Pinterest

Pinterest refuse toujours mon compte, je leurs envois un mail pour savoir pourquoi, et il m'envoi cette fois ci un refus pour des critères manquants. ET quand je leur envoi la preuve que tout y est, je suis toujours bloqué. Brève personne au service client quand sa ne fonctionne pas. En espérant que ça fonctionne pour vous, dans le cas contraire, débrouillez-vous.

The Pinterest app advertised through Shopify's app store looked to be a great option for the types of products we offer (digital and canvas photo collages and designs). There have been many issues since reporting the first trouble ticket June 17, 2020. The provided support channels were used for both Shopify and Pinterest to report new issues and check status for open issues.

The app's performance in the Shopify admin had a glitch. It would not work at all in Safari, and Chrome eventually stopped too. The app was tested on mobile and desktop experiences. A ticket was submitted to
Shopify. The app needed to be un-installed and re-installed.

There were ingestion errors on Pinterest's side. It was a technical error with no information listed in the error report. Pinterest said they would research it and get back ASAP. It was sent to engineers after the first couple levels of support couldn't figure it out. Status checks were done multiple times to see what progress was with the ingestion issues. No timeline for correction has been provided, the responses were left at "ASAP."

It took 2.5 weeks to resolve the initial "technical error" on their side. Then there was an issue with products not showing as pins. The guidelines note less than 10 products won't be featured, but there were 10 products selected for the Pinterest sales channel. Pinterest support asked us to add more. We did. This resolved the issue of product information being ingested into Pinterest, but only product information transferred. Another issue started.

The next issue is product options, most importantly, product pricing information not importing. This issue is ongoing.

UPDATE 7.29.2020. A total 6 weeks have passed, and there is no working shopping experience for Pinterest through this app. There is also no ETA for when it'll work. Weekly contact has been made with someone at Pinterest support trying to get updates.

The latest suggestion was to delete all product variants. We pointed out that meant there would be no way for the store to sell a product because a variant is associated with its price. We attempted to clarify the suggestion from Pinterest by asking if they were suggesting to duplicate the product many times over with a one price option. We mentioned this would most likely confuse customers.

Having a Pinterest business account has been great for brand awareness. Having the app from Pinterest through Shopify has not been pleasant. Support is difficult to reach. Suggestions from support personnel are not conducive to running an online business. Support is online only, there are no additional options to resolve the concerns.

This app doesn't load up ever. Can you please fix this?! I've been trying to use this on our store and get everything set up. Very eager to use!

I do not understand why my store has passed the audit and yet it shows that I do not meet, and the complaint is not restored

Its been over a year now with multiple people complaining of the way the app and Pinterest select the product image for displaying with your pin and nothing has been done. We select our images in Shopify with the best image showcasing our product first so cannot fathom why Pinterest would choose random images from those available. Some that are not even showcasing the product but are showing options, or advertising social media.
Support has been absolutely rubbish and not worth investing in any type of advertising when they cant even get the correct product images showing.

It is a hassle trying to connect the app. I've cleared the cache and history. I've enabled cookies and gave Pinterest access to connect to Shopify. However, it continues to reroute. I've used safari, chrome, and Firefox via website and mobile. The "pintegration" sucks and needs to be updated.

After I installed the Pinterest app on Shopify I clicked on the green "Connect Pinterest Account" and then appears this "Account is suspended" red button.
Without warning, account suspended.
My Pinterest account was fine up until the moment I clicked on the "Connect Pinterest Account" ******Update******
My account was reinstated via email and came with an apology but no justification as to why this happened.
I'm a tad wary of Pinterest, now. Although, I have successfully re-installed the app my business Pinterest account is a bit dodgy. The people I used to follow (all of 3 people who are fellow creatives / friends) can not be followed. The amount of followers I had is half of what it used to be and when I ask my 3 friends / creatives to follow me, they can't. Going to leave the 1 star right there until I can work with Pinterest to resolve this issue. If it can't be resolved then there are many, many, more social media outlets there.
Wow!
What a day!

The merchant account has not been approved as for some reason the source URL is not linking to my website, but some random Google URL. I have no idea where this is being picked up from or how to fix it, and as usual the 'help centre' just give you a copy and paste answer that is no help at all! If there is a proper person at Pinterest that can help i would be most grateful. Thanks!

I like Pinterest as an app but the customer support is the worst I’ve ever seen. They will absolutely not help you if you have any simple issues. I can’t put into words how bad and unprofessional the support team is, I’m getting angry even writing this

Cette appli est catastrophique, elle ne fonctionne jamais, tout ce qu'elle sait faire c'est inonder ma boite mail de demandes de création d'annonces payantes. Vu que je n'accepte pas mon catalogue se retrouve effacé, mon compte est déconnecté de shopify ou alors je ne suis plus marchand approuvé...bref le trafic et la visibilité ne sont absolument pas au rdv!
Vraiment dommage!