Reviews (72)

Overall rating
3.4
Counts per rating level
  • 39% of ratings are 5 stars
  • 21% of ratings are 4 stars
  • 17% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 15% of ratings are 1 stars
January 6, 2025

Always room for improvement.

TradeShowPlus
United States
Over 2 years using the app
Shopify replied January 8, 2025

We agree! Thanks so much for the review. We genuinely appreciate the feedback. When it comes to specific things to improve, feel free to reach out to planet at shopify dot ...

February 16, 2025

Un peu tôt pour en parler

Aux fils des noeuds
France
7 days using the app
Shopify replied February 18, 2025

Merci pour votre commentaire ! N'hésitez pas à contacter notre équipe à planet [at] shopify [point] com si nous pouvons vous aider en quoi que ce soit.

October 28, 2022

Great idea, but as others have said, users need a choice in how to display it. For example, have it show as a badge (like "Trusted Site" does). Also, have options in where to display it, including the Footer, if possible (like the way different available Payment Options are shown).
Thanks.

Songbird Hut
United States
About 2 years using the app
Shopify replied November 2, 2022

Thanks so much for the feedback.

Great call on the badge. We will definitely build out more flexibility around badging, including, as you suggest, more dynamic placements. ...

July 2, 2024

I really like this idea, but I was able to change my contribution amount/percentage from another source. Will there be an option to contribute a % of orders? I want to contribute more than 0.15 per order. Can I contact support to change my plan to change that contribution amount?

Thank you!
Samson

A Z A R A H
United States
5 months using the app
Shopify replied July 4, 2024

Thanks so much for the feedback! It's incredible that you're eager to have an even greater climate impact. This is a suggestion that we'll workshop and explore. We really ...

September 7, 2023

Awesome app, no no-brainer to use it. Two issues though are the inability to add metric measures on the website (all imperial) vs. the metric on the backend. Yes, the rest of the world minus 3 countries use metric. The other issue is the explainer page is so generic it is useless. Why not incorporate the site stats in it? See how much CO2 we saved type thing.

Hawkers Beer
Australia
About 1 year using the app
Shopify replied September 11, 2023

Thanks so much for the review and feedback. We really appreciate it. Point taken on the metric v imperial limitation -- having that be customizable is the end state we're ...

March 22, 2024

A ideia do app é muito boa, porém falta uma opção de colocar a cobrança ou sinalização dela na escolha do frete, onde faz todo contexto com a proposta do app

Squadafum
Brazil
4 months using the app
Shopify replied March 25, 2024

Obrigado pelo feedback! Your comment about being able to incorporate the app into customers' shipping options is a great one. We're always improving the app and this is a ...

May 7, 2024

Lovely idea and opportunity to easily offer carbon neutral shipping, but the customizations on the app could be a lot better. For example we can't display the banner in our store because the translation (that we can't change) is so clumsy.

Mosaic Nail Systems Finland
Finland
About 1 month using the app
Shopify replied May 13, 2024

Thanks for the review and feedback. We're always looking for ways to improve the experience and impact of our badging. It's possible that your store theme doesn't support ...

Edited October 21, 2022

I love the concept of this app and am so pleased to be able to offer this product for my business. I found this app was pretty simple to install, however, I am wondering if there is an engaging, detailed write-up along with visuals that I could add to my Shipping section and my Sustainability section. is this something that has been developed and I just don't see it? If it is developed please let ...

Winterchild Jewellery
Canada
3 days using the app
Shopify replied October 20, 2022

Hi there! Thanks so much for using Planet and for offering your feedback.

We are in the process of cooking up exactly what you're describing -- an explanation of how this ...

October 18, 2022

Great idea and easy to install but would be good if we could remove the powered by shopify planet and customise the banner. Agree with previous reviewer about more visuals for merchants to highlight throughout your store.

My Guest Book
New Zealand
About 23 hours using the app
Shopify replied October 20, 2022

We appreciate the feedback -- thank you. You're spot-on about the banner customization. We are going to enable that. I don't have an exact launch date just yet, but ...

June 22, 2022

This is a great concept and we're on board. However, I would like to see more resources (videos, websites, reports, etc.) we can easily share with customers to show our commitment is more than just an icon in the shopping cart.

TOMME Cheese Shop
Canada
About 5 hours using the app
Shopify replied June 24, 2022

Thanks for your comments! We have heard similar feedback from others and are aware that we can do some work to make it easier for you to share the impact of your commitments ...