Reviews (99)
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I highly recommend this app, It helped to interact with my customer and focus on the task that based on their needs. I finally found that our customers are the main part of our partners when u needs ideas to improve the quality of your service/products. kudos to the team behind NPS Survey.thank uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Thank you so much!
This app has helped to capture customer feedback after making their purchase in how they found us and share other user feedback to increase marketing avenues and team recognition. Thank you for making this app easy to use, it is such a useful value for us. I highly recommend this for your business at any stage.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so please don't hesitate to reach out should you have any questions about the Post-purchase survey app or any of our other apps!!
Please let us know if we can help with anything else!
The best, it helps me a lot with my customers, to know what they dislike and like
great app for the store
awesome tech support!
Hey there, thanks so much for the review; we're so happy to hear you're loving our Post-purchase Survey app! You can also reach out to our support team - they're always willing to help how they can, and are able to do some minor style changes if you had anything in mind. :-)
Thank you for excellent Tech Support/Customer Service, very much appreciated. Looking forward for your updated PRO version.
The app looks great on your store! Thanks so much for the review, and please let us know if you need any assistance :D
The survery was easy to construct and this is good for understanding what my client needs. TQ for providing such a great free app!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to use this app for fulfilling your client's store needs. We appreciate the kind words.
Please don't hesitate to drop a mail if you ever need any assistance from our awesome support team! :-)
Great app! Incredibly easy to install, and must be easy for customers as well because the response rate so far is very high. We're getting useful information from customers without any hassle at all. Only thing that could be improved would be to have the feedback included in the email notification that says 'you've got survey feedback' so we don't have to navigate to the app every time to view the response.
Hey there, thanks so much for the review; we're so happy to hear you're loving our app! We love the simple feedback form setup, and are glad you've been utilizing it. :-)
You can also reach out to our support team - they're always willing to help how they can, and are able to do some minor style changes if you had anything in mind. :-)
We have flagged the email notification feature to our product team. We will get in touch with you as soon as we get an update from the team regarding the implementation.
Thank you so much for providing your feedback!
If you're looking for a really simple post-purchase survey, this is really perfect. Easy to use and does the trick. Over 50% of our customers have answered our simple survey and it has given us greater insight into how we've acquired them.
The app looks great on your store! Thanks so much for the review, we're so happy to hear you're loving our NPS post-purchase survey app!
You can also reach out to our support team - they're willing to help however they can! They are capable enough to do minor style changes - if you had anything in mind :-)
Great looking app, and when I had an issue with launching it, the support team was very responsive! Thumbs up!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
This app is very easy to set up and it can be active in less than 2 minutes. It does exactly what we needed.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you could set up your form in less than 2 minutes! We appreciate the kind words. :-)
Please let us know if you need anything else!
Although it is useful, it's not as user friendly as Zoho. The responses are not organized in an easy to read manner. Organizing responses in pie charts or line graphs would make it easier to read.
Hi there!
Thank you for your feedback.
We are sorry parts of our app didn't meet your expectations.
This will definitely be added to our improvements list.