Reviews (1,971)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for boosting SMS subscriber bases, customer engagement, and sales. They praise its easy-to-use automation, segmentation, and campaign tools, along with effective live chat and onboarding support. The responsive customer service team is noted for efficiently resolving issues. Merchants appreciate the continuous updates and transparent pricing, crediting the app with significantly improving their marketing strategies and conversion rates.

June 7, 2021

This is our 3rd SMS app and it's by far the best. The support team is responsive and really cares about helping us thrive - we've gotten some great advice from them to optimize and improve our SMS campaigns month over month. The segmentation is fully featured and the integrations work well. Excited to keep growing our revenue with Postscript!

Firefly Chocolate
United States
2 months using the app
February 14, 2023

I was skeptical transitioning over from another SMS Marketing platform I was using prior to joining Postscript. I moved over because the previous platform had continued to charge additional fees based on images or emojis, which wasn't addressed clearly.

The onboarding team was attentive and very supportive during the learning and transition period.

I find it fun to read the metrics based on the campaigns we sent out and the team continued to educate me on different methods of engaging with our customers via SMS. I recommend you work with Postscript as their prices are reasonable (NO HIDDEN FEES) and we delight in seeing the benefits of revenue streaming in from SMS campaigns.

Kim'C Market
United States
2 months using the app
May 18, 2020

Thrilled with our Postscript experience. Seamless integration, solid user interface, exceptional customer service. Shannon & their entire CX team is top notch. Highly recommend.

Big Blanket Co
United States
2 months using the app
November 23, 2021

While we are still learning the ins and outs of postscript, their customer service team has been phenomenal! We’ve had many associates help us, but namely Michael this evening- who stayed late to help implement a feature that had been giving us trouble. We sincerely appreciate the help and look forward to working with postscript!

Twelve Oak Boutique
United States
2 months using the app
January 25, 2021

Had an issue with delivery text messages as my store is based in the UK and Shannon from the customer service team was absolutely brilliant with helping me resolve the issue stress free. Would recommend this service

itswolfinszn
United Kingdom
2 months using the app
May 18, 2023

Excellent customer service, very helpful. Truly appreciate her for taking the time to help fix my issue.

It's My SOS
United States
2 months using the app
April 30, 2020

The Team at PostScript is second to none! I love the dashboard and how I can track all of my campaigns that I run.

I love that I can segment my customers into buyers and what they buy. We have been able to make huge gains on our text service with PostScript and I am so excited to see how our business grows with this text service.

We have had other text services for years, and I havent been able to see the growth and be more knowledgeable about texting.

With my other text companies I was sending text to LARGE groups of people with no strategy, it was just a send and go. With postscript it is more specific to the customer so when I spend $$ I make money.

The only thing I would say I dont like about it is its cost. It's a little pricey and the price might scare you, but it is worth it. Also, it does take about 4-6 weeks to get up and running and get campaigns moving...so make sure you really dig into that the first month and get all of your segments running because that next month will come up quick and you will be like ECK!!

Overall great app and great company!

BAD HABIT BOUTIQUE
United States
2 months using the app
December 1, 2019

Love the app so far! And AMAZING customer support. It's Sunday on Thanksgiving weekend and Sean has been helping us and answering newbie questions for hours. It feels like 1 on 1 VIP support! Highly recommended.

Bishop Tattoo Supply
United States
2 months using the app
August 21, 2020

I'm loving the app so far. I love the abandoned cart feature in addition to the welcome series. Easy way to convert to sales which we've seen a spike in since downloading the app

Bask & Bloom Essentials
United States
2 months using the app
May 25, 2021

This App has been great for my business. Purchase conversions tarted the first day I added it! Highly recommend.

Our Pretty Closet - Clothing Boutique & Accessories
United States
2 months using the app