Alpaca: Pack, Pickup, Deliver , 61 reviews

Phenomenal control of delivery and pickup services through this app. We have multiple delivery and pickup schedules we need to maintain for different departments and products, and with Alpaca that's possible. Being able to cap orders per window, black out holidays or even daily breaks, and drill down schedules so finely they can apply to a single product are all amazing features. Plus, the customer service is great!

I love how streamlined and easy to use this app has been. Alpaca is very straightforward, yet offers a wide range of services and functions. Not only that, but the staff has been super helpful. They helped us throughout our entire integration, and were always quick to respond to our questions. They even implemented a feature we had requested within only a couple days!

A++! Ryan helped me through my entire setup, and even went above and beyond for what my subscription offered. I'm a big believer in always giving more than you take, and these guys live by that in how they treat their customers. If you are looking for local pickup and delivery to be extremely seamless, or are struggling with setup, please do yourself a favor and install alpaca. Be sure to reach out to the crew for a seamless setup. They do all the heavy lifting so you can focus on other aspects of your business. 5 star service, 5 star company, 5 star app - Very very appreciative of Alpaca and Ryan! Thanks again guys!!!!

Awesome features & UI. We're still in the trial phase, but already loving it. Saving us lots of time already, because it has the features we need right out of the box. On top of that, the documentation is quite thorough, and customer service is excellent.

This app has really helped us with our online orders both pick up and delivery. the format is easy to use and the response to any question is answered promptly. Seems like more and more features and being added and the team on this app are always working to improve the functionality and the overall performance of the app. if you are on the fence just download this app and it will be worth every penny.

This app has been a lifesaver. My website has food caterers and restaurants in different locations. Alpaca was the only solution that actually did what it said it did and beyond. Their customer support is beyond exceptional.

All of my vendors I work with use different delivery prices. It was very difficult in shopify to be able to set different rates of delivery from different locations. I tried the built
in shopify feature and also tried zapiet apps. It was very frustating to get almost no support from shopify or zapiet to help do what their features claim to do. Once I finally got the help, they informed me that it doesn't work for my model.
I downloaded Alpaca, I had my doubts about them as well, but they had a chat feature built into the settings of their app. I could chat with them right away to guide me through the process. They had features that could help me but not all of them. But after working with them and their amazing support, they were able to create workarounds that enabled the functionalities I was looking for.
Overall, its one of the best apps if you have and pickup or deliveries methods, ti can do so much more beyond that. You will be surprised how responsive their support is and they truly want to figure out a way to help you achieve your goals.
I'm glad I found Alpaca, if it wasn't for them, I would be paying a developer over $800 to do the same thing.

I wanted to add stock visibility in each warehouse location and this app made it happen. So impressed with the product and with Josh from support. 12/10 would recommend!

Ryan and the Alpaca team are great. Our business is non traditional for online stores and they have helped us overcome every speed bump along the way. They respond quickly and provide the most effective support of any of the apps we use.

I deliver and I wanted a subscription app on my site. Right now this can only be achieved with a delivery app on Shopify. Of all the delivery apps out there Alpaca is the absolute best for customer service. Hands down. They're quick to respond, detailed, easy to understand. They're happy to hear feedback and actually consider it. Not something you get with all App developers. When you find them it makes all the difference. With other delivery apps if you want to add more delivery areas you have to add more locations within your shopify admin. There is a limit to how many locations you have depending on your Shopify plan. Alpaca has designed it in a way that you can add within their app several areas and they can all be linked to one starting location within Shopify so you are not limited to how you can design the customer experience with different details per zone that you create. In addition to that they have a lot of options for you to choose from when it comes to how you want to communicate to your customers throughout their online journey. The look and feel of the touch points for the customer are easy to understand and fit nicely within any theme. If you're stuck on something and need a bit of a work around they know the program inside and out and are willing to take the time to think about how to solve your dilemma with another option within the app. I hear there are more features on the way with regards to fulfillment of orders as well.

This app is PHENOMENAL, very user friendly and if there’s something you need, the developers are very responsive and make it happen! This was our third pickup/delivery app to try for our website and it is by far the absolute best.