Reviews (1,971)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its exceptional customer service and user-friendly SMS marketing tools, including automation, segmentation, and customizable templates. These features have notably increased engagement and sales. The responsive live chat support and educational resources are also highly valued, along with useful integrations like back-in-stock alerts. Merchants report significant improvements in conversion rates and customer engagement, describing the app as transformative for their marketing strategies.

October 24, 2019

Adam did a great job introducing us to the platform. He spent all the time we needed to learn and has checked back in since. When we have a question, their support chat is on the ball! (Thank you Shannon!).
More important is that our FIRST campaign, only 568 texts, gained us $1,200 in sales 75% of that within 2 hours of sending.
Excited to have set up the abandon cart automation to see how it performs for BF!
Excellent app, integrates with Klaviyo and Zendesk. Super easy to use and if you get stuck there is a ton of support at your fingertips.
DO IT!

RevAir
United States
Over 3 years using the app
Edited July 6, 2022

Don’t get involved with them. Postscript was amazing. We tried multiple SMS platforms- we finally felt at "home" Peter helped us get setup and he was great. Then we worked one on one with Joe, his patience and knowledge to get the most out of the app was amazing. Then we kept getting passed from person to person and now- now they won’t strategize with us monthly at all. Seems like they have a ton of turn over. Ran and operated very poorly. Not iPhone friendly.

Buddha Pants®
United States
Over 3 years using the app
May 12, 2020

Complete game changer! I love everything about postscript! I love that you can include gifs and it is easy to read the analytics. My sales have never been higher!

Twisted Pineapple Boutique
United States
Over 3 years using the app
October 14, 2020

Super great app that is user friendly. It has been an excellent source of revenue and channel to reach our customers in a meaningful way. Their prices are much better than a lot of competitors too.

Grass Roots Farmers' Cooperative
United States
Over 3 years using the app
Edited October 16, 2020

This app has changed our business. Easy to use and the support team is always available to assist. This is a game changer when it comes to your SMS and MMS needs.

SP4text
United States
Over 3 years using the app
November 25, 2020

I absolutely love the customer support rep named Shannon that helped me!! she was really patient and it made my day

Clothed in Grace
United States
Over 3 years using the app
July 14, 2020

Postscript has seamlessly helped us hit our stride with our SMS triggers and broadcasts. Its UX is easy to use and provides you with the tools needed to run a successful SMS program.

Scotch Porter
United States
Over 3 years using the app
July 2, 2021

We've loved growing our business with Postscript, and overall the functionality is great and the UI of the platform is incredibly simple. But the best part is the customer service. The team is so responsive, personable, helpful, and works hard to find answers to even the toughest questions. They also keep track of feedback, and it seems they take suggestions from their customers seriously about feature suggestions. Can't say enough good things about them as a partner for our brand!

Jambys
United States
Over 3 years using the app
May 4, 2021

I Have used so many other apps. This app is easy to use and has amazing customer service! So far so good! zero complaints all love :)

crystalcamillehair
United States
Over 3 years using the app
Edited May 31, 2021

We asked them to cancel the subscription - instead they charged us $1,500 and won't issue a refund.

Jackie's Chocolate
United States
Over 3 years using the app