Overall rating
4.6
Counts per rating level
  • 76% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 13% of ratings are 1 stars
December 1, 2021

We have done hundreds of thousands in revenue through cart-hook now and it has been pretty great for us. I wish there was a little more flexability on the upsell flows and how many offers you can create. I also wish you didnt lose historical test data. Other than that it has been perfect for our needs!

Slabway
United States
7 months using the app
CartHook replied December 1, 2021

Thanks for your review, we love Slabway here at CartHook! We appreciate your feedback, stay tuned for more great enhancements coming in 2022!

Edited January 19, 2022

Years ago, I heard a marketing guru say, "The best time to ask a customer for more money is right after they've just given you money." CartHook contributes nearly $10K/month worth of additional revenue in upsells -- we generally use a simple message of, "would you like an extra bottle for X% off?" The app is extremely easy to set up and use, and CartHook tech support is very helpful and quick to respond. Highly recommended adding this app to your Shopify!! :)

Jigsaw Health
United States
6 months using the app
CartHook replied January 19, 2022

Hi Jigsaw Health, thank you so much for your feedback! What amazing advice from that marketing guru, totally aligns with our vision here at CartHook. Cheers to many more years of additional upsell revenue!

- The CartHook Team

April 14, 2021

We're seeing great success with CartHook's post-purchase offers (+30% lift). The funnel was easy to implement and their team was very responsive when we reached out for guidance on best practices. Would highly recommend CartHook to any business looking to increase AOV.

Hope Health Supply
United States
6 months using the app
CartHook replied April 14, 2021

Wow, over 30% lift? You are killing it! Thank you so much for your review. Please let us know if you need anything else at all.

November 2, 2020

I'v been waiting for this app all my life. Can't wait to see the extra profits it brings me this holiday season.

sorta fancy
United States
5 months using the app
CartHook replied November 3, 2020

Thank you for the five-star review! The CartHook team is very excited to see your AOV skyrocket this BFCM! Cheers to a successful holiday :-)

April 23, 2024

Just recently got going with CartHook and both the app itself and the customer support has been absolutely AMAZING. The app definitely works and helped to increase our AOV.

Adel was our account manager and was beyond helpful in getting us going. He was there every step of the way and helped get us setup.

We were assessing other upsell apps, and our experience with CartHook really pushed us across the line. The app works well, it's easy to use and the support is just incredible.

Can't recommend enough (If you're reading this, Adel thank you again!!!).

Fionna
Canada
December 16, 2020

Great upsell app. Generated a lot of revenue for me. Looking forward to upgrades to help customize offers more

VitalSleep®
United States
4 months using the app
CartHook replied December 17, 2020

Thank you for the five-star reply, VitalSleep! We're so thrilled to hear you're seeing great results with our app. Cheers to a successful 2021!

October 3, 2022

Carthooks support team made our funnels super easy to set up during our trial, quick plug n play. After generating more than our target revenue during the trial period, Carthook is now a staple in our apps and has continued to raise our AOV. A great low-hanging-fruit app to install. Highly recommend.

Mr Pool Man
Australia
4 months using the app
March 23, 2021

I have been waiting for Shopify to support something like this for 5 years. Nothing will drove your AOV's higher than Post Checkout upsells. As of the time of this review it only works with Credit Cards (not Shop Pay, PayPal, or other gateways) but hopefully Shopify will loosen the reins a bit here and allow support for other gateways. Should at least be able to do PayPal.

SideShaper
United States
4 months using the app
CartHook replied March 23, 2021

Hi SideShaper! Thank you so much for your review. We are glad to hear you are seeing an increase in AOV!

We also can't wait for Shopify to support wallets and other payment providers in the near future, stay tuned!

Edited January 20, 2023

CartHook has delivered some nice results for my store by helping increase AOV. Since offers through CartHook are post-purchase, we feel that we can be more aggressive with discounts that we offer. The reason why we feel that we can offer more post purchase, is because it’s clear to the customer that they are only receiving the discount because they’ve already purchased, as opposed to annoying up-sells and pop ups which can leave a bad taste in peoples mouths and even cause them to abandon their orders.

The app itself is very good, not glitchy or buggy, and it is well
designed. They thought this through in a detailed manner, and provide some thoughtful options which we’ve been taking advantage of.

Overall, CartHook is one of the better apps that we’ve added to our store. Our AOV increased, per unit shipping cost has decreased, and we don’t feel like we’re annoying our customers because they’ve already completed their purchase by the time they see the offers. Very good

Biaggi
United States
3 months using the app
April 7, 2023

So far it's been great. We started with the larger plan to do some AB testing on offers and once we got the data we needed we downgraded, AB testing was very useful. Customer support is also great, Tina helped out with an issue we were having regarding orders being shipped even though the upselled products weren't being paid for and she was great.

Clutch
United States
2 months using the app