Pinterest , 5,728 reviews

Overall rating
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless integration. It's valued for enhancing online visibility and driving store traffic, with features like creating and managing Product Pins. Detailed analytics for campaign tracking and optimization are also praised. The app is suitable for all skill levels and is known for its time-saving capabilities. Some merchants have found success with the app's advertising options, including free advertising credits. It's often preferred over other platforms for product promotion and sales boost.

June 9, 2022

It is a hassle trying to connect the app. I've cleared the cache and history. I've enabled cookies and gave Pinterest access to connect to Shopify. However, it continues to reroute. I've used safari, chrome, and Firefox via website and mobile. The "pintegration" sucks and needs to be updated.

United States
About 2 years using the app
Edited July 29, 2020

The Pinterest app advertised through Shopify's app store looked to be a great option for the types of products we offer (digital and canvas photo collages and designs). There have been many issues since reporting the first trouble ticket June 17, 2020. The provided support channels were used for both Shopify and Pinterest to report new issues and check status for open issues.

The app's performance in the Shopify admin had a glitch. It would not work at all in Safari, and Chrome eventually stopped too. The app was tested on mobile and desktop experiences. A ticket was submitted to
Shopify. The app needed to be un-installed and re-installed.

There were ingestion errors on Pinterest's side. It was a technical error with no information listed in the error report. Pinterest said they would research it and get back ASAP. It was sent to engineers after the first couple levels of support couldn't figure it out. Status checks were done multiple times to see what progress was with the ingestion issues. No timeline for correction has been provided, the responses were left at "ASAP."

It took 2.5 weeks to resolve the initial "technical error" on their side. Then there was an issue with products not showing as pins. The guidelines note less than 10 products won't be featured, but there were 10 products selected for the Pinterest sales channel. Pinterest support asked us to add more. We did. This resolved the issue of product information being ingested into Pinterest, but only product information transferred. Another issue started.

The next issue is product options, most importantly, product pricing information not importing. This issue is ongoing.

UPDATE 7.29.2020. A total 6 weeks have passed, and there is no working shopping experience for Pinterest through this app. There is also no ETA for when it'll work. Weekly contact has been made with someone at Pinterest support trying to get updates.

The latest suggestion was to delete all product variants. We pointed out that meant there would be no way for the store to sell a product because a variant is associated with its price. We attempted to clarify the suggestion from Pinterest by asking if they were suggesting to duplicate the product many times over with a one price option. We mentioned this would most likely confuse customers.

Having a Pinterest business account has been great for brand awareness. Having the app from Pinterest through Shopify has not been pleasant. Support is difficult to reach. Suggestions from support personnel are not conducive to running an online business. Support is online only, there are no additional options to resolve the concerns.

Beagle FX
United States
Over 2 years using the app
July 20, 2020

This app doesn't load up ever. Can you please fix this?! I've been trying to use this on our store and get everything set up. Very eager to use!

AURA Nutrition
Over 2 years using the app
February 12, 2023

Kaum die App installiert, schon steht dort "Händler nicht zugelassen" mit der Problemlösung muss man sich selber auseinander setzten, das braucht niemand, dafür gibt es viele gut funktionierende andere Appś.

Ouexpress Warehouse
8 days using the app
December 16, 2021

After 5 years of using the Pinterest App through Shopify, feeding my products as shoppable pins and being an approved Merchant, Pinterest has kicked out every single seller of vintage or antique goods except for the big marketplaces.

United States
Over 1 year using the app
Edited April 22, 2023

Pinterest refuse toujours mon compte, je leurs envois un mail pour savoir pourquoi, et il m'envoi cette fois ci un refus pour des critères manquants. ET quand je leur envoi la preuve que tout y est, je suis toujours bloqué. Brève personne au service client quand sa ne fonctionne pas. En espérant que ça fonctionne pour vous, dans le cas contraire, débrouillez-vous.

Over 1 year using the app
Edited July 7, 2021

we shouldn't have to put a payment option at the beginning of setting up the connection between our shopify and our pinterest.....NO OTHER platform does this! We would love to connect our online store to our pinterest, but NOT If you are needing payment information up front. .................................................................................................................................................................................................................................................

Teamworks Promotions
Over 1 year using the app
October 11, 2022

It doesn't let me connect, I don't know why it keeps happening. Every time I get to the connect page it goes back to the start.

United Kingdom
Over 1 year using the app
July 5, 2021

The app is pulling the wrong URL. Shopify uses the Product Handle in the URL, but this app is pulling the Product ID instead. With the Product ID in the URL, it creates a 404 Page Not Found error, which cascades into multiple other errors. You need to modify your app to pull the correct Product Handle URL:
Shopify uses the Product Handle: {{ all_products['the-handle'].title }} I tried to work around this by adding URL redirects. However, the problem is that when you pull URLs by Product ID, it is only limited to 20 products at a time. Since I have over 50 products, half of my products are never pulled. I contacted Pinterest Support, but they give me the run around. When there are cascading error reports (caused by the wrong URL creating a 404 Page Not Found error), they want me to address those secondary errors. It won't help. Please fix your appl.

United States
Over 1 year using the app
March 11, 2022

Absolutely baffled! I’m a UK used trying to connect my Shopify shop to Pinterest app. I have contacted Shopify many times and Pinterest over the last few months as despite removing cookies, changing browsers, using different devices absolutely NOTHING will get this app to connect and I’m so disappointed. Neither side can seem to help as I’m either asked if I have installed the app…which so obviously the problem…or told to clear my browser cookies, change browser etc which I have. Multiple times. I have even tried on friends computers. Reading these reviews and searching g for help it appears that I’m one of a few who can’t get this going. So I give up

The Foxes Curiosity Cabinet
United Kingdom
Over 1 year using the app
PINTEREST inc replied May 18, 2022

This app works best on Chrome. Could you please try to use the app on that?