Opinew Product Reviews App UGC

Opinew Product Reviews App UGC

Reviews (1,721)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its ability to import reviews efficiently from platforms like Amazon, boosting product credibility and sales. They appreciate the user-friendly interface that is easy to set up and operate, suitable for both beginners and experienced users. The app also aids in customer email collection and features customizable review displays. A free plan option further enhances its appeal for e-commerce merchants looking to improve their online stores.

July 7, 2021

Amazing review app. Very easy to import reviews from Amazon and other third-party marketplaces. Additionally, customer service is VERY responsive and always willing to assist you.

Shopango.com
United States
16 days using the app
Opinew replied December 6, 2023

We're thrilled to hear that you find our review app amazing and easy to use, especially when importing reviews from Amazon and other third party marketplaces! It brightens our day to know that our customer service has lived up to your expectations and has been able to assist you efficiently. Your positive feedback is a huge boost for us. Thank you for taking the time to write it.

Remember, we're here if you need further assistance or have any other feedback that you feel can help us improve. Your feedback is key to our continued efforts to serve you better.

Best Wishes,
The Opinew Team

April 9, 2019

Ive been using the app about two weeks now, it intergrates very well with my store, very easy to use and when I contacted customer services about a bug in the software it was fixed literally straight away. Highly recommended

Little Vamps
United Kingdom
15 days using the app
Opinew replied December 11, 2023

Hello! We're thrilled to know you've had a positive experience with our Opinew Product Reviews app. Your satisfaction is our top priority, so it's fantastic to hear that the app integrates well within your store and that you've found it really intuitive to use. It's also wonderful that our customer service team was able to immediately assist with the bug issue you encountered.

We certainly strive to mend any glitches as quickly as possible, and your words of commendation motivate us to keep improving. Thanks a ton for the high recommendation. Your ongoing feedback will be an key part of our continued efforts to serve you better.

Kind Regards,
The Opinew Team

June 7, 2022

Everything works well, good app. Everything suits me.
It would be nice to be free, but it's not free, I guess)

Bag Wow
Ukraine
15 days using the app
Opinew replied June 9, 2022

Hi,

Thank you so much for leaving us a review!
We're glad to hear Opinew's features are suitable for your needs.

Feel free to reach out to us via live chat if you need any help!

Have a great day,
Customer Success Team | Opinew

September 23, 2022

A+++ customer support is also available - quick to respond and incredibly helpful.
It is very useful and helpful.

MIM Prep
United Kingdom
About 1 year using the app
Opinew replied December 5, 2023

Hi there,

Wow, we're thrilled to hear such positive feedback! It's fantastic to know that you find our Opinew app useful and helpful.

Your comments about our customer support team really made our day! We endeavor to provide prompt and exceptional support to all our users, and we're truly glad to hear that we hit the mark for you.

Should you need any further assistance or information, please don't hesitate to get in touch. Your feedback is important in helping us continue to improve.

Best wishes,
The Opinew Team

February 6, 2021

I'm giving 5 star because support team is too good. I like the app, It simple and easy to use. Thanx to opinew team .

MY TREND CART
India
15 days using the app
Opinew replied December 6, 2023

Thank you so much for your stellar review! We're thrilled to hear that you found our app simple and easy to use, and that our support team was able to assist you. Your kind words and appreciation mean a lot to us. We're here to help anytime you need. Keep the feedback coming — your perspectives help us keep the Opinew experience top-notch.

Thanks again from the entire Opinew team!

September 24, 2020

GREAT APP FOR MY STORE.I RECOMMENDED FOR CREATE A PROFESSIONAL PRODUCT PAGE WITH SOCIALPROOF!!!IDEAL FOR BEGINNER WITH FIRST STORE

nazzaro-store
Italy
15 days using the app
Opinew replied December 6, 2023

Hi there,

We're thrilled to hear that you find our app great for your store and appreciate your recommendation! It's fantastic to know that our app has helped create a professional product page with social proof - that's exactly what it is designed to do! Moreover, we're delighted to hear that it's working ideally for you as a beginner.

Your feedback plays a major role in our ongoing effort to improve our app and serve users like you better.

Thanks once again for your amazing review and the 5-star rating!

Best wishes,
The Opinew Team

June 18, 2021

Great support - very responsive and helpful. A little heavy to load, so I wish it were faster, but it does everything it purposes to do and does it capably.

UPTIME Energy
United States
About 1 year using the app
Opinew replied December 6, 2023

Thank you for your 4-star rating and for taking the time to give us your feedback. We're glad to hear that you found our support team responsive and helpful.

We understand your concerns about the load time, and we appreciate your patience. While we aim to provide a seamless experience, there are times when certain factors can affect the speed of loading. We assure you that we are continually working to optimize our performance.

Your feedback is valuable to us and we’ll be sure to consider these points as we work to improve. We look forward to serving you better in the future.

Best regards,
The Opinew Team

November 11, 2018

The customer service is very fast, responsive and helpful. I have had a great experience so far. Thank you!

The iPhone Case Store
Singapore
14 days using the app
Opinew replied December 12, 2023

We're truly happy to hear that our customer service has met your expectations and you're enjoying your experience so far! As a team, we always strive to offer the best and fastest support to our users. Your kind words reassure us that we're on the right track.

Thank you once again for taking the time to share your positive feedback. It motivates us to continue working hard and improving our services.

Best Regards,
The Opinew Team

September 6, 2020

wvbfnfggnfwdgnfgnfwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwùpiouuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuupiopiupi^piuîpîuoiowwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwzerunytzoiyetcnxezpuyneztxioeuizxtiuoeztoiue,zui,opeu,

thecalmoptics
Belgium
14 days using the app
Opinew replied December 6, 2023

Thanks so much for giving us a full 5 stars! However, it seems like your review text was not clear to us. If you have any comments or suggestions, we'd appreciate if you could share them. Your feedback matters a lot to us as it helps us to strive to be the best.

Best,
The Opinew Team.

Edited June 4, 2024

I left the original review at the bottom, but needed to update. We left Opinew in 2023 because it lacked some features and integrations we needed as we grew. After a year on Loox, we needed features they didn't support so came back to see how Opinew has evolved. Wow, how a year changes things... Endless technical issues and Opinew has now outsourced support. Their support is subpar to put it nicely. If you're just using the basic features, it may be alright but there's a plethora of other review apps at a much better rate. If you operate a real business and not just a hobby, stay away.

Original Review

Love the app but love the service even more. Onboarding is a breeze, they walk you through all the features and help configure the settings around your goals during the setup. Support is immediate - we found a bug and their team had it fixed within a few hours. Highly recommend

Flush Packaging
United States
About 1 year using the app
Opinew replied April 26, 2022

Hi there,

Thank you for taking the time to share your experience with us! We are happy to hear our support team hit the mark for you.

Your feedback is highly appreciated and will help us to maintain our support quality and service to customers. It was a pleasure serving you.

Feel free to drop us a message via the Live Chat button if you need any help.

Have a wonderful day!

Customer Success Team | Opinew