Reviews (1,969)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.
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From the testing that I've done, the app looks and works amazingly! But more importantly, the customer service is above and beyond. I had the pleasure of getting Shannon on a support chat and she was truly awesome. Her customer service went beyond what was necessary and her knowledge of the product shone right through, she truly is a huge asset to the company.
Customer service has been great! Platform is very user friendly. Many great articles and resources. Really happy with my experience so far.
Great customer service! Super fast at responding and helpful. Thanks Porshai for your awesome service! As I mentioned before the customer service is AWESOME and they actually care about the success of my business.
Love this app! Seamless integration and customer support goes above and beyond every single time. Highly recommend!
I'm very impressed by this app. Easy to set up, use and understand. Definitely getting results and customer service is fantastic if you have any issues or questions.
I was skeptical transitioning over from another SMS Marketing platform I was using prior to joining Postscript. I moved over because the previous platform had continued to charge additional fees based on images or emojis, which wasn't addressed clearly.
The onboarding team was attentive and very supportive during the learning and transition period.
I find it fun to read the metrics based on the campaigns we sent out and the team continued to educate me on different methods of engaging with our customers via SMS. I recommend you work with Postscript as their prices are reasonable (NO HIDDEN FEES) and we delight in seeing the benefits of revenue streaming in from SMS campaigns.
This is our 3rd SMS app and it's by far the best. The support team is responsive and really cares about helping us thrive - we've gotten some great advice from them to optimize and improve our SMS campaigns month over month. The segmentation is fully featured and the integrations work well. Excited to keep growing our revenue with Postscript!
Thrilled with our Postscript experience. Seamless integration, solid user interface, exceptional customer service. Shannon & their entire CX team is top notch. Highly recommend.
While we are still learning the ins and outs of postscript, their customer service team has been phenomenal! We’ve had many associates help us, but namely Michael this evening- who stayed late to help implement a feature that had been giving us trouble. We sincerely appreciate the help and look forward to working with postscript!
Had an issue with delivery text messages as my store is based in the UK and Shannon from the customer service team was absolutely brilliant with helping me resolve the issue stress free. Would recommend this service