Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced SMS marketing tools, including automation and drip campaigns. It's praised for boosting conversion rates and revenue, and for its ethical practices in text messaging. The customer service is highly responsive, with representatives Taylor and Meg receiving special mention. Regular updates and a clear pricing model are also appreciated. It's recommended for businesses seeking to improve customer engagement via SMS.

May 12, 2023

Faith was very patient and amazing. Walked me through step by step. Very fast and efficient. Definitely deserves a raise!

Unleashed
United States
5 months using the app
Edited March 3, 2021

Zev and Bryan were a great help. Nice and professional. Would recommend this app for any Shopify store. Great customer service

Shek Deva
United States
5 months using the app
June 2, 2021

super easy to set up and get going. support is also super fast and they recommend strategies as well.

Fresh Peaches
United States
5 months using the app
December 20, 2021

I've used other sms services before, but postscript is by far the best. I always receive such great service! Friendly and helpful.

Goal Five
United States
5 months using the app
Edited June 12, 2019

The app works really well for what I need. Sean and his team are absolutely AMAZING and are very quick to answer questions and are very friendly.

The Solid Bow
United States
5 months using the app
October 28, 2022

Faith on the support team was a rockstar in helping out with a keyword configure/opt-in issue. Support has always been helpful and very responsive. Can't wait to see how the platform continues to evolve.

EquipmentShare Parts Store
United States
5 months using the app
December 2, 2020

The app is wonderful and the customer support is even better. Anything you need these reps will get done!!

Alliyah Designs
United States
5 months using the app
August 3, 2021

New to using Postscript and Sylvia has taken the time to explain all my questions and concerns not just through email but through screen recording. This has made it so much easier to understand the Postscript integration on my store! I really appreciate how responsive she's been, and have really enjoyed working with her thus far!

Compact Studios
United States
5 months using the app
December 8, 2020

Postscript has already increased our SMS subscribers by almost double in the first week of using the app. Plus their customer service is off the charts good! Always helpful and extremely personable.

FOND Bone Broth Tonics
United States
5 months using the app
May 28, 2020

Great customer service, quick to get back and solved all my issues with no fuss. Easy to chat with

Cactus Jax Boutique
United States
5 months using the app