Opinew Product Reviews App UGC
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,730)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its excellent customer support and efficient review importing from platforms like Amazon. They appreciate its user-friendly interface, easy setup, and the ability to boost sales by enhancing trust through customer reviews. The app supports multiple languages, offers extensive customization, and features a free plan, making it accessible for various business sizes. Its quick onboarding and seamless Shopify integration are also highlighted.
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Quick and simple support. Great app, thanks to Anda for their quick assistance.
Kenan's service was excellent, this plug-in is very user-friendly, fast, and very easy to use.
I've owned this app a few times over my 6 years dropshipping. It has potential. The interface is good and the reviews look nice - but thats when they are visible. This app is buggy. I've had them had to apply fixes several times for reviews not showing up.
If you want free, this is not the app. Its all built around sales. Free version is lame.
Support is hit or miss. Sometimes they fix my issues right away. Sometimes it can take hours.
It's just an average app. I feel like its alot more easy to use than loox and the amazon sync is a bonus. But the glitches are annoying.
Thanks for the review!
Glad to hear you are getting use out of it, if you are experiencing glitches please continue to report anything to our support team as this is not normal.
As a dropshipper the best plan is our budget friendly Starter Plan which includes unlimited AliExpress imports allowing you to have 1,000s of reviews across all SKUs. The free plan is not designed for large dropshippers, more for the weekend warrior.
Appreciate the comments about support but sometimes with software, in the unlikely event of a bug, these things can't just be changed instantly, it requires fixes, testing, QA etc. to make sure that everything is right before releasing.
Thank you for your excellent support and for creating such a fantastic app!
One of the best reviews app, it is so easy to use and the reviews displaying on my product page looks so good.
I am absolutely delighted with the service I received from this app! It deserves nothing less than a 5/5 star rating. The team behind it is doing an exceptional job, and the app itself is outstanding. Vatsal and expert Sanjay went above and beyond to provide me with the best solution possible. I am thrilled with how flawlessly it works, especially the Amazon review importer feature
muito bom e atendimento bom
A Cautionary Tale
Pricing and Transparency Issues
Initially, I was drawn to the app for its promising features and signed up for the Advanced plan at $199 per month, along with an additional feature called "smart review" for $9. However, the first red flag was the payment confirmation, which totaled an unexpected $247. This discrepancy was not explained upfront and was only clarified after a prolonged wait for customer support response.
The support team explained that the pricing for "smart review" and other features was based on the "number of order values" over the past 12 months—a critical piece of information that was not disclosed on the app store page. They did provide a link to calculate these additional charges, but this lack of transparency from the start is a significant concern.
Disheartened, I decided to downgrade to the Growth plan, which was advertised at $89. Yet again, I was faced with a surprising charge of $137 upon confirmation. This continued lack of clear, upfront pricing information is troubling and suggests a pattern that could mislead other users.
Integration Woes
Another major issue I encountered was with integrations. The app advertised compatibility with other popular tools like smile.io. However, it turns out that connecting these services requires not just the Advanced plan but also a Plus subscription costing $999 per month for manual API integration. This critical detail was omitted from the feature descriptions, adding another layer of unexpected expense and complexity.
Conclusion: Beware of Hidden Costs
Based on my experience, this app suffers from serious issues with transparency and customer communication. The hidden costs and misleading feature descriptions have not only caused financial strain but also wasted time and added frustration.
For other Shopify store owners considering this app, I advise caution. Ensure you understand all potential costs and confirm details with customer support before committing. What I encountered could be described as misleading at best and deceptive at worst. It's crucial to approach such apps with skepticism and to conduct thorough research to avoid similar pitfalls.
UPDATE AFTER RESPONSE:
I'm not suggesting you're dishonest, but it seems there might be some discrepancies in what's being presented. Not once is it mentioned, either on the Shopify App Store or on your website, that your app is related to revenues. The only feature listed is an import limit. This not only breaches Shopify's Terms and Conditions but could also be considered fraudulent. Your lengthy reply, filled with questionable remarks, suggests that this might be intentional. I'm surprised Shopify hasn't shut down the app yet. I hope they will take action soon. In the meantime, I urge everyone to review the app's page, take screenshots, and be cautious of any hidden costs.
Hi there,
We sincerely apologise for any confusion or frustration caused by any costs you encountered.
We're actively investigating this and we have actually found that based on your revenue over the last month you should have been charged $299 p/m for Smart Reviews and $199 for the plan. The $9 is the starting price of Smart Reviews and is for merchants who have not exceeded more than $50,000 in the last 12 months. although we have a detailed "how is this price calculated" section in-app, this should have been explained to you by our support team so we are very sorry for that.
This also doesn't explain why it seems that you have been undercharged by $251 p/m. This may indeed be a data issue on our end which we are investigating.
That being said, with plans like these we always recommend onboarding so that we can make sure you get exactly the features you want at a price that is comfortable for you. We have success managers who are here to walk you through the process 1 to 1 on calls which you were offered.
We think that you can still get immense value out of Opinew and would be happy to discuss how it can work for you should with an extended trial offer so that you can use the app correctly if you wish, we can also provide you with a dedicated success manager to make the onboarding process smoother we do this in the hope that you have all the correct information to write a review on Opinew.
Regarding Smile.io's integration, unfortunately, that is nothing we can do on our side as the $999 Plus plan you refer to is a Smile.io plan and nothing we can control! The integration is available on our end from the Advanced plan ($199), but you will also need to have the correct plan on Smile.io in order for it to work.
great app helps me get more customer interaction and its very easy to use
Best app for the review