Pinterest , 5,821 reviews

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, user-friendly interface, and seamless Shopify integration. It simplifies the creation and management of Product Pins, boosting product visibility. Merchants have noted increased sales and value the detailed analytics provided. The app also offers free advertising credits to new merchants, enhancing its appeal as a marketing tool.

October 20, 2021

I have tried this app 3 or 4 times now. I wish it would work, however it does not. The only thing that loads is a blank screen (if not this, it crashes). I have also tried to get it to load on multiple devices; on my phone (through Shopify's app > sales channels) I have gotten as far as the 'connect Pinterest account' page. Then it crashes or gives me a message that reads 'expected a valid shop query parameter'.

Modesty n Mind
United States
13 days using the app
Edited October 16, 2022

Recommend everyone to report pinterest. I look at my stats for ads. All my visits are from Ashburn, although I marked for Norway only. We have to pay for all clicks made from Ashburn.(USA) Notice that you get 2 visits after a short time from Ashburn. My shop has dropped drastically since using pinterest.

hjemmeartikler
Norway
13 days using the app
December 27, 2022

me gustaria utilisar su plataforma pero configuracion mismo sincronisar con mi tienda no medeja medice hay un error de la aplicacion

Joyeria Le Succes
United States
12 days using the app
July 13, 2023

Does not pop up in shopify, just shows page symbol with an x on it. So ive never gotten a chance to use it.

Melamade
United States
8 days using the app
August 7, 2023

At first, I thought this would be a great sales channel to use, but I soon learned that this was not the case.

I tried connecting my Shopify store to my Pinterest account and seemed like there wasn't going to be any issue until I received the "Notice of Merchant Guidelines violation". What was the violation I needed to fix? "Merchant's URL is broken/inactive or requires registration." I'm not sure why that was, but maybe because I am new to Shopify, so I waited a little bit, and deleted the URL that I thought they might have an issue with, then I submitted my first Appeal thinking that was the ONLY issue I needed to fix as that was the only one in the email.

Then I get another Notice of Merchant Guidelines violation but this time for something different, for "Merchant is an affiliate marketplace or marketer". That was strange as there is not one affiliate link on our website...So, I thought they must have made a mistake, so I made my second and last Appeal. I wrote a very long response telling them that we will make any change necessary in order to get our Shopify store connected, even if it means, deleting all our content on Pinterest and beginning again. I pleaded with them to reconsider and actually take a look at our website as up until this point it really didn't seem as if they even looked at our website. It seemed as if these responses were some copy-and-paste answers from them. None of them had any specific answers but just some generic answers.

Thinking that they'd actually review my website and accept our store, I was completely wrong about Pinterest. My Appeal was rejected again, but this time for other issues...one of which was "Merchant's returns policy is unclear or unavailable" This is ridiculous because we have it highlighted in 2 places in our footer.

Now, we don't know what to do...Here they start off by telling us to fix 1 thing, which we do, then they tell us to fix something different, which wasn't an issue to actually fix, then our final appeal, they write several issues. The problem is you only have 2 times to correct any issues Pinterest says that you have...

Why wouldn't they list all the issues the first time so we could fix those all at once? Probably because they know we can only appeal 2 times, then that's it...What's interesting is that they will have no issues accepting us into their paid Ads programs or anything like that...

We're very disappointed with Pinterest and there's absolutely nothing we can do about it...

But, now I"m reading on the comments here that they want a store to be at least 9 months old...Well, if that's the case, then why don't they clearly mention that? Especially as they are so concerned that information we have on our website, such as our Returns Policy, is clearly displayed...

Overall, a very bad experience with Pinterest, and would not recommend at all...Don't download or try to connect with them and waste your time..

My Online Fitness Club Shop
United States
5 days using the app
Edited May 5, 2021

Total rubbish. Installed ok, but everything about this app is centered around advertising and giving them money, you cannot even install it unless they've had your credit card details.
Constantly not uploading products as you are instantly in violation of their policies on just about every matter you can think of, from delivery to returns policies. Sorry, but if my policies are good enough for google, facebook, instagram, and not least myself, who has great pride in my own business then you (Pinterest) can take a hike. You're not so important and high-horsed that we fall at your feet.

The Chopping Block Shop
United Kingdom
8 days using the app
April 26, 2020

I have already installed this app. But it's still showing on my dashboard that "Add a new pinterest app" . Even it's not updating my shopify products on pinterest.

What the hell is that ?

eModaOutlet
United States
8 days using the app
PINTEREST inc replied May 26, 2020

Hi, Please contact our support email at shopify-help@pinterest.com and we can help you out.

February 12, 2023

Kaum die App installiert, schon steht dort "Händler nicht zugelassen" mit der Problemlösung muss man sich selber auseinander setzten, das braucht niemand, dafür gibt es viele gut funktionierende andere Appś.

Ouexpress Warehouse
Germany
8 days using the app
April 14, 2023

App não presta e não cumpre com o que ele divulga. Suporte péssimo, e não resolvem nada. Inclusive é só entra no reclame aqui direi que estou falando a verdade.

Zulily
Brazil
7 days using the app
June 21, 2021

I was super keen to connect and use this app but like others on here I was rejected immediately. Luckily I have only spent a few days dealing with this (and getting rejected a few more times.) After much frustration, and leaving negative feedback when they asked, I finally received a laughable response from Pinterest. They did not address the issues and assumed I wished to go ahead, when actually I had told them the opposite. They also gave a vague reference as to what was wrong but didn't explain how to fix it or what to do. The whole email was infuriatingly unhelpful. I went hunting for other reviews to see if I should bother continuing. I am glad I read all of these reviews because I will not waste my time & money with Pinterest ads which had been my preferred option. I cannot believe the lack of service or caring from such a big company.

Awesomely Attired
Australia
7 days using the app