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Thanks for nothing. Every time we reached out we got no response. Expensive plugin that was basically useless to us. If you ever build another app, make sure your customers can actually export their information and work from your plugin.
Hello, I'm sorry to hear you've had a frustrating experience using Postcode Shipping.
Support is something we take really seriously so I'm particularly concerned to hear that you felt ignored when contacting us. I checked over our support tickets with you and could not find one more recent than Feb '26 which we did reply to. I've sent you a message to see if we can track down what occurred here and to see if we can help generate a CSV of your rates. This isn't available in the app but is something we can potentially generate for you.
Obviously we'd love to hear from you so that we can hopefully turn this experience into something more positive for you.
I can not get any support, taken money and not working. The customer support does not seem to work,
Update: This issue was fixed. Support via https://support.postcodeshipping.com/ is back operational as usual. The problem was a leftover link pointing to our old support platform. Our support team has reached out -- please feel free to let us know how we can help moving forward! Thanks.
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Hey there, not sure if you got stuck anywhere but the support team is available as usual. Please reach out to support@postcodeshipping.com so we can make sure you get the support you deserve. Apologies for any inconvenience!
I didn't get any support either. They have a support web form that doesn't do anything and the chat expires before anybody answers. I'm looking elsewhere.
Update: This issue was fixed. Support via https://support.postcodeshipping.com/ is back operational as usual. The problem was a leftover link pointing to our old support platform. Our support team has reached out -- please feel free to let us know how we can help moving forward! Thanks.
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Hey there. Really curious to see this review coming in. We're checking to see if there's a form leading nowhere, but in the meantime please do get in touch with us at support@postcodeshipping.com. We also have a knowledge base available at your convenience here: https://support.postcodeshipping.com/
We're going to reach out directly just in case you miss this message. Please accept our apologies for the inconvenience. We're most certainly going to find and fix this issue as support as a cornerstone of our culture at Postcode Shipping.
Be well!
