Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and smooth integration with Shopify. Key features include importing reviews from Amazon, displaying reviews on the website, and customizing review design. Merchants value the review import function and the option to manually add reviews. The customer support is praised for quick responses, effective problem-solving, and custom code assistance. The app is also recognized for its site speed optimization and the variety of features in its free plan. It's seen as a useful tool for enhancing store credibility and increasing sales.

November 1, 2023

Easy to use. Quick to setup and import reviews. Quick support.

I wish they had a better UI in line with LOOX. Otherwise, this is an excellent app.

7 days using the app
Opinew replied December 4, 2023

We're delighted to hear that you find our Opinew Product Reviews App easy to use and that our quick support has been helpful. We appreciate your positive feedback!

However, we also note your wish for a UI more in line with LOOX. We genuinely value this observation and will certainly look into this aspect of our interface. Our goal is to provide a pleasant and efficient experience for all our users, so improvement is always on the cards.

Your feedback plays a crucial role in helping us refine our service. Thank you for taking the time to review us.

Best Regards,
The Opinew Team

October 12, 2023

We had some installation issues, but Romana was great in resolving all our issues in a timely and professional manner. We look forward to using Opinew.

Match Point Wellness
United States
3 days using the app
Opinew replied December 4, 2023

Hi there,

Thank you for the high rating. We truly appreciate it. We're sorry to hear you experienced installation issues. However, we're glad to know Romana played a vital role in resolving them promptly and professionally. Your positive feedback makes all of our endeavors worthwhile.

As you progress, should you face any other hurdles, don't hesitate to reach out. We're here to ensure your experience with Opinew is exceptional. Thank you again for giving Opinew a chance. We are privileged to have you join our community.

We place great importance on the views, suggestions, and experiences of our users as we continue to perfect our services.

Warm regards,
The Opinew Team

June 26, 2023

Great customer service! A nice free trial to get started. Would love to see the smart review function on a lower priced tier as an add on.

Tanya E Williams
4 months using the app
Opinew replied December 4, 2023

Hi there! Thanks for taking the time to leave us a review. We're thrilled to hear that you've found our customer service great and that you're enjoying our free trial. Your feedback about including the smart review function on a lower-priced tier is much appreciated and will definitely be taken into consideration. At Opinew, we value our customers' thoughts and we believe that their feedback helps us create an even better experience.

Thanks again for sharing your thoughts.

Best regards,
The Opinew Team

October 26, 2023

Thanks i received my products within 10 days

United States
18 minutes using the app
Opinew replied December 4, 2023

We're really glad to know that you received your products timely! It's great to hear that we were able to meet your delivery expectations. However, we couldn't help but notice the four-star rating. If there's any area of our service that can be improved to provide you a five-star experience next time, please feel free to share it with us. Your feedback makes us strive to do even better.
Thanks once again for choosing Opinew.

Best Regards,
The Opinew Team

June 28, 2023

great support team, helped me out a lot, really seemless and helps that you van import via amazon www

The Karmic Pod
United Kingdom
3 months using the app
Opinew replied December 4, 2023

Hi there,

We're delighted to hear that you found our support team helpful and the import process from Amazon seamless. Your feedback is really appreciated and it makes us happy to know we could assist you.

However, we noticed that despite your positive feedback, our app received a 4-star rating. If there was something that didn't meet your expectations or something you struggled with, please don't hesitate to reach out to our support team. We continuously work towards improving our app and your feedback is very important to us.

Thanks once again for taking the time to write a review.

Best wishes,
The Opinew Team.

June 21, 2023

Nothing special, too expensive. Even got charged after unistalling.

Snap Shut
United States
About 1 month using the app
Opinew replied June 21, 2023

Thanks for the review, sorry we didn't meet your expectations this time. Our prices are already very competitive with the key players within in the review space but Opinew also has the ability to Import Amazon reviews in bulk and keep them auto-synced, The only app on the market place to be able to do this.

Regarding the charge, you installed Opinew on 29th April and uninstalled on 12th June and were charged 1 months subscription on our Starter Plan.

If you would consider giving us another chance we would welcome you onto a free 1 to 1 onboarding session so that you can get the most out of your plan.

- Opinew Customer Success Team

April 26, 2023

Great help from Romana, the reviews look great in my shop.
It would be nice if it could support multiple languages though.

5 months using the app
Opinew replied December 4, 2023

Hi there,

We're glad to hear that you found Romana's help useful and you're happy with how the reviews look in your shop. We're always striving to provide the best for our users.

Your suggestion about supporting multiple languages is greatly appreciated. We understand the need for such a feature. Rest assured, we'll be discussing this internally and see how we can incorporate this into future updates.

Your feedback plays a crucial role in helping us improve. Thank you for taking the time to share your thoughts with us.

The Opinew Team

December 8, 2022

The support team is exceptional.
The response was prompt and very helpful.
Opinew was easy to use and looks great in your store! Although I'm still learning how to use this app, I love the flexibility of customizing my widgets.

Organise your nest
9 months using the app
Opinew replied December 10, 2022


Thank you for your positive review of our support team and the Opinew app. We are glad to hear that you have had a good experience with our support team and that you find the app easy to use and customizable. We value your feedback and will continue to work on improving the app and providing excellent support to our customers.

Have a lovely day,
Opinew team

November 14, 2023

its good app reiew

Shop away
9 minutes using the app
Opinew replied December 4, 2023

Hi there! We're glad to hear you find Opinew a good app for reviews. We always strive for excellence, and your 4-star rating tells us we're on the right track. If there's any way we can make your experience a 5-star one or if you have any other comments, please feel free to share. Your input plays a crucial role in our continuous effort to enhance our app.

Thanks again for your feedback!

The Opinew Team

December 6, 2022

Great support team. Very keen on helping and finding solutions even if the app is not offering a specific feature (yet).

Prejou Vintage Schmuck
10 months using the app
Opinew replied December 7, 2022

Thank you for your review!
We are so glad to hear that you had a positive experience with our support team. We take pride in providing excellent support and are always happy to help our customers find solutions to their challenges, even if the app doesn't currently offer a specific feature. We will continue to work hard to provide the best possible experience.

Have a wonderful day,
Opinew team