Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

September 3, 2020

Zev was amazing with customer service! This app is so easy to use and gives you so many different templates. Customer service response was so fast and helpful. Thank you PostScript!

Sig Style
United States
4 months using the app
February 21, 2022

Amazing tool for my ecom store!
If you need a strategy to recovery sales Postscript will help you :)

glowupproducts.com
United States
3 months using the app
Edited July 29, 2022

I was experiencing a few issues with my Klaviyo/Postscript integration, and the customer support team at Postscript is unlike any other support team I've ever worked with. Every time I use the chat feature, someone responds immediately and actually sounds like you're talking to a friend. The team has gone above and beyond to help me solve my problem (including sending screenshots and asking really good questions). Usually with other customer support teams, you create a ticket that is answered in a while in a vague/scripted way. HUGE shout out to Faith from the Postscript team for truly acting as an extension of our team and helping expedite approval processes for us. Faith tried MANY different solutions to try to assist and I appreciated her persistence and resourcefulness. Highly recommend knowing you WILL get the support you need.

Honey Mama's
United States
3 months using the app
September 26, 2020

So! I am very new to the whole SMS marketing world - I could not figure out how to upload a GIF! I have spent hours trying to figure it out and finally decided to reach out to support but did not think I would hear anything until Monday! Boy was I wrong, Zev reached out to me and walked me through my mistakes and taught me how to create them on in the future! AWESOME! Wonderful support!

Twisted Tulip
United States
3 months using the app
February 1, 2021

I am going on 2 months with Postscript now, and I do not have one bad thing to say. It has totally changed the game for me as a small boutique. I just got my January email and I hit $4000 in sales generated JUST from my SMS! And I am still just starting to grow my text list! The numbers really speak for themselves and are enough to make me want to stay with Postscript... But the icing on the cake is definitely their customer service. They always respond super quickly, they are helpful, nice, and quite funny! I have not had a bad interaction with them and they are always willing to go above and beyond to help me execute all the crazy ideas I come up with for my customers! It's an 11/10 for me. I really wish I would have found them sooner!

White Raven Boutique
United States
3 months using the app
December 20, 2021

Amazing app and great support team!! Kind of glitchy with Mexico and America Latina stores but I could send SMS campaigns without any complications.

LolaPaper
Mexico
3 months using the app
February 17, 2022

Vengo desde Klaviyo ya que lo utilizo para email marketing y estoy muy complacida por esa parte. Sin embargo, quise hacer un popup para SMS y se me hizo demasiado de difícil, todo fue muy complicado. Sin embargo, con ustedes fue muy rápido, sencillo, y fácil. ¡Gracias a Taylor por su ayuda!

Be Golden Jewels
United States
3 months using the app
Edited October 18, 2020

Love the app!!!!Their customer service is awesome. Fast responds and was able to help with my issue.

Flawsome Stylez
United States
3 months using the app
Edited June 16, 2020

Zev is incredible at support. The software is great! Definitely install and use Postscript if you want to use SMS mrktg.

Cloudy
United States
3 months using the app
Edited October 10, 2019

I love this APP! I was looking for an SMS Marketing App to use with Shopify and this seemed to fit the bill. Once I installed it and got started I couldn't believe the ease of set up. The best part was Shannon my chat support. I have used many software programs and apps with horrible support which caused me to uninstall or delete. Thanks to Shannon and all her assistance, I got my first segment, automation and campaign up and running in no time at all. Worth it just for the chat support alone!

myVibeonix
United States
3 months using the app