Overall rating
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
June 22, 2019

This app is bitter sweet! I have used a lot of similar apps and this is definitely my favourite! However, I had to un-install due to the majority of other complaints which is the pricing strategy for this app. I would prefer to have a set price and not constantly watched my views. And being charged per views isn't quite efficiently because it doesn't mean I am making enough sales and the prices based on the views isn't favourable. Please work on your pricing! I absolutely love your app, or think about other ways to set your prices for example, by focusing on sales or increase the view per package. Thanks

United Kingdom
4 months using the app
Perzonalization replied June 22, 2019

Thank you for your review! Your opinions mean a lot. Have you had a chance to check our new pricing? You may find it on this app listing page. I believe you’ll like this one as the pricing tiers are now quite large and you’ll not need to worry about increased recommendation views. Hope you’ll like it. Looking forward to seeing you on board!

February 10, 2019

Great app which give a good insight in which products on your store are popular by the visitors.

The payment method for this app after the trial period is not my favorite because I prefer to know the price from the start.

On The Rugs
15 days using the app
November 20, 2022

The app i snot showing in my store and my trial is about to expire. I need help and sent emails but no help. Please help. I really want to use this app.

The Nichole Collection
United States
2 days using the app
Perzonalization replied November 24, 2022

Hi Nichole, very sorry about this. We received your support ticket during the weekend and we were off. We have already answered your email but haven't yet received your reply. We will be happy to help you fixing this problem, please let us know.

November 14, 2021

Great personalized recommendations. I needed some custom css & the team were very helpful and implemented my requests straight away.

10 months using the app
Perzonalization replied November 15, 2021

Hello Caitlin,
We are glad to hear that you are happy with the support you received. Please do not hesitate to contact us if you have further requests.
Best Regards,
Ilke from Customer Success

January 4, 2021

The app is spot on for providing apt recommendations to buyers. The customer service is also on point with fast & effective responses!

About 4 years using the app
Perzonalization replied January 5, 2021

Hello Arbaaz,
Thank you for this review, very much appreciated! We enjoy working with you and hope that our collaboration will continue to help your sales grow in the upcoming months.
Best regards
Ilke from Customer Success Team

May 21, 2021

Great App and great Support. After trying 10+ Apps, this is exactly what I was looking for...
Lots of AI possibilities, easy to customize and install!

United States
5 months using the app
Perzonalization replied May 21, 2021

Hello Stefan,
Glad to hear that you liked our app and are happy with the support you received!
Thank you for your encouraging comments. We'll always be happy to help :)
Best Regards
Ilke from Customer Success Team

October 6, 2020

This app is amazing, their team is great, and the way it makes my store look is wonderful. Simple as that. I've been looking for some way to display recommended products on various pages for a while now, and Personalized Recommendations is the perfect fit! The app's algorithm recommends items which are similar to what is being looked at, and many features are customizable in order to integrate in the best possible way with your store. Plus, their customer service team is excellent! They helped me set everything up just the way I like it, answered all of my questions, and were very kind and professional throughout the entire process. I am very happy that I decided to go with them for my store's needs. I definitely recommend them!

Millionaire Gear
United States
12 months using the app
Perzonalization replied October 8, 2020

Hello Michael,
Thank you very much for this amazing review!
We are glad that we could help. Please let us know when you need support. Happy to be working with you :)
Best regards
Ilke from Customer Success Team

December 27, 2019

Highly recommend! Worked well for our site and overall was very pleased with the customer service- the team was quick to reply and provided detailed answers when necessary. The team was also very flexible in implementing custom edits to the product blocks, as well as setting up A/B testing.

United States
About 2 years using the app
Edited July 2, 2020

We are using Personalized Recommendations as our primary recommendation engine, and it has increased the number of orders with multiple products by 30% since we started using it.
There are interesting features we are still exploring for automated emails.
The Perzonalization team is super helpful and responsive, we strongly recommend them!

Hiver, the honey beer
United Kingdom
11 months using the app
Perzonalization replied July 2, 2020

Hello Floriane;

Great to hear that you are happily using Perzonalization :)

Automated emails is a feature we are also excited about.

Let's keep on growing Hiver, the honey beer's sales!

Best regards
Ilke from Customer Support

August 18, 2020

I have received brilliant support and a memeber of the team created a spacial customisable rule for me so I could have more autonomy using the app. It works well and i am impressed with the service I've received.

Boho Buffalo Accessories
United Kingdom
8 months using the app
Perzonalization replied August 24, 2020

Hello Emma Jayne,
We are glad to hear that you liked the app and are happy with the support you received. Please reach out in case you have any questions.
Ilke from Customer Success