Reviews (1,972)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting SMS subscriber bases, customer engagement, and sales. They praise its easy-to-use automation, segmentation, and campaign tools, along with effective live chat and onboarding support. The responsive customer service team is noted for efficiently resolving issues. Merchants appreciate the continuous updates and transparent pricing, crediting the app with significantly improving their marketing strategies and conversion rates.

November 4, 2021

Michael rocks! He patiently explained how the app works. This review wants us to type 100 words and honestly this is all: 5 stars.

BIBA LOS ANGELES
United States
22 days using the app
Edited March 11, 2020

AMAZING app, and AMAZING customer service! We have researched dozens of texting apps as a solution for our Shopify Plus store (we're newbies) and finally came across one that is easy to use, easy to understand, and easy to ask for help through their support team. I am very pleased with the app so far.

Nature's Select Pet Food
United States
22 days using the app
August 13, 2019

We are super happy with this app! Easy to use, fast customer service, and it's already delivering great results. Highly recommended! Thank you!

Leather Unlimited
United States
22 days using the app
March 11, 2022

Bre provided excellent customer service. She was prompt and very detail with her response. A customer had an issue with the discount code, she took the time to tested it out and made sure it was working correctly and also ask another one of her colleagues to test it as well. Highly please with the service and app so far.

Sammy Cheezecake
United States
22 days using the app
January 28, 2021

Big fan of Postscript so far. The platform itself is great. There are a few small things that I wish I could do that are not currently possible (like dynamic product names in abandoned cart texts), but I am sure the team is rapidly improving the technology. Where Postscript really shines is the human element of running a shopify app (ok they would probably call it a marketing platform). The sales rep who I initially talked to went above and beyond to answer all of my questions. The implementation support was also very helpful. We had a big sale approaching and I wanted to make sure I fully understood how the platform worked in our specific situation. Rae helped me set everything up how I wanted it. And Sylvia the chat support rep was very helpful when I had a specific question about the platform!

Onward Reserve
United States
21 days using the app
November 16, 2020

Customer support is great! They're quick to respond and super helpful. Doesn't feel like they're rushing to end the chat - they're really there to help. Much appreciated.

Fairkind
United States
21 days using the app
February 2, 2021

Great app with great customer service. I recommend all small/new business owners to integrate this app on their paltform

Blesstique Apparel
United States
21 days using the app
March 11, 2021

I am literally just setting everything up (like on day 1 of my 30-day trial) and I am BLOWN away by the quality of customer support! Bre has been so patient and understands what my issues are. She even recorded a Loom video to explain something! I am beyond impressed and super excited to see what this app can do for us!

Buff Experts
Canada
21 days using the app
February 8, 2022

I looked at numerous SMS apps and Postscript hands down was the winner. Easy integration with shopify, EXCELLENT customer service (even on the free trial), the support department is extremely helpful and responsive. Postscript has taken my business to the next level... I'm a lifetime customer!

Sirtimsmusic
United States
21 days using the app
July 28, 2020

Best SMS app for Shopify on the market by far and we tried them all. Very easy to use and delivers a great ROI.

Meble Furniture
United States
20 days using the app