Pinterest

Could be great but currently a total fail. Instead of using your featured product image for the pin, Pinterest chooses the image with an algorithm. Why? The result is a set of random pins and size variations that look like a mess. Solution: STOP USING THE ALGORITHM. Just pin the featured images the store owners have created specifically to show off their product. Hard to imagine this was approved by Shopify management.

Why would you spend thousands of hours and thousands of dollars on a business that does not care and has no trained tech support? This company has horrible customer service that cannot fix problems created by Pinterest "spam" filters. You should not invest your time and money in Pinterest ads. Use something else: google ads, instagram, anything. We spent thousands of dollars on ads and art time on Pins, only to suddenly have our account suspended for "spam." Customer service wasted a month of our time and told us they could not contact their higher-ups or the "spam" team because those folks were too busy or "in meetings" or on vacation, etc. Eventually they GAVE UP trying to help and told us they could not do anything. They never gave us an explanation for the suspension. Basically, Pinterest sales reps are eager to sell you ads (the interface is horrible and confusing), but when things break - there is NO SUPPORT. UPDATE: INCREDIBLY, PINTEREST CONTINUES TO TRY TO BILL US FOR ADS THAT THEY NEVER RAN!!!!

I’ve done a high end eCom for over 20 years, and never have I seen such HORRIBLE Tech Support! I accidentally uninstall the Pinterest Add On before canceling a campaign, and was unable to get access to pause campaigns for over two months!! They have no phone or chat support, and submitted tickets were ignored until Shopify stepped in. And a simple request to have a small credit refunded was dismissed. In my experience of running many million dollar ad campaigns, Pinterest typically represents the lowest ROI.

I need help updating my catalogs and reaching someone to solve this problem.

I have been using Pinterest with Shopify for 3 years with no issues and now tried to install this app and they say Merchant account not approved - hit appeal and The webpage at https://www.pinterest.com/product-catalogs/data-source/?showModal=true&advertiserId=549755899074 might be temporarily down or it may have moved permanently to a new web address.

Not happy about this new change!

All we get is a blank screen and nothing will load. After uninstalling and reinstalling a bunch of times, then looking for fixes in the help sections, and then I finally attempted to contact Pinterest. All attempts failed. So now I give up. Uninstalling and moving on with my life. No Pinterest ever again. Bye.

cant even connect my pinterest account easily. i dont know why, its supposed to be easy and convenient !

Unable to connect my shopify account and I’m stuck in a loop asking me to connect then give access then takes me back to start over again really disappointed as I like Pinterest.

Very frustrating to set up. Not able to change the country for billing in order to purchase ads. No technical support available.

So despite the reviews, I decided to install the app BIG mistake, my Pinterest account is now suspended within 5 mins of installing the app. How are we supposed to use this??? And to think I was just getting ready to start a Pinterest ad campaign guess I'll be putting my ad dollars elsewhere.