Hulk NPS Post Purchase Survey
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Die zwingen mich dazu daher .... Die zwingen mich dazu daher .... Die zwingen mich dazu daher ....
We're truly sorry to hear about your experience with our Hulk NPS Post Purchase Survey. We understand that your interaction with our app did not meet your expectations, and for that, we sincerely apologize. It seems like there might be a misunderstanding and we urge you to reach out to our support team who are equipped to assist you better. Reassuringly, we're actively working to provide a better user experience. Your feedback helps us immensely in this process.
Danke, dass Sie uns die Gelegenheit gegeben haben, es richtig zu machen.
Viele Grüße,
Das HulkApps-Team
The app rolled out a new update as I had the app since 2019 so it caused the form to stop working form February 2022. Since then, I have spent almost 2 weeks trying to get the form resolved by liaising with the team directly. I have sent over screen recordings and placed several test orders. The team refuse to follow resolutions to get it fixed. I have proposed solutions such as raising a fresh test order but they refuse to solve this. They keep blaming devices. This is the longest length of an unsolved issue with an app I have ever faced.
Hi there, I just wanted to apologize that our installer didn't work correctly.
Our manager has reached out to you to help with the issues that you are facing. Please get back to him when you can and we assure you that your issues will be resolved in less than 48 hours.
Thank you,
App worked for the first couple of hours, then the app dashboard would not load. I couldn't see any customer survey submissions or make any changes to the app. Deleting was the only option as you can do this from Shopify without entering the app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate it if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.