Pinterest , 5,736 reviews

Overall rating
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration, enhanced product visibility, and comprehensive analytics. Its user-friendly interface and straightforward setup make it ideal for beginners. Merchants value the free advertising credits and report a seamless experience. They view it as a potent marketing tool that effectively drives traffic and sales to their stores.

July 16, 2021

I have tried several times to connect to my Pinterest business account but nothing works. After I click give access, nothing happens. I have sent out several messages to support for assistance but no response. I am stuck and unable to connect my account and don't know what more to do. Hopefully, someones sees this review and reaches out. thank you.

Luxie Radiance
United States
11 months using the app
March 17, 2021

PLEASE READ the numerous negative reviews about the Pinterest "spam" filters that will suspend your account, wasting thousands of hours and thousands of dollars you spend on advertising. NOTE that Pinterest offers no customer support once its automated spam filters decide that your account should be suspended. You will have sunk a lot of time and money into something that suddenly does not work. Pinterest doesn't care and won't help you. Ask yourself if you really want to gamble your time and money on a business that doesn't care about your business. I sure wish we had done that two years ago. Trust me--there are much better ways to spend your ad dollars and your precious time. Avoid this nightmare.
United States
10 months using the app
February 14, 2021

I've reached out a number of times, but have never heard back from Pinterest about this app's failure to connect with my shop. It says my merchant account isn't approved. When I click the link to submit an appeal (and why do I even need to appeal something that used to be connected fine?) it returns a page error saying the page has permanently moved. Frustrating and BROKEN. No customer service.

the boygirlparty shop –
United States
10 months using the app
December 3, 2022

One of the worst experiences I have had with advertising and with the credibility of the company. Summarizing my story with Pinterest, I started advertising with pinterest after having my catalog of products approved for over months, in which I was optimizing and coming to have more results every month. What happens was, that simply out of nowhere, without any justification the pinterest took my catalog of products of the air. After trying numerous times with my manager to resolve the situation, which had told me that it was related to the policies of the site, which were changed and reformulated for the best possible option. After arranging everything, and thinking that this issue and case would have a happy ending and would solve my catalog in which I need to advertise, was not resolved and I was simply denied a solution. I was very upset and angry with the situation, in which the pinterest itself created, because my catalog was active and running ads for more than months without any problem, which was very strange and very out of the ordinary. I follow with no return, no solution and without even an agility of the case, since everything is correct with my company, store and policies.

United Kingdom
10 months using the app
December 10, 2021

Could be great but currently a total fail. Instead of using your featured product image for the pin, Pinterest chooses the image with an algorithm. Why? The result is a set of random pins and size variations that look like a mess. Solution: STOP USING THE ALGORITHM. Just pin the featured images the store owners have created specifically to show off their product. Hard to imagine this was approved by Shopify management.

The Stash Store
9 months using the app
May 17, 2020

I installed this app and I cant use it because it keeps saying I dont have a shipping policy. I have my shipping policy listed in several places and not to mention on a banner on my website homepage but I cant get approved. I am on my second appeal and it has been a total of 3 days it has been installed.

United States
9 months using the app
Edited April 1, 2021

Why would you spend thousands of hours and thousands of dollars on a business that does not care and has no trained tech support? This company has horrible customer service that cannot fix problems created by Pinterest "spam" filters. You should not invest your time and money in Pinterest ads. Use something else: google ads, instagram, anything. We spent thousands of dollars on ads and art time on Pins, only to suddenly have our account suspended for "spam." Customer service wasted a month of our time and told us they could not contact their higher-ups or the "spam" team because those folks were too busy or "in meetings" or on vacation, etc. Eventually they GAVE UP trying to help and told us they could not do anything. They never gave us an explanation for the suspension. Basically, Pinterest sales reps are eager to sell you ads (the interface is horrible and confusing), but when things break - there is NO SUPPORT. UPDATE: INCREDIBLY, PINTEREST CONTINUES TO TRY TO BILL US FOR ADS THAT THEY NEVER RAN!!!!

United States
9 months using the app
June 11, 2021

I’ve done a high end eCom for over 20 years, and never have I seen such HORRIBLE Tech Support! I accidentally uninstall the Pinterest Add On before canceling a campaign, and was unable to get access to pause campaigns for over two months!! They have no phone or chat support, and submitted tickets were ignored until Shopify stepped in. And a simple request to have a small credit refunded was dismissed. In my experience of running many million dollar ad campaigns, Pinterest typically represents the lowest ROI.

I've Had It
United States
8 months using the app
June 11, 2020

I have been using Pinterest with Shopify for 3 years with no issues and now tried to install this app and they say Merchant account not approved - hit appeal and The webpage at might be temporarily down or it may have moved permanently to a new web address.

Not happy about this new change!
United States
7 months using the app
November 24, 2020

App never worked from Day one. Been waiting 6 days to get it working through email support. Asked about resetting the trial since the app hasn't worked from a few days ago and they email kept getting ignored and with I asked it directly they said they would have to reach out to another department. If from the moment I downloaded an app and its not working I would expect a simple yes. Not for it to be ignored and passed off.

Sew Sew Crazy
United States
7 months using the app