Reviews (433)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective and engaging pop-ups, especially the exit intent feature that helps capture leads. They find the drag-and-drop interface and customizable templates user-friendly and easy to use without needing technical skills. The app is versatile, reliable, and integrates seamlessly with websites, enhancing user experiences and subscriber engagement. The support team is also highly praised for their responsiveness and helpfulness.

October 12, 2022

I use this app to help me with automated pop-ups. So far, it's been good and the customer support is awesome. I had trouble connecting to Shopify and they responded within an hour with help.

melaningracebk
United States
2 days using the app
April 5, 2021

This app is very useful, friendly user and fast. I highly recommend it to everyone. The customer support is also supportive to my concerns and queries. Thank you so much!

Pershella Collection
Philippines
2 days using the app
August 18, 2022

Poptin helped me make a pop-up banner for discount codes on my website with Shopify. It took only a little tinkering, and the design process was very easy with lots of small understandable steps. I love that the app itself does all the work of adding the code, setting triggers, and targeting different types of customers rather than making me try to figure out all the complicated bits. Using the Free version right now, for which there seem to be no current catches, but might go to the Basic paid version sometime in the future.

Kirala Design
United States
2 days using the app
November 25, 2023

Flawless

Fitchcraft Direct
United Kingdom
2 days using the app
March 3, 2022

Great customer service! I had an issue and they helped me via the Chat option in the corner. My issue was sorted in less than half an hour. :)

Bright Packaging and Raw Materials
South Africa
2 days using the app
May 20, 2020

I've been a web developer for over 7 years. During this time, I had to deal with customer support a lot of time on different problems. I have not met any customer support agent as willing to help as Tomer. We spent over an hour troubleshooting an issue but Tomer never gave up. Big thanks to Tomer and the entire Poptin crew!

Lubilicious
United States
1 day using the app
April 15, 2024

Assistenza è stata perfetta e mi ha aiutato anche in orario fuori lavoro.

Roscioli Wine Club
Italy
39 minutes using the app
February 14, 2021

3 stars because the free account only allows 1,000 views. Website visits count towards your 1,000 views weather the visitor sees a popup or not. So you can run through your 1,000 views in a single day and not have one single customer see a popup. It really makes this app pointless when the visitor doesn't see a popup but you are charged 1 of your 1000 views.

Kiigns Hunting
United States
About 1 month using the app
March 26, 2020

Very misleading. The app description implies that "branded" is included in the free option, and then once you're registered, branded is not included. It's the only reason why I wanted to give it a try - and now I've wasted my time! Buyers beware.

Claribelskincare.com
United States
About 1 month using the app
Poptin replied March 26, 2020

HI :)
Thanks for your feedback!
Please have a look again at all the plans. The free plan has branded popups, and you can see that ALL the paid plans have unbranded popups.
Automatically when you upgrade the credit is removed, which means "Unbranded". We made it clear as possible (We can't show "X" instead of "V" on Shopify's listing page).

August 14, 2023

Poptin est plutôt simple d'utilisation et très complet. Parfait pour une débutante comme moi! La version gratuite est suffisante pour les débuts

Latte et Lavande
France
1 day using the app