool for recurring payments. A lot of functionality and customization available out of the box. Highly recommend PayWhirl.
Absolutely brilliant. I was in need of a simple recurring subscription for one of my products. Pay Whirl had a great range of plans and prices so I was able to find something suitable for me and wasn't overcharged as I am a smaller business. I had some difficulties integrating with my website theme and because I am new to shopify on the whole, but the team were so quick to respond jump on my website and take care of the installation themselves. This is SO helpful and take a weight of my mind. Would 100% recommend and will continue to use for our needs :)
I am so happy with this app!! We sell a quarterly subscription box and had developed this internal procedure for managing subscribers via a waitlist that was complicated and messy. We didn't want to end up with wonky billing cycles (i.e. someone being billed months before they actually received anything). Paywhirl added the feature to be able to adjust billing cycles, which is a game-changer that simplifies our business so much! Someone can join anytime, then we can adjust future billing dates to be two-weeks before we ship. Everything else within the app works great too. Customer service has been SUPER responsive when I've had a question. Highly recommend!
The support team is great , they respondend me instantly . Unfortunately the app doesn't work in my country for the moment.
Hey there,
I'm sorry to hear you had problems getting the app to work. We do have several merchants who use Narrative and we'd be happy to assist with installation if you reach out to team@paywhirl.com. We provide a FREE install service and can support most themes with a bit of tweaking. The narrative theme was actually one of the themes we launched with so unless it's been heavily modified, we can help you get subscriptions working on your store.
Great subscription app with the right features to help you run your business in the easiest way. Things like the ability to customize the resub date, pause/cancel features and more!d
This is the subscription app you want to use. Infinitely better than the bloated, inject tons of code into your theme, hard to set-up, hard-to-main, and expensive Bold/ReCharge options. Highly recommended!
I had to switch to an online platform after my studio shut down in 2020. In order to keep my clients engaged, I decided to provide a monthly subscription Art Box. I am the most "non-techy" person ever and PayWhirl has proven to be the perfect fit for my needs! Not only was it super easy for me to install by myself, but the support with any issues has been exceptional! I even had the privilege of speaking to a real human on the phone for help! I highly recommend this app. It is seamless! You won't be disappointed!
I recently decided to provide a subscription service for my products, and came across PayWhirl. As I'm naturally a skeptic, I didn't have high expectations. But let me tell you, they have greatly proven me wrong! The process was incredibly easy, and whenever I had any issues, they were there to help out (Thank you, Sergey)! If you are considering using a subscription model for your store, look no further. Simple, effective, and totally worth the price. Highly recommend,
WOW! What a breath of fresh air. I have had some really bad experiences with subscriptions but let me tell you the folks at PayWhirl are amazing. Installation was done without any hiccups and we are already accepting new subscriptions. If you are on the fence, don't be - this app is a dream. So glad I decide to take the leap.
Great payment app and superb customer support. Love how it's integrated inside Shopify much better than other apps. Thank you!
I love the guys at Paywhirl. Their customer service is excellent. They are super quick to respond and very happy and fast to help out. We have been looking at many different apps and checking which apps would work together well and had a lot of questions for these guys. They have been super throughout this whole process. I would give half a star less for the app functionalities however, as there is no option to charge VAT to customers even when on product level the box charge VAT is checked. We have to do a manual workaround so if this could be incorporated it is absolute perfection..
We had tried everything (and a bunch of different apps) to get a smooth solution for our subscriptions but nothing worked as promised. And then PayWhirl happened! We also needed help with installing the snippet, and Sergey at PayWhirl helped us in a blink of an eye. Thank you, PayWhirl!
This application is very useful for a free application.
Plus, the customer service is very quick and helped me a lot!
Thank you Sergey
Sergey was the best, I had a problem with the list/sales price not displaying accurately after install, I reached out and it was resolved within 30 minutes. now customers won't be confused and sales will continue to go smoothly. Very responsive, now I am going to try another one of their products, just because this was such a pleasant experience. Thanks again Sergey
The team was incredibly responsive, and helped me implement the app even on a theme they didn't yet have support for! Really impressed. Great customer service and response times.