Reviews (1,648)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly design and advanced features, including easy importation of reviews from Amazon and Aliexpress. Its customizable design, review collection process, and Google Shopping campaign integration are also favored. The support team is noted for their prompt and efficient help. The free version offers significant functionality and the installation process is straightforward. Merchants value its ability to manage reviews, add product authenticity, and enhance store reputation.

February 11, 2024

I used this app last year and it was great. The only reason I decided to uninstall was because at the time I didn't have many customers. Today I noticed some code was left from the app and got in touch with their support team. They attended me immediately, and even though I am not their client anymore tried to solve the problem within minutes. Amazing customer support, if one day I decide to start collecting reviews again it will be with Opinew

The Ivory White
Spain
7 months using the app
March 6, 2024

Great app, allows me to import my Amazon reviews easily into Shopify, the support was great even on the free plan!

My Store
United States
About 2 months using the app
Edited April 18, 2024

Suport is great. There are a couple things wrong with the app however. When importing reviews it often imports a lot of ratings but not many reviews, yet the quota is still being used. So you set 50 reviews to import but you might only get 13 along with 50 ratings. Yet the 50 ratings and reviews are being deducted from your quota.

HomeDarlings
Austria
30 days using the app
April 26, 2024

Disaster app and disaster customer service. Since I'm discontinuing the free version of shopify in May, I thought I'd switch to Opinew. Unfortunately it hasn't worked for weeks now, with customer service always promising to fix the problem. Nothing happens. I would not recommend this app to anyone.

koreanischerginseng
Hungary
11 days using the app
April 2, 2024

Been helpful and useful in so many ways.

More Plants
United States
15 days using the app
February 20, 2024

My experience with Opinew has been amazing so far! Paul took the time to explain the features of each plan and made sure that all of my requirements were met. We then had a couple of sessions where he taught me how to import my reviews from Amazon, set up a review collection flow and push my reviews to my Google Shopping campaigns. Customisation requests were never too much trouble for them and everyone has been so friendly and helpful. The store is looking great and the reviews even got translated to Dutch for me! 10/10, thank you!

Monfoot wear
Netherlands
8 days using the app
Edited May 22, 2024

Great App, great support team. Free plan has pretty much whatever I needed, highly recommend

Moissan
Germany
3 months using the app
February 23, 2024

Tried a lot of apps for review import but this worked the best. Great app even in free plan

Hearth & Haven
India
About 2 months using the app
April 9, 2024

I'm sorry to say but the experience with this app has been very poor. Translation didn't work properly and we didn't get proper support for that.

After uninstalling the app there was a lot of code left over causing issues in production. To this day the issue hasn't been solved for us in production.

If you plan on installing this app I recommend testing it in a theme that is not live

Miraj® Bucuresti
Romania
16 days using the app
February 19, 2024

The app is great, it helps us add authenticity to the product. It would be better if more comments could be synced for free.

lubluelu
Hong Kong SAR
About 1 year using the app