Great app with fantastic customer service. The team were happy to help me with my requests for which I'm very appreciative. Also like their email to customers feature. Very useful!
We are glad to hear that you are happy with the app and the support you received :)
Please let us know if you need any other support on the way.
Ilke from Customer Success Team
Boho Buffalo Accessories
I have received brilliant support and a memeber of the team created a spacial customisable rule for me so I could have more autonomy using the app. It works well and i am impressed with the service I've received.
Hello Emma Jayne,
We are glad to hear that you liked the app and are happy with the support you received. Please reach out in case you have any questions.
Ilke from Customer Success
Sfera Bio Nutrition
Great app with excellent support. I needed a way to specify specific related products at a product level and this allowed me to do it. The support is also very responsive and friendly and solved my issue on first attempt.
We are glad to hear that you are happy with Perzonalization :) Please let us know if you need any other support from our side.
Ilke from Customer Success Team
Hiver, the honey beer
We are using Personalized Recommendations as our primary recommendation engine, and it has increased the number of orders with multiple products by 30% since we started using it.
There are interesting features we are still exploring for automated emails.
The Perzonalization team is super helpful and responsive, we strongly recommend them!
Great to hear that you are happily using Perzonalization :)
Automated emails is a feature we are also excited about.
Let's keep on growing Hiver, the honey beer's sales!
Ilke from Customer Support
I was recommended this app and installed it on my loose-leaf tea website, its easy to use, test and launch. I had a few hiccups with my browser blocking the pop-up on certain pages and implementing it on all of my collection pages as it defaults to one collection page but I jumped on their customer support and had everything fixed within 24-hours. They were super helpful and now its all working smoothly!
My only recco would be for the app to support the pop-up or slide-out cart pages as those are common on peoples website and would be very beneficial to have on those. Also, during check-out to attempt a last minute up-sell.
Thank you for your review!
Great to hear that you are happy with the app and the support you received. We do appreciate your suggestions, which gave us a food for thought. We'll be considering those features in our product roadmap.
Ilke from customer success team
Highly recommend! Worked well for our site and overall was very pleased with the customer service- the team was quick to reply and provided detailed answers when necessary. The team was also very flexible in implementing custom edits to the product blocks, as well as setting up A/B testing.
This app is bitter sweet! I have used a lot of similar apps and this is definitely my favourite! However, I had to un-install due to the majority of other complaints which is the pricing strategy for this app. I would prefer to have a set price and not constantly watched my views. And being charged per views isn't quite efficiently because it doesn't mean I am making enough sales and the prices based on the views isn't favourable. Please work on your pricing! I absolutely love your app, or think about other ways to set your prices for example, by focusing on sales or increase the view per package. Thanks
Thank you for your review! Your opinions mean a lot. Have you had a chance to check our new pricing? You may find it on this app listing page. I believe you’ll like this one as the pricing tiers are now quite large and you’ll not need to worry about increased recommendation views. Hope you’ll like it. Looking forward to seeing you on board!
The Bath Bomb Outlet
Really nice app. Looks clean and professional, works like a charm. I just don't like how you have to pay more because you have more views (whether customers engage or not.) I don't mind paying for apps that add value to my store, but I prefer one set price so I don't have to monitor usage. Switched to another app that's $3.99/mo with no caps and more specific customization.
A great, simple to use app that automatically populates recommendation and related product widgets. The support and communication from the team is excellent. The analytics seem to be great too, so you can see the benefits of the app. My only downside is that it is expensive. We have found from our trial period that we are getting a 2.5x ROI. I am hoping to see that improve over the next few months or we may have to reconsider.
I used the 'free' Plan and was charged for the month.
Needless to say I don't use the app anymore.
When you're tricked into using something on goodwill this doesn't feel right
Hello, thank you for sharing your thoughts with us. I am sorry to hear that your experience with our app has not been so good. I'll try to help you with this.
I reviewed your store's situation. Your store's usage seems to have crossed our free plan threshold which is 200 recommendation views/month. You may find more information regarding our pricing here: https://www.perzonalization.com/pricing/. For the last period, your store's recommendation views have been +2000 and that corresponded to 19.99 USD charge. Recommendation views are usually close to the pageviews number that you will see on Google Analytics. Please kindly review your store's stats on your analytics tool and if you believe there has been an error, reach us via email@example.com - we'll have our tech team investigate the situation.