PayWhirl Subscriptions

PayWhirl Subscriptions

Reviews (244)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management capabilities, which improve both operations and customer experiences. It offers a free version suitable for small businesses and features customizable subscription plans and billing cycles. The integration with Shopify and platforms like Klayvio is seamless. Customer support, particularly from staff members like Sergey and Lincoln, is frequently praised for its responsiveness and helpfulness, including support with custom coding. The app is noted for its user-friendly and reliable interface, with ongoing feature enhancements contributing to long-term merchant satisfaction.

December 3, 2020

Installed the app easily enough. Needed a few tweaks doing and the PayWhirl team helped me out quickly and super helpfully. Highly recommend!

ARKADYA
United Kingdom
8 months using the app
November 10, 2020

Easy to use and support was eager to help and fast responding to questions. Like the simplicity and integration to the native shopify store.

Switch Incorporated
Canada
8 months using the app
Edited July 15, 2021

The team at PayWhirl are one of the most responsive customer service teams I have ever dealt with. I know there are other subscription apps out there but the reason I continue to work with PayWhirl is because they respond so quickly to every query I have and the team are committed to constantly improving their app. Thank you Sergey and Lincoln at PayWhirl.

Bloomish by Simply Rose Petals
Australia
8 months using the app
November 9, 2020

The timing of this app was absolutely perfect. Upon seeing the promos, I immediately looked into it and added it to a product in my store. The details were pretty clear on set-up, but needed some guidance. Ryan was superb in providing guidance on the front-end and supporting the set-up and making sure everything was set-up as anticipated. Highly recommend adding this app to store. Essentialgifting

Essentialgifting
United States
8 months using the app
February 23, 2021

I have only had this app for about a week and I already know I have found everything I needed in this app. The customer service was amazing. They even gave me a follow up call to make sure that everything was working out and that all my questions were answered. I really LOVE this app!!!

STONE JUNGLE
United States
8 months using the app
November 12, 2020

I am glad I came across this app, very easy for me to use and most importantly for my costumers. Larry was very helpful answering all my questions and helping me with the installation.

Curly Goddess Box
United States
7 months using the app
June 5, 2023

I originally started with another subscription app and I couldn't get the support I needed and in a timely manner. I reached out to Paywhirl and I was eventually pared up with Lincoln, my support person. I can honestly say I have not had customer service this good in a long time! Paywhirl has a seamless scheduling process, and I was able to verbally speak with him during installation all the way through some challenges. Lincoln stepped up and had the small issues fixed within 2 hours. I was amazed!! I had some unique ways I wanted my subscription products to look on the site and Lincoln assisted with an idea, and we ran with it. I love it ! I'm looking forward to my launch and I highly recommend Paywhirl if you need support like I did. 5 stars all the way! Thank you, Lincoln, and thank you Paywhirl for making it possible to speak with a support person!

thevintagefisherman
United States
7 months using the app
PayWhirl Inc. replied August 17, 2023

Wow, thank you for this glowing review! We are thrilled to hear about your positive experience with Lincoln and the support you received. Our team is committed to providing exceptional service, and it sounds like Lincoln truly exemplified that commitment. We're so pleased to know that he was able to assist you through the installation and customization process to get everything just right for your store.

It's great to hear that you’re loving the look of your subscription products on your site, and we are just as excited as you are for your upcoming launch. We always strive to be there when our merchants need us the most, and your kind words affirm the hard work we put into this every day.

Thank you for choosing and recommending PayWhirl! Wishing you phenomenal success with your launch. Please reach out anytime if you need further assistance.

Warmest regards,
Team PayWhirl

March 23, 2021

This is my first ever app review in my 4 years of using all different types of applications. Paywhirl has earned it by providing the best customer support I've ever experienced! Sergey helped to get everything installed correctly on my theme in minutes (if not seconds), plus added it (per my request) to the "Featured Product" section of my homepage. Later, I experienced a glitch/bug with the sale prices of my other products in the same collection as my subscription product. Sergey again responded immediately with the cause of the bug and multiple work around solutions to remedy the issue until the bug is fixed. Sergey also used Loom to share screen recording videos he made, showing exactly what was going on with my store's theme. It's was amazing!

Silica Trades
United States
7 months using the app
November 17, 2020

I use this app to add a 'subscribe and save 10%' check-out-option to my online shop. The team support was amazing in doing all the work and testing the function on one product! I can really recommend this app and the valuable support behind it! 5 stars plus!

MYSUPERFOODPHARMACY
Netherlands
7 months using the app
February 4, 2022

Amazing!!! This app is Amazing. It gives my store a more Professional feel with an attractive minimalist design; that allows for a more positive customized vibe. I was able to re-word my 'Call to Action' phrases the way i wanted them for me it's a Huge Plus. I had an issue with inital setup on the website, however Chris & Ryan were right there within "minutes" to address the issue & Solved It!!! Hats off to the team over @ Paywirl for making such a gr'8 app with new features being rolled out regularly. Best of luck with your journey...

JavaHava Coffee
United States
6 months using the app