Reviews (223)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing subscription services due to its user-friendly interface, flexibility, and robust features. It allows for adjustments in billing cycles and offers various discount options. The customer service is responsive and exceptional, with staff members often praised for their support. The app integrates well with Shopify and other apps, frequently updated with new features at no extra cost. Merchants report a positive impact on their businesses, streamlining transactions and managing payment failures. It's also noted for its affordability, reliability, and security.

Edited August 9, 2023

Terrible experience that negatively impacted our cash flow.

First I'll address their response:

1. I signed up for a paid plan, which they say is supposed to come with better support so if it's even worse than this, my lord they need a lot of work.

2. They said their app won't work with Shopify but clearly their reps don't know this because no one told me that or we wouldn't be here, just more terrible service.

Original review:

I had to get a support rep to help set up the Shopify store since the directions on the site for set up are outdated (as per the rep), but I assumed it was set up correctly.

Unfortunately with each payment (of a four payment plan), it places a new order and charges us for the on-demand product cost. Now I have to cancel all orders, refund everyone and figure out how I'm going to get these customers back.

And of course, support takes way too long to respond, already a few hours in with no resolution to the second issue in two weeks. They told me to refund on Shopify, I do so and it says "request declined." What they didn't tell me was (I'm assuming) that I needed to cancel the subscription first so I did it in reverse and hope it works. Not sure until I see us the biz refunded for multiple orders.

If the website direction is wrong and two reps don't know what they're doing (and support takes way too long), how can you trust this app?

Josh Kirby Art Official
United States
Over 2 years using the app
PayWhirl Inc. replied August 9, 2023

Hi,

We're truly sorry for the difficulties you've faced with our app, and we value your feedback.

We want to clarify that our Shopify app doesn't officially support layaway-style payment plans, which we're making clearer in our documentation. We also acknowledge the misunderstandings with payment refunds and order processes. We're working on improving communication to avoid this in the future.

We're improving our support response times, and on our paid plans, we offer priority support for more prompt assistance.

Could we arrange a call with our support team to discuss your concerns and find a suitable solution? You can schedule it by contacting us at https://calendly.com/paywhirl-team. We're eager to understand your situation better and regain your trust.

Thanks for your understanding, and we hope to make things right.

Warmest regards,
Team PayWhirl

July 7, 2023

I am a complete novice working with a subscription app and we have had a few things that we have needed tweaking since we started four months ago. But, I have to say, their customer service is top notch. I always get a response pretty quickly. Overall, we've been really happy with the app. My only request at this point is for the app or Shopify to restrict bundling items with subscription items.

Shine Sticker Studio
United States
4 months using the app
PayWhirl Inc. replied August 17, 2023

Thank you so much for your kind review! We’re delighted to hear that our customer service has met your expectations, especially as you navigate the world of subscription apps for the first time. Our team is dedicated to providing swift and helpful responses, and it’s great to hear that this has been your experience.

We sincerely appreciate your feedback regarding restricting bundling items with subscription items. We are always eager to hear how we can improve, and we will certainly consider your request as we continue to evolve our app.

Thank you for choosing PayWhirl, and we're thrilled that you've been really happy with our app. Please don’t hesitate to reach out if you need further assistance in the future!

Warmest regards,
Team PayWhirl

October 13, 2023

Paywhirl is great. They're team has given us all the support we needed to launch our marketplace on Shopify.

Cratejoy
United States
4 months using the app
September 8, 2023

Great Team to work with even with a difficult migration. I've worked with other subscription services like Bold and Recharge and this system seems to be the most straight forward and easy to work with. Its the best subscription integration to shopify I've seen.

Real Hero Studios
United States
About 1 month using the app
PayWhirl Inc. replied October 11, 2023

Wow, thank you so much for your kind words and the glowing review! We're thrilled to hear that you found our system straightforward and easy to use, especially when compared to other subscription services. Our team works tirelessly to ensure that migrations, even complex ones, are as smooth as possible, and it's heartening to hear that it's making a difference.

We appreciate your vote of confidence in calling us "the best subscription integration to Shopify." Such feedback propels us to continue innovating and offering top-notch service to our users.

Should you ever need assistance or have suggestions on how we can improve your experience, please don't hesitate to reach out. We're always here to help and learn from our valued customers like you.

Thank you once again for choosing PayWhirl. We look forward to continuing our partnership with you.

Warm regards!

December 12, 2023

Great app & customer support!

PERIOD – Deine Zykluspflege
Switzerland
Over 1 year using the app
July 28, 2023

I had a problem with my variants not showing up on my product page. I had been struggling for two weeks trying to get help to fix the problem. With only 2 days left before launch day Sergey found the issue and fixed it! I really appreciate those at PayWhirl and the setup was easy. The app is really easy to maneuver as well!

Bind & Loose Clothing Company, LLC
United States
About 2 months using the app
PayWhirl Inc. replied August 17, 2023

Thank you for your kind review! We're so sorry to hear that you were experiencing issues, but we're thrilled that Sergey was able to resolve the problem just in time for your launch day. We strive to provide timely and effective support for our merchants, and it’s wonderful to know our team could assist you. We're also delighted to hear that you found the setup and navigation of the app to be easy.

We're here to help you succeed, so please don't hesitate to reach out if you need anything else in the future. Wishing you all the best with your launch!

Warm regards,
Team PayWhirl

November 24, 2023

I just signed up today but customer service was fast and on point. I'm excited to use this app since I know they care about their customers.

Merkaba Sacred Essentials
United States
About 1 hour using the app
October 6, 2023

This app can cost your company time and money. Are experienced web development team installed the app as instructed by the videos. And nothing works! So we deleted the app and contacted customer service and never heard back. We have documented everything.

PINK Jasmine Organics
United States
About 15 hours using the app
PayWhirl Inc. replied October 11, 2023

Firstly, I'd like to sincerely apologize for the inconveniences and challenges you faced while trying to integrate PayWhirl with your Shopify store. We deeply regret that your experience did not match your expectations and, more importantly, that you felt unsupported during the process.

It's concerning to hear that our customer service did not get back to you. We pride ourselves on our customer support, and it's disheartening to know that we missed the mark in this instance. I assure you this is not the norm, and we'll be looking into the matter internally to ensure that such lapses are prevented in the future.

We acknowledge the importance of every single minute in the business world and understand how disruptions can affect operations and trust. If you're open to giving us another chance, I'd like to personally assist you in setting up the app or addressing any specific concerns you might have. Your feedback can also help us rectify the issues and enhance our product to benefit our entire user community.

Please feel free to reach out directly to larry@paywhirl.com, and I will make it my priority to ensure a smooth experience for you.

Thank you for taking the time to share your experience. Feedback, whether positive or negative, helps us grow and serve our customers better.

Warm regards,
Larry

November 24, 2020

PayWhirl is much better than the other app that we were using. The team was very prompt and helpful getting us up and running. Big shoutout to Ryan for being awesome!

Yakima Valley Hops
United States
Over 3 years using the app
February 5, 2021

The app was fairly easy to install. While, I'm still in the process of gathering subscriptions from clients, and can't yet say how the app is working in realtime, I do give the customer service 5 stars. Ryan was very helpful and answered by questions in a timely manner and I look forward to trying this app out.

Project Fleur
United States
Over 3 years using the app