Reviews (5,957)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report significant increases in store visibility and customer traffic, with some seeing up to 800 new visitors in a week. They praise its easy integration, user-friendly setup, and effective automated ad creation. The straightforward interface simplifies campaign management, and the responsive support team is noted for being helpful. Merchants credit the app with driving sales and increasing engagement.

January 17, 2022

The merchant account has not been approved as for some reason the source URL is not linking to my website, but some random Google URL. I have no idea where this is being picked up from or how to fix it, and as usual the 'help centre' just give you a copy and paste answer that is no help at all! If there is a proper person at Pinterest that can help i would be most grateful. Thanks!

Keep Things Personal
United Kingdom
Almost 2 years using the app
July 5, 2023

Cette appli est catastrophique, elle ne fonctionne jamais, tout ce qu'elle sait faire c'est inonder ma boite mail de demandes de création d'annonces payantes. Vu que je n'accepte pas mon catalogue se retrouve effacé, mon compte est déconnecté de shopify ou alors je ne suis plus marchand approuvé...bref le trafic et la visibilité ne sont absolument pas au rdv!
Vraiment dommage!

ZG-jouetsbois-
France
Almost 2 years using the app
March 30, 2022

The setup was easy, but the end result was poor. The majority of the Pins automatically created on Pinterest by the app do not show the primary image. What you end up with is a Pin where the image does not always reflect what is being advertised. It doesn't provide any favorable impressions for your brand, and there is no option to edit the Pin with the correct image. Pinterest states they use an algorithm to select the best image from your Shopify listing. Why? In just about every listing the primary image is going to be the best image. So why is an algorithm needed? Just select the primary image. Pinterest is aware of the issue and has been for more than a year now, but still has no idea as to when or if a fix will be implemented. I applaud Pinterest for offering a Shopify app that has the potential to do a lot of good things, but until the image issue is fixed it would be difficult at best to recommend the app.

Prime Buy Direct
United States
Over 1 year using the app
December 16, 2021

After 5 years of using the Pinterest App through Shopify, feeding my products as shoppable pins and being an approved Merchant, Pinterest has kicked out every single seller of vintage or antique goods except for the big marketplaces.

ThisBlueBird
United States
Over 1 year using the app
Edited July 7, 2021

we shouldn't have to put a payment option at the beginning of setting up the connection between our shopify and our pinterest.....NO OTHER platform does this! We would love to connect our online store to our pinterest, but NOT If you are needing payment information up front. .................................................................................................................................................................................................................................................

Teamworks Promotions
Canada
Over 1 year using the app
May 17, 2023

you have denied by store because you state that i am a resale marketplace. Etsy is a resale marketplace that sells vintage items which are resale items. Ebay is also a resale marketplace, but i guess since i do not bring enough $$$ and just a small business. I am not allowed. You are not following your guidelines.

Yesenia's Vintage
United States
Over 1 year using the app
June 21, 2023

They constantly update their policies and expect us to quit our jobs and dedicate ourselves solely to updating our websites according to their never-ending changes. The support and customer service employees do not always respond to my messages, and if they do, they don't inform me of the problem I'm facing and how to solve it. They treat me arrogantly and show no respect for their subscribers in their application.

I used to highly respect Pinterest, but now they treat me as if there are no other websites besides theirs. I hope you suffer the losses that I have incurred because of you.

ANOOSY Boutique
Saudi Arabia
Over 1 year using the app
Edited May 15, 2023

When I first linked my web store to pinterest, you guys or your "algorithm" accepted 100% of my products with no issues for more than 5 months. Over the time pinterest was contacting me every week asking me to invest on ads, which I always refused. After few more months, I decided to apply for the blue badge, and I was approved. That was the moment my ratings was going so high that I started having sales without investing a penny on ads. For some reasons pinterest stop sending me requests for ADS, instead, they was banning most of my products and took my badge out. Well, I try to delete items that wasn't showing any sentive parts from a woman's body but that was a pinterest's requests. Anyway, I deleted most of those products and also I had to redesign my store in order to fix the issue. Thankfully my badge is back. Few days after, I get another email from Pinterest saying I don't qualify anymore for the badge and they was reserving the right to not tell me specifically "WHY". I was still having sales without the badge, but today, another email; "my merchant account is suspended". I just want to say, I will be stronger without pinterest. Thank you.

EsaModa
United States
Over 1 year using the app
October 11, 2022

It doesn't let me connect, I don't know why it keeps happening. Every time I get to the connect page it goes back to the start.

Tax3
United Kingdom
Over 1 year using the app
December 22, 2022

First connection went flawless, added catalog, which got synced nicely... at first. Then I noticed that it does not sync new products as I add them to Shopify and no error message or other feedback is given, except for the last sync datum, which is very old. Very unfortunate.

HiveArtsStudio
Netherlands
Over 1 year using the app