Overall rating
4.6
Counts per rating level
  • 76% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 13% of ratings are 1 stars
September 20, 2021

CartHook has been a great addition to our shop to improve average order value. It's easy and intuitive to set up new post-purchase funnels, and recent feature additions based on tags and collections are a huge plus. It has seamlessly integrated into the fulfillment end of our business, as well. The support team has been responsive, and we look forward to testing out some new deals for our upcoming busy holiday season.

The Sock Drawer
United States
Almost 2 years using the app
CartHook replied September 20, 2021

Hi Sock Drawer - Thank you so much for your review. We are glad you are seeing increases to your AOV. Feel free to reach out to us with any questions at all!

November 4, 2020

Just started using this, but I can see where this will be a SUPER profitable app. So excited to have this in time for BFCM!

Bark Party
United States
Over 1 year using the app
CartHook replied November 5, 2020

We're happy to see that you're getting a 5-star experience at Bark Party! We can't wait to see you soar during BFCM!

July 4, 2022

Best post-purchase upsell app available - by far. I'm surprised at how customizable it is for the price I pay for it.

STEEL®
Sweden
Over 1 year using the app
November 23, 2020

I like how simple it is use use. Since my makeup company started using it we have seen up sells every single day. Can't complain about that.

Hank & Henry
United States
Over 1 year using the app
CartHook replied November 24, 2020

Thank you so much for the positive rating, Hank & Henry! We're happy that you're happy, and we're looking forward to continuing to skyrocket your store to the next level with post-purchase offers. We appreciate your support :-)

March 24, 2023

So far, they have been really helpful, specifically Tina in caring for our business & getting the upsells to work. She's open to schedule at anytime so we could benchmark success.

Girls Who Lift
United States
Over 1 year using the app
April 3, 2023

Easy to use, very effective and perfectly customisable. Great and quick customer support as well - we've been using the app for over 6 months now and will continue to use it :)

Mask Co
Australia
About 1 year using the app
Edited December 2, 2021

Amazing app, generates tons of revenue for us. And we even haven't started to optimize, excited to see what we can achieve

Turn Me Royal
United States
About 1 year using the app
CartHook replied December 2, 2021

Amazing, thank you for the review! We love Turn Me Royal here at CartHook where your artists turn you and your loved ones into beautiful pieces of royal artwork. What a great gift idea for the holidays!

November 8, 2022

This app does exactly what it claims to do! Simple set up, no code, and super easy to build custom offers to once a customer has checked out. We have seen loads of extra revenue coming in that would not have been there otherwise since all revenue driven from this app was revenue that would not have been there otherwise and doesn't hurt conversion rate since the offer does not show until a purchase has already been completed. The funnels are super powerful which allow for very tailored offers with if/then statements that determine which offers to show to each particular user. The support and team behind the app has been 10/10 as well, providing various tips and best practices to get the most out of their app. The only downside, which is a Shopify limitation, and not CartHook's fault, is that the offers do not show to users who check out via certain 3rd party payment processors, which means not all of your traffic that fit each funnel will see your offers. This is something I'm hoping Shopify resolves, which would make this app even that much more powerful since a high % of our traffic checks out with Sezzle/Afterpay for example.

Sparkle In Pink
United States
About 1 year using the app
September 4, 2022

I like the Carthook app. It's simple and easy to use. We have definitely increased our AOV with use of this app.

Tactical Force Gear
United States
9 months using the app
January 13, 2021

Been using this app for about a month now and it is great. Just yesterday for example I had 11 total orders, 7 of them had a Post Purchase Upsell through CartHook, which is really amazing! Just one thing though, unlike Zipify OCU, this app does NOT automatically add a tag to the orders in Shopify. I have raised this to them a month ago and they said they were working on it, but still it hasn't been added as a function. It is very important as most third party fulfilment apps do not recognise the PPUpsells.

ZUODU Umbrella
Seychelles
7 months using the app
CartHook replied February 9, 2021

Hi! Thank you for the review. We greatly appreciate your feedback.

Since our Post Purchase Offers app utilizes order editing instead of creating a new order, Shopify recommends requesting your fulfillment app to use the "create_at_max" in the Orders API and add a time buffer to ensure any order created within X minutes is not fetched at their default sync interval. Our recommendation is to delay order syncing with 3rd party fulfillment apps by 30-60 minutes.

We are continuing to build out new functionality, so stay tuned! Feel free to also reach out to our support team for any additional questions or feedback. Thanks!