PayWhirl Subscriptions
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (244)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective subscription management capabilities, which improve both operations and customer experiences. It offers a free version suitable for small businesses and features customizable subscription plans and billing cycles. The integration with Shopify and platforms like Klayvio is seamless. Customer support, particularly from staff members like Sergey and Lincoln, is frequently praised for its responsiveness and helpfulness, including support with custom coding. The app is noted for its user-friendly and reliable interface, with ongoing feature enhancements contributing to long-term merchant satisfaction.
Refine
-
By rating
We're adding a subscription service option to our store and PayWhirl has been amazing! Setup was a snap, very intuitive and their customer support is phenomenal! We tried another app and struggled with it. Thanks PayWhirl!
Great app so far and wonderful support team. They helped me with a little coding issue on our end and got everything working. The dashboard is super clear and to the point.
The app is simple to install and use, sergey was very helpful! Cant fault the service and support.
Thanks.
PayWhirl makes managing recurring subscriptions TOO easy + their out-of-this-world customer support team = very happy customers/business partners. Definitely a must have addition to your store! Thanks Sergey & team!
This app can cost your company time and money. Are experienced web development team installed the app as instructed by the videos. And nothing works! So we deleted the app and contacted customer service and never heard back. We have documented everything.
Firstly, I'd like to sincerely apologize for the inconveniences and challenges you faced while trying to integrate PayWhirl with your Shopify store. We deeply regret that your experience did not match your expectations and, more importantly, that you felt unsupported during the process.
It's concerning to hear that our customer service did not get back to you. We pride ourselves on our customer support, and it's disheartening to know that we missed the mark in this instance. I assure you this is not the norm, and we'll be looking into the matter internally to ensure that such lapses are prevented in the future.
We acknowledge the importance of every single minute in the business world and understand how disruptions can affect operations and trust. If you're open to giving us another chance, I'd like to personally assist you in setting up the app or addressing any specific concerns you might have. Your feedback can also help us rectify the issues and enhance our product to benefit our entire user community.
Please feel free to reach out directly to larry@paywhirl.com, and I will make it my priority to ensure a smooth experience for you.
Thank you for taking the time to share your experience. Feedback, whether positive or negative, helps us grow and serve our customers better.
Warm regards,
Larry
I was excited to try this app, only to find out that it does not support payment plan integration with Shopify. Please update your description. Maybe it will offer that service again in the future. Until then, I had to go with a different app.
Hey there, I think there must have been some confusion because PayWhirl does offer the ability to create payment plans if you'd like to have customers pay for an item with several payments. We're also working on some new features to make this even easier, and they should be released soon. If you'd like I'd be happy to look at your specific use-case to see if we can help. We'd love to earn your business! Please let me know if you have any questions, we're happy to assist.
I used this app to add Beer Subscription Boxes to my brewery's webstore with weekly, bi-weekly, and monthly subscription options. I was able to set-up and integrate the app into the store by myself, with the help of their installation guide, very easily. I had one problem with a link on the subscriptions dashboard not appearing properly. After messaging on the app's chat function, someone addressed and fixed the issue in a matter of hours. I was surprised because I run a purchased theme that is not in the list of themes the app expressly supports and expected to be directed to a "shopify expert". The integration looks very slick from a customer's view point and the back end is very intuitive. The only function I would add, is to give the subscriber the option of choosing the start date of their subscription. For example, if someone purchases a subscription for someone else as a Christmas gift in November, an option to post-date the first order until December 20th would be helpful.
PayWhirl has a really good user interface and the support is amazing. The support team helped me to get this project over the line which I am extremely grateful for. For this project we looked at the top 3 subscription apps and these guys were the best.
Just installed the app – great customer service! Seems to work well and be thoughtfully put together.
So far so good! Installation with the "Prestige" theme was a little tricky, but they were quick to help and everything is working perfectly. Thank you guys!