Opinew Product Reviews App UGC

Opinew Product Reviews App UGC

Reviews (1,724)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its ability to import reviews efficiently from platforms like Amazon, boosting product credibility and sales. They appreciate the user-friendly interface that is easy to set up and operate, suitable for both beginners and experienced users. The app also aids in customer email collection and features customizable review displays. A free plan option further enhances its appeal for e-commerce merchants looking to improve their online stores.

October 14, 2023

Very poor service i don't recommend anyoneto use it.

Runami
United States
13 minutes using the app
Opinew replied December 4, 2023

We're truly sorry to hear about your recent experience with Opinew. To hear that we didn’t meet your expectations is disappointing. We would be glad for an opportunity to directly address and resolve your concerns. Rest assured, our support team will reach out to you soon to aid in resolving the issues you've faced. We’re keen to make your experience better and appreciate your feedback.

Best regards,
The Opinew Team

September 18, 2019

leaves code after removed from apps list, had to reinstall the theme again (the stars under products name)

dermahealer.co.uk
Germany
10 minutes using the app
Opinew replied September 18, 2019

Hi - we apologise and it really is annoying for us too because it's Shopify's fault. They don't let us uninstall our code when you uninstall the app.

To remove the code, install the app again > go to Account menu > click uninstall button at the bottom. This will uninstall the code.

You need to uninstall Opinew from our app menu to remove the code.

August 30, 2022

My website is full of garbled characters now and I don't know what to do, fReally rubbish app,0 star

RORA TEAPOT
Hong Kong SAR
8 minutes using the app
Opinew replied October 6, 2022

We checked your site and you didn't install any Opinew code, you installed the app and then immediately uninstalled it. It could not possibly have been Opinew that caused the "garbled characters"

We do not appreciate the unrelated 1 star review, however we would welcome you back to actually see the positive impact Opinew can have on your store.

Our support engineers are available 24/7 and have the technical ability to help you with code too, so if there is something you are struggling with on your site perhaps they could advise as to what has been causing your issues?

Thanks,
Customer Success Team | Opinew

August 26, 2021

they do not offer a free package as stated - wasted time installing the whole widget to find out they charge a monthly fee - misleading

Rjl Retail Ltd
United Kingdom
4 minutes using the app
Opinew replied September 7, 2021

EDIT 04/27/22:
We now offer a completely free plan allowing you to import, request and display reviews on your store! Feel free to try Opinew again if you are looking to increase conversions with reviews :)

----------------------------------------------------------------
Hi - apologies for the confusion. If you read the label it states that Opinew is "Free to install. Additional Charges may apply".

Our pricing is different for each Shop, based on the usage of the app which you can check in opinew.com/pricing

That's why we can't put the prices because Shopify doesn't allow for dynamic pricing like we have and we found the current description to reflect the pricing best.

We will of course adjust in the future if Shopify allows for placing dynamic pricing in the plans section.

Team Opinew

December 31, 2020

Get these empty stars out of my theme immediately Even if you uninstall it you get those empty stars permanently in your theme Do NOT install

Footprintpets
Greece
2 minutes using the app
Opinew replied December 31, 2020

Hi - Sorry about this - It's purely Shopify's fault that they don't let us developers remove the code when you uninstall. It's been a problem for years now. It's drives us crazy too!

SOLUTION: Here is a guide on how to automatically remove all the code cleanly from your theme without reinstalling it. Takes a few moments only.

https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/

April 2, 2021

no me gusto que se tuviera que pagar por el servicio la desintale pero espero que no me ocasione ningun problema a futuro

VJ IMPRESION
Chile
2 minutes using the app
Opinew replied April 2, 2021

EDIT 04/27/22:
We now offer a completely free plan allowing you to import, request and display reviews on your store! Feel free to try Opinew again if you are looking to increase conversions with reviews :)

----------------------------------------------------------------

Hi - we understand you might be dissatisfied but we find your review unfair - you haven't even used our software but rated it 1 star simply because it's a paid app. You did not even try the 14 day free trial.

Hola, entendemos que puede que no esté satisfecho, pero consideramos que su opinión es injusta; ni siquiera ha utilizado nuestro software, pero lo calificó con una estrella simplemente porque es una aplicación de pago. Ni siquiera probaste la prueba gratuita de 14 días. Me gustaría pedirle que elimine esta revisión injusta que perjudica nuestro negocio.

February 18, 2024

princess2030
France
29 minutes using the app
January 3, 2024

Nesuli
Vietnam
25 minutes using the app