Postscript SMS Marketing

Overall I really like using postscript, it is easy to build out flows, make campaigns, and segment your list, their support is helpful and quick. and I like how you can A/B test your popups to see which ones get the best opt-ins,

Postscript is a wonderful SMS app, very sophisticated, and relatively easy to use with their awesome customer support. We had a smaller SMS base before, but now with Postscript, our base is growing, the segments and templates are easy to modify to our messaging, customers can text us back, and the SMS tools are boosting engagement with customers and overall sales. The live chat feature is prompt even for us in the east USA! Onboarding was a breeze and chat support gave us the confidence to develop more campaigns and try new engagement. Taylor in chat support is wonderful!

At first the platform may seem a little overwhelming because of all the functionality, however it quickly becomes clear that there is no better SMS marketing platform than this. After a couple sit downs, you will begin to appreciate the layout and the customizability.

Additionally, the customer service is A1. Taylor is literally the best. I had a very vital (but small in hindsight) issue with my sms list transfer into Postscripts, and when I wrote in the chat, she responded in 10 seconds. Not only that, but she stayed patient with me and workshopped the issue the entire time until it was sorted. That is the type of service you stay loyal to. Give her a promotion.

Love them. Easy to use and the best customer service! Some of the flows can get a bit complicated to understand (for me) when doing more advanced things - cause there are almost limitless options and customizations to create the best customer experience - but that's were their incredible service comes in to help.

We launched our online shop about 1.5 year ago and recently ventured into SMS marketing. After researching various apps, Postscript stood out as the most reliable choice. As a beginner in campaign building, I often have questions, but Taylor from Postscript's support team is consistently helpful and resolves my questions. What sets Postscript apart is their commitment to ethical practices, ensuring compliance with text messaging regulations, and their exceptional customer support.

Postscript has totally changed the game for our business. My conversion rates were in the basement and since installing postscript they have tripled. Not only does the product work, the CS team is incredibly responsive, highly knowledgeable, and super kind. If you aren't using postscript, you're hurting your business!!!

We have LOVED working with Postscript! It is easy and intuitive to set up campaigns and automations. We have made our SMS channel more conversational and lucrative since our switch to Postscript. Our CSM Travis is always so on top of our account and comes with helpful recommendations and data. Definitely the best CSM out there. We also had a fantastic onboarding team who set us up, Jared and Kaci. In summary, 10/10 and full 5 stars for Postscript!

After using Postscript for over 2 years, I can't commend their customer support enough. Recently, I encountered a setback where I lost hours of work due to an accidental error. However, the Postscript team swiftly stepped in and managed to recover everything for me. I truly appreciate their rapid response and dedication to resolving issues promptly.

While Postscript excels in customer support, I've noticed some areas for improvement. The user experience occasionally interrupts my workflow, and it would be beneficial if the collected data were seamlessly integrated with Klaviyo to enhance communication strategies. Nevertheless, I remain optimistic that the app will evolve positively over time.

Despite these minor setbacks, I'm committed to continuing with Postscript. Their stellar support and potential for growth make them a valuable partner in our marketing efforts.

We love Postscript. It's incredibly intuitive, and support is always fast and reliable. Mackenzie is the best and always friendly and understanding to questions I have regarding the platform. We love Postscript!

p.s.where can we purchase the BFCM hats?!

I've used about 4 different sms platforms and I always come back to Postscript. Never leaving!