PostCo 360: Returns Center

PostCo 360: Returns Center

From $49/month. 14-day free trial.
Rating (5)
49 reviews
45 reviews
Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
45 reviews
October 19, 2022

We've been happy using PostCo 360 for our returns/exchanges so far. It's very user-friendly and customizable on the backend, and the customer side is simple to use and much more attractive than the previous system we were using. The onboarding was very easy, and the PostCo team has always been extremely responsive and helpful any time we've reached with a question or issue. Would definitely recommend!

Tumbleweed TexStyles
United States
Time spent using app: 4 months
September 30, 2022

We started using this app to automate our returns & exchanges process and within a few months, we've come to realise the whole process is a lot more efficient for both our customers & internal team. Their customer support is excellent - super prompt, helpful and attentive. Totally recommend.

Time spent using app: 4 months
September 13, 2022

The onboarding process with Melisa was very smooth and she was always helpful and responsive. The app itself is very easy to use and we have not had any major issues so far. There are a lot of different rules and customisation options as well which is great!

Time spent using app: 5 months
Edited September 25, 2022

EDIT: PostCo did get in touch with me and refunded the shipping charges that we incorrectly received. I'm still unhappy that we were being charged for return shipping fees for the past 8 months, and would have continued to do so had we not noticed and reached out to them. When I asked why this went unnoticed for so long, they apologized but no explanation was given. The app is otherwise very user-friendly and easy to use. It has certainly made our return process smoother. As our issue has since been resolved, we'll continue to use the application for our store, and I recommend it to other merchants, however, do be aware of any return shipping charges if you integrate your post account, and ensure you are refunded accordingly. We will be removing PostCo. from our website. We have integrated shipping, so the customer has been paying for return costs, and then we have also been getting billed for return fees on our monthly invoice. It won't allow us to switch off integrated shipping through the app either.

Time spent using app: 8 months
August 16, 2022

Highly recommend this app for any fashion eComm businesses. The apps support team will always go above and beyond to help customise your portal to suit your businesses needs. There is rarely anything they cant do! Very quick to respond and so helpful. The app makes returns easy and seamless and allows you to charge customers for return shipping domestically and internationally which we feel like most other Returns Portal are lacking. Highly recommend.

Time spent using app: 4 months