PayWhirl Subscription Payments , 216 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust and user-friendly subscription management features. It offers flexible billing schedules, various subscription options, and regular feature updates at no extra cost. The app's customer support is noted for its quick and personalized responses. It integrates seamlessly with Shopify and caters to unique business needs, such as bi-monthly subscription box services. It also allows customers to use reward coupons on subscription orders. Some merchants suggest adding a feature for subscription customers to add-on to their next order.
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My site is comprised primarily of consumable items, so the ability to enhance customer experience with a subscription service was a key attribute in my vision for the business from the beginning. PayWhirl offers the features I need to enhance my customer's experience by allowing different discount percentages and timeframes, and the change, pause, or cancel items on any subscription adds confidence for consumer and merchant alike. Most importantly, Sergey from PayWhirl has been immediately available to answer any question, smooth integration wrinkles, and generally be helpful in optimizing PayWhirl.
Excellent customer support, and a great feature-rich app that's easy to use. Definitely recommended!
I am a complete novice working with a subscription app and we have had a few things that we have needed tweaking since we started four months ago. But, I have to say, their customer service is top notch. I always get a response pretty quickly. Overall, we've been really happy with the app. My only request at this point is for the app or Shopify to restrict bundling items with subscription items.
Thank you so much for your kind review! We’re delighted to hear that our customer service has met your expectations, especially as you navigate the world of subscription apps for the first time. Our team is dedicated to providing swift and helpful responses, and it’s great to hear that this has been your experience.
We sincerely appreciate your feedback regarding restricting bundling items with subscription items. We are always eager to hear how we can improve, and we will certainly consider your request as we continue to evolve our app.
Thank you for choosing PayWhirl, and we're thrilled that you've been really happy with our app. Please don’t hesitate to reach out if you need further assistance in the future!
Warmest regards,
Team PayWhirl
Great range of features, more than any other subscription app I've tried. Lots of room for customization, and customer service is dangerously helpful.
I love the guys at Paywhirl. Their customer service is excellent. They are super quick to respond and very happy and fast to help out. We have been looking at many different apps and checking which apps would work together well and had a lot of questions for these guys. They have been super throughout this whole process. I would give half a star less for the app functionalities however, as there is no option to charge VAT to customers even when on product level the box charge VAT is checked. We have to do a manual workaround so if this could be incorporated it is absolute perfection..
Paywhirl has been incredibly helpful and responsive when I've had setup questions. The features fit the needs of my business and the support is excellent!
The team was incredibly responsive, and helped me implement the app even on a theme they didn't yet have support for! Really impressed. Great customer service and response times.
Anything that I've needed that this app can't do, they already have in their roadmap and implement quickly. Their customer service is outstanding, and they continuously add new integrations. Five stars!!
Where do I start, Sergey has saved me more than once! First I had mistakenly gone live before setting up my reoccurring subscriptions and PayWhirl has made that so easy. In regards to setting it up correctly, not just once but twice (when I changed themes) is where Sergey really came to my rescue. My shop was live and the anxiety was building, I spent about an hour with Shopify customer service when I realized they were not understanding what I needed, telling me to post a note to my clients at checkout. I messaged Sergey and within 2 mins it was set up correctly.
Sergey was the best, I had a problem with the list/sales price not displaying accurately after install, I reached out and it was resolved within 30 minutes. now customers won't be confused and sales will continue to go smoothly. Very responsive, now I am going to try another one of their products, just because this was such a pleasant experience. Thanks again Sergey